Wrench in the system : what's sabotaging your business software and how you can release the power to innovate

A groundbreaking book that explains what's causing one of our biggest business headaches and how to remedy it Every year, American businesses waste billions of dollars on information technology that doesn't communicate clearly with the people who use it. This fundamental flaw causes errors and delays, lowers profits, and can even endanger lives. Content: It's Just A Product! -- Design to Delight -- Specify Innovation -- Consider the Consequences -- The Right Team -- Find Out What You Really Need -- Believe it When You See it -- Refresh the System -- Your Next System -- Maximizing Your Design Resources -- Tough Questions for Consultants.