Unleash Quality : Build a Winning Strategy for a Culture of Quality That Will Unleash Your Growth and Profit Potential

Quality has been around for years- why would it need to be unleashed? The truth is, the power of quality comes from actions that stem from behaviors - behaviors that apply to every department within a company. In other words, a company's culture. For years, these behaviors have been restrained. Quality has been focused in segments of a company's population, rather than applied to every department from top to bottom. This is where most companies fail in their deployment of quality - by not treating it as a cultural imperative. The aim of this book is to provide guidance on how to correct that in your organization. Inside, you'll find what you need to implement a cultural transformation that will drive long-term sustainable growth and improvement to your organization's bottom line. You'll start by learning the aspects of a behavior-based quality culture and how to unleash an organization's potential by adopting and promoting the behaviors and actions associated with compliance, prevention and improvement. Once this is unleashed, real sustainable profit generation begins. You'll then move into how to implement a behavior-based quality culture at your organization. This will include: -Recommendations on strategy development. -Considerations for organizational structure. -How to build metrics by department that drive change. -How to maintain a behavior-based culture of quality. Quality has been around for years-why would it need to be unleashed? The truth is, the power of quality comes from actions that stem from behaviors-behaviors that apply to every department within a company. In other words, a company's culture. For years, these behaviors have been restrained. Quality has been focused in segments of a company's population, rather than applied to every department from top to bottom. This is where most companies fail in their deployment of quality-by not treating it as a cultural imperative. The aim of this book is to provide guidance on how to correct that in your organization. Inside, you'll find what you need to implement a cultural transformation that will drive long-term sustainable growth and improvement to your organization's bottom line. You'll start by learning the aspects of a behavior-based quality culture and how to unleash an organization's potential by adopting and promoting the behaviors and actions associated with compliance, prevention and improvement. Once this is unleashed, real sustainable profit generation begins. You'll then move into how to implement a behavior-based quality culture at your organization. This will include: Recommendations on strategy development. Considerations for organizational structure. How to build metrics by department that drive change. How to maintain a behavior-based culture of quality. Who should read this book? There is truly something in here for everyone. Executives: This book provides foundational knowledge and a how-to approach to unleash quality to achieve bottom-line results. Quality professionals: Use this book as instructional material for staff and managers about the power of quality. Managers: Apply the knowledge from this book to set the pace for a behavior-based quality culture at your organization. Title page 2 CIP data 5 Contents 6 List of Figures and Tables 8 Preface 10 Introduction 14 Chapter 1_Why Quality? 24 Chapter 2_What is Quality? 28 Chapter 3_Who Owns Quality? 42 Chapter 4_Do You Have a Strategy for Quality? 48 Chapter 5_Getting Started on Your BBQ Journey 54 Chapter 6_Setting Requirements for Your Objectives 70 Chapter 7_Setting Achievable Objective Tasks 76 Chapter 8_Start Finding Those Hidden Profits 82 Chapter 9_Keeping Quality on the Radar for Early Warning Alerts 86 Chapter 10_Positioning Quality in the Organization 90 Chapter 11_The Role of a Quality Department 100 Chapter 12_Guidance on Metrics that Drive Change 108 Chapter 13_Getting Your BBQ Working 114 Chapter 14_Notes & Conclusion 124 Appendix A_The Gurus of Quality 130 Appendix B_Workbook Checklist 134 Glossary 138 Index 144 About the Author 148