Управление персоналом в гостеприимстве: учеб. для студентов вузов, обучающихся по спец. "Упр. персоналом" (062100) и сервиса (230000): пер. с англ

This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training. Riley explores how aspects such as labour cost, utilization, labour market behaviour and pay are inseparable from the skills of people management. In the new edition he extends his ideas on productivity so as to encompass its relationship with functional flexibility. In a similar manner, thinking about motivating people is extended to include modern ideas about commitment. We all loosely refer to peoples' attitude but here he shows the complexity that lies behind them. It is especially of relevance for managers with responsibility for personnel and training, and degree-level students will also find its non-prescriptive, user-friendly approach helpful. Michael Riley has extensive experience in the hotel and tourism industry and communicates in a way that reflects that experience. Fully updated with three brand new chapters Practical, user-friendly approach from a key author in the field Ideal for both managers and students -- Fully updated with three brand new chapters-- Practical, user-friendly approach from a key author in the field-- Ideal for both managers and studentsThis new second edition of Managing People provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training.Riley explores how aspects such as labor cost, utilization, labor market behavior and pay are inseparable from the skills of people management. In this new edition he extends his ideas on productivity so as to encompass its relationship with functional flexibility. In a similar manner, thinking about motivating people is extended to include modern ideas about commitment. We all loosely refer to peoples' attitude but here he shows the complexity that lies behind them. It is especially of relevance for managers with responsibility for personnel and training, and degree-level students will also find its non-prescriptive, user-friendly approach helpful.Michael Riley has extensive experience in the hotel and tourism industry and communicates in a way that reflects that experience.

Labor cost, utilization, labor market behavior, and pay are among the aspects of running a hotel that Riley (organizational behavior, U. of Surrey) says are inseparable from the skills of people management. He extends his ideas of productivity he set out in the 1991 edition to encompass its relationship with functional flexibility, and extends ideas about motivating people to include modern notions about commitment. Annotation c. Book News, Inc., Portland, OR

Booknews

A 5x8" guide to management techniques in the hospitality industry, exploring the connection between aspects such as labor cost, labor market behavior, and pay, and people management skills. Outlines theories of behavioral science applied to the hotel and catering industry, discusses personnel administration, explains labor market concepts, and offers suggestions for career management and developing labor strategies. For managers and students. Annotation c. Book News, Inc., Portland, OR (booknews.com)

"This new second edition of Managing People provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for both professionals in the hotel and catering industry responsible for personnel and training and working managers, in units of any size." "Riley explores how aspects such as labour cost, utilization, labour market behaviour and pay are inseparable from the skills of people management. In this new edition he extends his ideas on productivity to encompass its relationship with functional flexibility. In a similar manner, thinking about motivating people is extended to include modern ideas about commitment. It is especially of relevance for managers with responsibility for personnel and training, and degree-level students will also find its nonprescriptive, user-friendly approach valuable."--Jacket