Working with Microsoft Dynamics CRM 2011 (Developer Reference)

Configure, adapt, and extend Microsoft Dynamics CRM 2011—guided by two of the leading implementation specialists in the field. Whether you’re an IT professional, a developer, or a power user, you’ll get pragmatic, hands-on insights for customizing CRM in your organization—with or without programming. Discover how to: Set up and configure your system Plan and configure security settings and information access Easily customize form attributes, views, and relationships Create and deploy custom reports Use xRM to quickly create and efficiently manage line-of-business applications Automate business workflows Extend Microsoft Dynamics CRM with scripts and assemblies Describes the features and functions of Microsoft CRM, covering such topics as planning and configuring security settings, using built-in workflow tools, deploying static or browser-processed files, and using scripts and assemblies