World Class Quality: Using Design of Experiments to Make It Happen, 2 Sub Edition

This revised, expanded best-seller is a powerful new tool kit for the 21st century.The book that crowned the quality revolution (with over 100,000 copies sold since 1991) is poised to make it happen all over again. This new and expanded edition of the widely influential WORLD CLASS QUALITY not only provides more techniques and case studies, but also extends them into new areas (such as the service sector) and shows how to use them in a wider variety of applications. A new coaching emphasis makes it easy for managers to make these tools available at all levels of a company and even to customers and suppliers. The book also * A practical way to secure top management commitment and make "Design of Experiments" a way of life at any company * A new reliability technique that simulates field failures at the design stage so they can be prevented before production * A new chapter summarizing related quality management and control techniques, making this an essential book for managers concerned with quality. Preliminaries......Page 1 Contents......Page 5 List of Tables......Page 13 Preface to the Second Edition......Page 19 Acknowledgments......Page 23 1. The Need for and Objectives and Benefits of Design of Experiments......Page 27 2. Fads, Potions, Nostrums of the Quality......Page 34 3. A Powerful Tool Kit for the 21st Century......Page 43 4. The Measurement of Process Capability......Page 75 5. Variation: An Industrial Epidemic......Page 89 6. The Three Approaches to DOE......Page 97 7. A Synopsis of the 10 Powerful DOE Tools......Page 110 8. The Multi-Vari Analysis......Page 131 9. The Concentration Chart......Page 171 10. Components Search......Page 181 11. Paired Comparisons......Page 218 12. Product/Process Search......Page 241 13. Variables Search......Page 257 14. The Full Factorial......Page 306 15. B versus C......Page 333 16. Scatter Plots to Achieve Realistic Specifications and Tolerances......Page 359 17. Response Surface Methodology (RSM)......Page 379 18. Positrol: Freezing Process Gains......Page 393 19. Process Certification......Page 402 20. Control Charts......Page 417 21. Pre-Control......Page 423 22. Multiple Environment Over Stress Tests......Page 445 23. Case Studies in Sequential DOE Tools to Solve Chronic Problems......Page 469 24. Learning by Doing......Page 491 References......Page 503 Index......Page 505

"The book that crowned the quality revolution (with over 100,000 copies sold since 1991) is poised to make it happen all over again.

This new and expanded edition of the widely influential World Class Quality not only provides more techniques and case studies, but also extends them into new areas (such as the service sector) and shows how to use them in a wider variety of applications. A new coaching emphasis makes it easy for managers to make these tools available at all levels of a company and even to customers and suppliers. The book also offers:

• A practical way to secure top management commitment and make "Design of Experiments" a way of life at any company

• A new reliability technique that simulates field failures at the design stage so they can be prevented before production

• A new chapter summarizing related quality management and control techniques, making this an essential book for managers concerned with quality."

"World Class Quality, Second Edition, is a best-selling "tool" that can solve chronic problems, and has for hundreds of companies. Using Dorian Shainin's approach to DOE, quality experts Keki and Adi Bhote have experienced outstanding success at organizations around the world. The approach described in World Class Quality is a simple, flexible, powerful, and nonmathematical way to get at the root of quality challenges."--Jacket. There is a story that at the height of Mao Zedong's cultural revolution in China, the fields of one village were being attacked by swarms of locusts.