Windows 10 Troubleshooting : Learn to Troubleshoot and Repair Windows 10 Problems Like the Pros Do

Troubleshoot Windows 10 the way the experts do, whatever device or form factor you are using. Focus on the problems that most commonly plague PC users and fix each one with a step-by-step approach that helps you understand the cause, solution, and tools required. Windows 10 is constantly evolving and changing and a great many aspects of the operating system, including many associated with troubleshooting and repair, have been changed, removed, replaced, or expanded since the first edition of this book was published. This new edition is updated with a dedicated chapter on using scripting tools for troubleshooting along with numerous updates on Windows device and update installation, Microsoft Sysinternals Suite, and Troubleshooting malware attacks. Additionally, there is extensive coverage of the technical diagnosis and troubleshooting tools you need from Event Viewer to Recovery Console. This book will help you discover the connections between different hardware and software in your devices, and how their bonds with external hardware, networks, and the Internet are more inter-dependent than you think. You will also learn how to support the increasing volume of home workers, and make sure they can stay online and active on PCs from your own organization or their own devices. If you are fed up with those nagging, day-to-day issues, want to avoid costly repairs, or just want to learn more about how PCs work, Windows 10 Troubleshooting is your ideal one-stop guide to the Windows 10 operating system. What You Will Learn Understand your PC’s ecosystem and how to connect the dots, so you can successfully track problems to their source Support home workers using PCs from your organization and family devices, and keep workers productive and online Make your PC safe and secure for family and everyone in your workplace, and ensure that data is kept secure from loss or attack Understand the threat from malware and viruses and a range of approaches to dealing with them, depending on the situation Know tips and tricks for researching difficult problems, including third-party tools and useful web resources Who This Book Is For Anyone using Windows 10 on a desktop, laptop, or hybrid device Table of Contents About the Author About the Technical Reviewers Introduction Part I: Getting Started with Windows Troubleshooting Chapter 1: Introducing Troubleshooting in Windows 10 The Three Seashells... The Problems We Encounter Hardware Problems The Tale of the Exploding Charger Software and App Problems Networking Problems Startup Problems OS Installation and Update Problems “Prevention Is Better Than Cure” The Security and Maintenance Center Windows Reliability History Windows Automatic Maintenance Managing Diagnostic Feedback and Privacy Windows’ Security Systems Windows Defender Antimalware Windows Firewall Windows App and Browser Control User Account Control Device Security User Account Management Administrators vs. Standard Users Local Accounts vs. Microsoft Accounts User Identity and Sign-In Management How to Create a Superstrong Password: Top Tips! An Introduction to Family Safety Managing and Deleting User Accounts Summary Chapter 2: Building a Safe and Secure OS Creating a Recovery Drive Backing Up and Restoring Windows 10 Reset Restoring a Reset Image on a Nonbootable PC System Image Backup Creating a System Image Backup Restoring a System Image Backup Using Windows System Restore Configuring System Restore Using the Windows 10 Media Creation Tool Backing Up Your Files with File History Restoring Deleted and Previous Versions of Files Setting Up and Managing OneDrive Summary Chapter 3: Configuring Windows 10 Settings System ➤ Storage Apps ➤ Default Apps System ➤ About Devices ➤ Printers and Scanners/Bluetooth and Other Devices Devices ➤ AutoPlay Phone Network and Internet Personalization Apps Accounts Time and Language Gaming Ease of Access Search Privacy Update and Security ➤ Windows Update Update and Security ➤ Delivery Optimization Update and Security ➤ Windows Security Update and Security ➤ Backup Update and Security ➤ Troubleshoot Update and Recovery ➤ Recovery Update and Security ➤ Activation Update and Security ➤ For Developers Introducing the Control Panel Managing the Virtual Memory, Paging File Managing Remote Connections to the PC Moving the Shell User Folders Creating, Managing, and Deleting Partitions Managing Startup Apps Summary Chapter 4: Fixing Windows 10 Quickly The Disk Cleanup Wizard What Is the Situation with Internet Explorer? Managing IE and Edge Cleaning Temporary and Other Files from IE and Edge Resetting IE Resetting Edge, the Windows Store and Store Apps Defragmenting Your Hard Disks Managing Running Apps and Services with Task Manager Managing win32 App Compatibility Using the System File Checker Using the Automated Troubleshooters Microsoft Answers, Service Status Site, and Being a Twit Summary Chapter 5: Understanding Tasks and Events The Windows Event Viewer Introducing the Microsoft Management Console The Category/Views Panel The Actions Panel The Main Events View Making Sense of Error Logs Creating Custom Event Views Creating Event Subscriptions Attaching a Task to an Event Saving, Exporting, and Importing Event Information Summary Chapter 6: Understanding PC Hardware BIOS and UEFI BIOS Virus/Malware Attack Resetting BIOS and UEFI Firmware PCs, BIOS, UEFI, and Overclocking Power Supplies Jump-Starting a PC The Motherboard The Rear Panel Connectors and Cables Memory Hard Disks, SSDs, M.2, and PCIe Drives Expansion Cards Monitors and Cabling Keyboards and Mice Summary Chapter 7: Diagnosing and Repairing Problems with Hardware and Peripherals Getting USB Devices to Work Reliably Installing and Managing Bluetooth Devices Installing and Configuring Printers Installing Different Types of Printers Finding the Name or IP Address of a Printer Managing Printing Policies Have You Tried [Not] Turning It Off and On Again? Summary Chapter 8: Troubleshooting Startup Have You Tried Turning It Off and On Again? Using Startup Repair The Windows Recovery Options Menu Using the Command Prompt to Repair Windows Startup Summary Chapter 9: Troubleshooting Networks The Network and Sharing Center Configuring Network Connections Managing Network Adapters Managing Network Connections in Settings Network Reset Setting Up and Managing Your Router Troubleshooting Wi-Fi Connection Problems Recovering Lost and Forgotten Wi-Fi Passwords Summary Chapter 10: Troubleshoot and Manage Internet Explorer and Edge Managing IE11 Disabling IE Managing Temporary Files in IE Resetting IE11 Managing Edge Using Internet Explorer Compatibility Mode Edge System Settings Resetting and Updating Edge Summary Part II: Becoming a Proficient Troubleshooter Chapter 11: Dealing with Common Windows Annoyances User Folders in Incorrect Locations Incorrect File Associations Setting Drive, Folder, and File Permissions Managing Audio Devices Troubleshooting Windows Activation A Note About Windows 10 Extended Support Product Keys Troubleshooting and Resetting Windows Update Troubleshooting Power Loss During an Update Installation Managing and Resetting Windows Search Troubleshooting Slow Startup Windows 10 Hangs on Startup Windows 10 Shuts Down Slowly Windows Fails to Sleep/Resume from Sleep Gaining Access After Bitlocker Lockout Troubleshooting Touchscreen Problems USB Type-C and Thunderbolt Problems No Picture on Desktop PC Monitor or TV Disappearing and Conflicting Drives Understanding the BSOD Summary Chapter 12: Remote Help and Support The Problem Steps Recorder Recording an App with Game Bar Quick Assist Windows Remote Assistance Sending and Responding to a Remote Assistance Request Sending Unsolicited Remote Assistance Offers Remote Desktop Third-Party Remote Support Apps Summary Chapter 13: Repairing Windows Startup Problems Manually Repairing Windows Startup Repairing BIOS Startup Files Repairing UEFI Startup Files Additional Repair Commands for BIOS and UEFI Recreating or Moving the Boot Partition Step 1a: Create a New Boot Partition (Command Prompt) Step 1b: Create a New Boot Partition (Disk Management Console) Step 2: Create the New Boot Files Setting Up and Managing Dual/Multiboot Systems Secure Boot Bitlocker and Dual-Boot Systems Managing Boot Systems with BCDEdit BCDEdit Identifiers BCDEdit Data Formats Examples of BCDEdit Use Effecting Repairs on the Boot Partition Structures Summary Chapter 14: Networks and Internet Connections Checking the Status of a Network Connection Displaying Information About Wi-Fi Networks Prioritizing Wi-Fi Network Connections Diagnosing Network Connection Problems Getting Network Diagnostic Reports from the Event Viewer See the Status of Your Connection with the Performance Monitor See What’s Using Your Bandwidth with the Resource Monitor Troubleshooting in the Network and Sharing Center Changing a Network Type Between Private and Public Setting Advanced Network Configuration Options HOSTS, LMHOSTS, and WINS Troubleshooting TCP/IP Connections Ping TraceRT IPConfig Netsh Managing User Profiles Summary Chapter 15: Managing Device Drivers and PC Resources Deciphering the Device Manager Identifying and Installing Unknown Devices Installing Legacy Hardware Uninstalling and Deleting Device Drivers Blocking Device Driver and Device App Installation Finding Device Driver Details and Information Troubleshooting Device Drivers Configuring Driver Parameters Backing Up and Restoring the Driver Store Summary Chapter 16: Windows Update and System Upgrades Deferring Updates in Windows 10 Semiannual Channel Long-Term Servicing Channel Choosing How Updates Are Delivered Uninstalling and Blocking Updates Troubleshooting and Repairing Windows Update Repairing the Windows Reset Image Summary Chapter 17: Maintaining App and Website Compatibility Maintaining Compatibility with Win32 Apps Managing Website and Intranet Compatibility Compatibility in Internet Explorer Compatibility in Microsoft Edge Managing Security in IE Resetting IE Managing Security in Edge Setting Your Default Web Browser Using and Managing Progressive Web Apps Program Compatibility Assistant Service The Microsoft Assessment and Deployment Toolkit Windows 365 and Windows Sandbox Summary Chapter 18: Managing Security and Privacy The Last *Pass*Word in Security? To App or Not to App, That Is the Question Memory, Aging, and Neurological Conditions Creating a Strong P455w()rd? Using Two-Factor Authentication Windows Hello Managing Safety and Privacy for Children The Windows Security Center Ransomware Protection App and Browser Control Core Isolation Using the Credential Manager Managing Encryption in Windows 10 Using the EFS Managing EFS Encryption with Cipher.exe Managing Device Encryption Encrypting Your PC with Bitlocker Managing a TPM on Your PC and in Windows 10 Using Bitlocker Without a TPM Managing Bitlocker Encryption on Your PC Managing Your Bitlocker Recovery Key Using Bitlocker To Go Summary Chapter 19: Troubleshooting Viruses and Malware How to Defend Against Malware What Is This Malware Stuff Anyway? Defending PCs Against Malware Defending Your Files Against Ransomware Manually Removing Malware from a PC Microsoft Defender Offline Scan Using Safe Mode and Diagnostic Mode Starting Your PC in Safe Mode Starting Your PC in Diagnostic Mode Checking Loaded Services in Safe or Diagnostic Mode Using the Registry Editor to Remove Malware Using a Portable OS to Manually Remove Malware Forensic Investigation and Remove of Malware Step 1: Isolate the PC Step 2: Identify the Malware Processes Malware and SVCHOST.EXE Step 3: Deactivate the Malware Step 4: Test the Results Step 5: Retest the PC Step 6: Clean Up the Malware Rootkit Removal Using BCEEdit Using Third-Party Tools to Remove Malware Microsoft DaRT ESET Online (and Offline) Scanner Norton Bootable Recovery Tool Sophos Bootable Antivirus Kaspersky Rescue Disk Kaspersky Ransomware Decryptor AVG Rootkit Scanner and Remover F-Secure Online Scanner McAfee Free Tools D7II RKill Junkware/Adware Removal Tools Microsoft Sysinternals Suite Researching Virus Removal Online Summary Chapter 20: Using Virtualization to Protect PCs Creating and Managing VMs in Hyper-V Managing Networks in Hyper-V Creating Backups of VMs in Hyper-V Managing Hyper-V from PowerShell Booting and Repurposing Your PC from a VM Resetting and Removing Hyper-V Network Connections Creating a VHD Adding a VHD to the Boot Menu Windows Sandbox Windows 365 and Cloud PC Summary Part III: Mastering Windows 10 Troubleshooting Chapter 21: Bomb-Proofing Your PC Creating a Robust Backup Strategy Managing the Work from Home, Workforce Lock Down Your PCs with Group Policy Managing Windows Services Manage Your Local Security Policy Managing Advanced Firewall Policy Summary Chapter 22: Microsoft Sysinternals Suite File and Disk Utilities AccessChk and AccessChk64 AccessEnum Contig Disk2Vhd DiskExt Diskmon DiskView DU (Disk Usage) EFSDump FindLinks MoveFile and PendMoves NTFSInfo PsFile SDelete ShareEnum Sigcheck Networking Utilities ADExplorer ADInsight ADRestore PsTools PsExec PsFile PsGetSid PsInfo PsPing PsKill PsList PsLoggedOn PsLogList PsPasswd PsService PsShutdown PsSuspend TCPView WhoIs Process Utilities AutoRuns Handle ListDLLs Portmon ProcDump Process Explorer Process Monitor ShellRunas VMMap Security Utilities LogonSessions Sysmon/Sysmon64 System Information Utilities Handle LiveKd LoadOrder RAMMap Miscellaneous Utilities RegDelNull Registry Usage RegJump Summary Chapter 23: Best Practice in the Workplace Education, Information, Cooperation! Education Theory Creating Community Involvement Managing Power and Batteries Sleeping Browser Tabs Managing Users and BYOD PCs Device Management Group Policy Backups’ Best Practice Deployment and Recovery Best Practice Managing External and Network Hardware Summary Chapter 24: Managing BYOD Hardware Managing VPNs and Secure Connections Workplace Join Managing Provisioning and Device Enrollment Connecting to an Exchange Account Connecting to Microsoft 365 or Microsoft Azure Work Folders Summary Chapter 25: Getting Advanced Information The Task Manager The Performance Monitor Data Collector Sets The Resource Monitor The Computer Management Console System Information DXDiag Summary Chapter 26: The Registry in Depth Registry Files Registry Keys and Values HKEY_CLASSES_ROOT (HKCR) HKEY_CURRENT_USER (HKCU) HKEY_LOCAL_MACHINE (HKLM) SAM SECURITY SYSTEM SOFTWARE Other Sections HKEY_USERS (HKU) HKEY_CURRENT_CONFIG (HKCC) HKEY_PERFORMANCE_DATA Registry Value Types Where You Will Find Important Registry Settings The Registry Editor Backing Up and Restoring the Registry Creating and Modifying Registry Keys Using REG.EXE and REGINI.EXE Editing the Registry Using PowerShell Editing the Registry from the Recovery Console Editing Other Users’ Registry Databases Connecting to the Registry of Another PC Enabling Remote Administration on PCs Third-Party Registry Utilities Comparing Different Registry Files Summary Chapter 27: Using Scripting Tools for Troubleshooting The Windows Command Line Troubleshooting Using PowerShell Using the Event Log with PowerShell Gathering Disk and File Information Gathering Hardware and Software Information Managing Processes and Services Managing Windows Update Windows Terminal Summary Chapter 28: Windows 10 File Structure in Depth The Windows 10 File and Folder Structure Root Windows Folders Win32 and Store App Folders Windows Operating System Folders User Account Folders Windows Log Folders Windows Temporary File Folders Windows File Types Managing the Shell User Folders Creating and Managing Symbolic Links File Management from the Command Line ChkDsk SFC DISM Disk Partitions and Formats MBR and GPT Partitions Windows File Systems Troubleshooting File and Folder Permissions Understanding Permission Inheritance Checking the Effective Access for a User or User Group Taking Ownership of Files and Folders Using Scripting to Handle Access Control Lists Troubleshooting File and Folder Sharing Summary Chapter 29: Researching Difficult Problems Reading the Windows Log Files Log Text Files Reading .xml and .etl Files Reading .dmp files Searching the Internet for Solutions Microsoft Docs Answers.Microsoft.com Support.Microsoft.com Other Microsoft and Third-Party Support Sites Hardware Driver and Support Sites Third-Party Support Tools Summary Chapter 30: Troubleshooting Difficult Problems “Mike Halsey’s Holistic Troubleshooting Agency” Gauging Both Internal and External Factors Using Troubleshooting Tools Together Troubleshooting and Repairing Hardware Minimal Boot Configuration and Jumpstarting PCs Summary Chapter 31: Installation and Restore Troubleshooting the Windows 10 Upgrade Installing Windows 10 Obtaining Up-to-Date Installation Media Creating Customized Installation Media Nondestructively Reinstalling Windows 10 Reset and Fresh Start Windows 10 SysPrep Summary Index Learn how to troubleshoot Windows 10 the way the experts do, whatever device or form-factor you’re using. Focus on the problems that most commonly plague PC users and fix each one with a step-by-step approach that helps you understand the cause, the solution and the tools required. Discover the connections between the different hardware and software in your devices, and how their bonds with external hardware, networks and the Internet are more dependent than you think, and learn how to build resilience into any computer system, network or device running Windows 10. If you're fed up of those nagging day-to-day issues, want to avoid costly repairs, or just want to learn more about how PCs work, Windows 10 Troubleshooting is your ideal one-stop guide to the Windows 10 operating system. --- [(source)][1] [1]: https://www.amazon.com/Windows-10-Troubleshooting/dp/1484209265