Value for Money in Government Value for Money in Government: The Netherlands 2010

Public administration is moving in new directions. Reforms are focusing on the quality of services for citizens and businesses and on the efficiency of administration (the "back office" of government). The OECD is studying these new trends in a multi-annual, cross-country project called "Value for Money in Government". This publication focuses on the Netherlands and provides an overview of previous Dutch reforms and recommendations for further reforms in view of the need to get better value for money from government.--Publisher's description. Public administration is moving in new directions. Reforms are focusing on the quality of services for citizens and businesses and on the efficiency of administration (the "back office" of government). The OECD is studying these new trends in a multi-annual, cross-country project called "Value for Money in Government". This publication focuses on the Netherlands and provides an overview of previous Dutch reforms and recommendations for further reforms in view of the need to get better value for money from government.--Résumé de l'éditeur Today, Public Administration Is Moving In New Directions. Reforms Are Focusing On The Quality Of Services For Citizens And Businesses And On The Efficiency Of Administration (the “back Office” Of Government). This Report Examines Quality And Efficiency Of Government In The Netherlands. Foreword Executive Summary Introduction: Value for money in government Benchmarks for the Dutch central government Overview of previous Dutch reforms Reforming the Dutch central government: Recommendations Annex A. Glossary Bibliography.