مدیریت تأسیسات آب (M5): راهنمای عمل AWWA (راهنماهای AWWA)

This manual provides basic training in water utility management and organizational structure. Designed for new managers and supervisors, it covers all areas of public water utility management: Organizational structure Financial management Customer service Operations and maintenance Safety and security Emergency planning Human resources Information systems Legal and regulatory issues Public communications Water utility managers are in a challenging profession, and managerial leadership is key to successful utility operations. AWWA Manual M5, Water Utility Management, was developed through the collaborative effort of leaders in the utility profession who have successfully met the challenges of managing a water utility. This practical manual covers management issues such as internal organizational structure of typical water utilities, government relations, safety programs, engineering, public relations, and more. Updated from the 1980 edition, this is a practical, basic management manual for in-service training useful for all water administrators. It covers internal organizational structure, government relations, safety programs, engineering, and public relations. It is ideal as a reference text or an independent study guide. Replaces ISBN: 0-89867-063-2