Voices of Innovation; Fulfilling the Promise of Information Technology in Healthcare; Second Edition

Everyone talks innovation and we can all point to random examples of innovation inside of healthcare information technology, but few repeatable processes exist that make innovation more routine than happenstance. How do you create and sustain a culture of innovation? What are the best practices you can refine and embed as part of your organization’s DNA? What are the potential outcomes for robust healthcare transformation when we get this innovation mystery solved? Through timely essays from leading experts, the first edition showcased the widely adopted healthcare innovation model from HIMSS and how providers could leverage to increase their velocity of digital transformation. Regardless of its promise, innovation has been slow in healthcare. The second edition takes the critical lessons learned from the first edition, expands and refreshes the content as a result of changes in the industry and the world. For example, the pandemic really shifted things. Now providers are more ready and interested to innovate. In the past year alone, significant disruptors (such as access to digital health) have entered the provider space threatening the existence of many hospitals and practices. This has served as a giant wake-up call that healthcare has shifted. And finally, there is more emphasis today than before on the concept of patient and clinician experience. Perhaps hastened by the pandemic, the race is on for innovations that will help address clinician burnout while better engaging patients and families. Loaded with numerous case studies and stories of successful innovation projects, this book helps the reader understand how to leverage innovation to help fulfill the promise of healthcare information technology in enabling superior business and clinical outcomes. Cover 1 Half Title 2 Title 4 Copyright 5 Contents 6 Foreword 10 Introduction 12 Acknowledgments 14 About the Editor and Contributors 18 Book Introduction 46 1 Blend Cultures 50 Three Key Practices for Blending Cultures 50 Using Blended Cultures for Healthcare Innovation 57 Blending a Revenue Cycle Culture 66 Balancing Innovation and Institution 69 2 Use People with IT 72 The Existential Threat to Healthcare Organizations 72 Support Digital Processes and Technologies with Governance 78 AI Aids in Patient Selection for Hospital at Home Program 85 Innovation through Application Integration 90 Innovation through Technology-Powered Practice Management 94 How Conversational AI is Bridging the Communications Gap and Automating Contact Center Operations 102 A Two-Way Clinical/IT Bridge 108 Patient Safety Innovating in a Public Academic Hospital in Spain 110 3 Create Roadmaps 118 Virtual Vision 118 Governance and Innovation 123 Finding the Art of the Possible 131 Open, Connected Environment Drives Healthcare Transformation 135 Roadmaps 151 A Project Management Approach to Delivering and Optimizing Innovation 158 4 Collaborate and Listen 174 Sepsis Bundle Compliance—Improving Quality Through Multidisciplinary Collaboration 174 Shadowing to Determine Known and Identify Unknown Issues 181 Making an AI That Listens and Collaborates to Improve Mental Health 186 Hope Lives Here: Advances in Prostate Cancer Treatment 193 Career Sauce Secrets: Listening and Mentoring 196 Disruptive Innovation in Healthcare 201 Bedside Nurses Use Their Experiences in Patient Care to Drive IT Solutions 209 Our Voice: Healthcare Partner Council for Cleveland Clinic Information 216 5 Communicate and Eliminate Barriers 218 Enabling an Effective Remote Work Strategy 218 The Technical Informaticist 224 How Can Health Systems Leverage Technology to Engage Patients, Especially Those Who May Lack Digital Skills, Smartphones, and Robust Internet and Mobile Connectivity 228 When Innovation Meets Integration: Developing the Tools for Invisible Healthcare 239 Establishing a Culture of Innovation—Eliminating Barriers 246 Security as a Driver of Innovation 249 Cultural Considerations for Innovation in Technology 255 6 Stress Simplicity 260 Advancing Innovation 260 Stress Simplicity 266 Healthcare Digital Transformation 270 Simplicity—Three Guiding Principles for Payers 272 Innovation, Simplicity, and Mindfulness 276 Innovation in Healthcare Information Technology: Stressing Simplicity 278 Stress Simplicity in Innovation 280 Stress Simplicity and Collaboration in Order to Accelerate Change 283 Simplicity in Action—Digital Pathway for Breast Unit 288 7 Recognize and Reward 298 Sustaining a Culture of Innovation 298 Fostering Innovations and Supporting Innovators 300 Recognizing and Rewarding Innovation 308 Recognize and Reward 313 An All-Important Part of Sustaining Innovation in Your Company 318 8 Co-Create Solutions 326 Working Cross-Functionally to Empower Patients to Self-Schedule Their Care 326 Elevating the Power of Sound 331 Appreciate the Complexity of Attention That Innovation Requires and Expose the Organization to Demands from All Stakeholders 336 The Structure and Processes of Software Co-Creation at the Johns Hopkins Medicine Technology Innovation Center 342 Scrappy Innovation in a Safety Net Hospital 351 Innovations in Interventional Informatics 357 Turning Everyday Employees into Start-Up-Like Entrepreneurs 364 9 Conclusion 374 Index 378 Communicate,and,eliminate,barriers,for,IT,projects;,Innovation,in,healthcare;,Blend,Cultures;,Create,roadmaps;,Collaborate,and,listen,for,successful,innovative,projects;,Fulfilling,the,Promise,of,IT;,Co-create,solutions Communicate and eliminate barriers for IT projects,Innovation in healthcare,Blend Cultures,Create roadmaps,Collaborate and listen for successful innovative projects,Fulfilling the Promise of IT,Co-create solutions