Understanding Microsoft Teams Administration: Configure, Customize, and Manage the Teams Experience

Table of Contents About the Authors About the Technical Reviewer Acknowledgments Introduction Chapter 1: Microsoft Teams Overview What Is Microsoft Teams? Microsoft Teams Architecture Teams Architecture Overview What Is the Intelligent Communications Cloud? Microsoft 365 Services Used by Teams Microsoft Teams Capabilities and Their Data Storage Locations Microsoft Teams Logical Architecture Microsoft Teams Depends on Other Services Teams and Channels Teams Channels How Does Microsoft Teams Manage Identities? Tabs, Files, and Connectors in Teams Tabs Files Connectors Microsoft Stream and Live Event Recordings on Stream (on SharePoint) Microsoft Stream Architecture How Can I Access Stream (on SharePoint)? Where Is My Stream Data Residing? Microsoft Teams Live Event Live Event Architecture How Does Media Flow in Live Events? How Does Microsoft Teams Live Events Work? How Does the Live Event Production Method Work? Using the Teams Live Event Using an External App or Device How Do I Use Live Events Effectively with Minimum Knowledge? Teams Voice and Video Call and Meetings Teams Voice and Video Calls Microsoft Teams Meetings Who Can Attend the Teams Meeting? Teams Phone System Overview What Does the Phone System Require? Microsoft Teams Licensing Requirement Overview Teams Integration with a Third-Party Application Summary Chapter 2: Managing and Controlling Microsoft Teams Microsoft Teams Authentication Microsoft Teams Sign-in Process Using the Teams Client on macOS Using Teams on a Windows Machine Step-by-Step Teams Client Login Process Managing and Configuring MFA and Conditional Access for Teams How Conditional Access Flow Works Managing Teams and Channels Creating a Channel in a Team How Private Channels Work Who Can Create Private Channels Creating a Private Channel Team Management Options Deploying and Managing Teams Clients Installing Teams Client on Desktop and Mobile Getting the Teams Client Download for All Devices Teams Desktop Client Software and Hardware Requirements Teams Desktop Client for Windows Where Can I Find the Teams Client Installation? Microsoft Teams Desktop Client MSI Deployment Deploying the Teams MSI Client Managing the Teams Desktop Client Uninstalling Teams Completely from a Computer Updating the Teams Client Managing Teams Client Configuration When the Microsoft Teams Outlook Add-in Is Not Installed Deploying the Teams Mobile Client Monitoring Teams Client Usage Configuring and Managing Live Events and Microsoft Stream Overview of Live Events Configuring and Managing Live Events Settings Configuring Live Event Settings Using the Teams Admin Center Configuring Live Event Settings Using PowerShell Configuring and Managing Live Events Policies Creating a New Live Event Policy Using the Teams Admin Center Creating a New Policy Managing Microsoft Stream Organizing and Managing Groups and Channels in Stream Administrative Tools Managing Teams Using the Microsoft Teams Admin Center Accessing the Teams Admin Center Understanding the Teams Admin Role Teams Administration Through the Teams Admin Center Key Uses of the Microsoft Teams Admin Center Admin Center: Teams Tab Manage Teams Teams Settings Notification and Feeds Email Integration Getting an Email Address for a Channel Enabling and Managing Email Integration Files (Enabling and Managing File Sharing and Cloud File Storage) Organization Settings Devices Search by Name Safety and Communications Best Practices for Email Integration Teams Policies Creating and Managing Teams Policies Creating a New Teams Policy Teams Templates Template Policy Template Policies Teams Update Policies Teams Upgrade Settings Setting Teams Upgrade Mode Setting Upgrade Options for an Individual User Using the Teams Admin Center Selecting Teams Upgrade Mode Using PowerShell Admin Center: Users Tab User Management Guest Access Adding Guest Users in Microsoft Teams Enabling and Managing Guest Access in Teams Managing Guest Access Setting External Access Admin Center: Teams Devices Tab Managing and Deploying a Teams Phone Endpoint Store Teams Room on Windows Teams Room on Android Surface Hubs Panels Phones Displays SIP Devices Creating and Managing Configuration Profiles in Teams Creating a Configuration Profile to Manage Devices Assigning the Configuration Profile to Devices Managing for Phone Inventory Configuring and Managing Microsoft Teams Rooms Managing Microsoft Teams Rooms Creating a Microsoft Teams Room Account Admin Center: Teams Apps Tab Permission Policies Managing Organization-wide App Settings Why Is the Teams Apps Permission Policy Required? Creating a Teams App Permission Policy Assigning the App Permission Policy to Users Assigning a Custom App Permission Policy Using PowerShell Setup Policies Managing the Teams Setup Policy Assigning a Custom App Setup Policy to Users from the Teams Admin Center and PowerShell Assigning a Custom App Setup Policy to Users Using PowerShell Admin Center: Meetings Tab Why Is Teams Meeting So Important? Detailed Information for All the Meeting Policies Audio Conferencing Meeting Policies Creating a New Meeting Policy or Customizing an Existing Policy Creating a New Meeting Policy Meeting Policy Assignment Customization Policies Managing Meeting Settings Participants Email Invitation Network Meeting Templates Meeting Template Policies Event Policies Admin Center: Messaging Policies Tab Creating New Messaging Policies Modifying or Deleting Message Policies Managing Messaging Policies Using PowerShell Admin Center: Voice Tab Phone Numbers Phone Number Management Porting Phone Numbers Operator Connect Direct Routing Scenarios in Which You Can Use Direct Routing Prerequisites for Planning or Deploying Direct Routing Configuring Microsoft Teams Direct Routing Managing Teams Direct Routing Best Practices for Implementing Teams Direct Routing Calling Policies Calling Policy Settings Call Hold Policies Call Park Policies Caller ID Policies Creating a Custom Caller ID Policy Dial Plans Creating a Custom Dial Plan Normalization Rule Types Assigning a Dial Plan to Users Dial Plan Management and Creation Through Windows PowerShell Emergency Policies Emergency Calling Policies Using the Microsoft Teams Admin Center Assigning a Custom Emergency Calling Policy to Users in a Group Assigning an Emergency Calling Policy Using Teams Admin Center Assigning Emergency Calling Policy Using PowerShell Assigning an Emergency Calling Policy to the Network Site Emergency Call Routing Policies Creating and Managing Emergency Call Routing Policy Emergency Call Routing Policy to Users Using the Teams Admin Center and PowerShell Assigning an Emergency Calling Policy Using PowerShell Assigning a Custom Emergency Call Routing Policy to a Network Site Mobility Policies Voice Routing Policies Creating Voice Routing Policies Using PowerShell Creating PSTN Usages Creating Voice Routes Creating Voice Routing Policies Assigning Voice Routing Policies to Users Voicemail Policies Admin Center: Locations Tab Emergency Addresses Managing Emergency Location Network Topology Adding Trusted Ips Roaming Policies Networks and Locations Admin Center: Enhanced Encryption Policies Admin Center: Policy Packages Admin Center: Planning Advisor for Teams What Advisor for Teams Can Do Using Advisor for Teams Network Planner Building a Network Planner Plan Creating a Report Admin Center: Analytics and Reports Usage Reports Accessing Teams Reports Reporting Labels Admin Center: Call Quality Dashboard Using the Call Quality Dashboard Accessing the Call Quality Dashboard Displaying the List of Call Quality Reports Additional Tools for Teams Dependent Service Management Microsoft Azure Active Directory Center Managing Microsoft Teams Identify Accessing Azure AD Microsoft 365 Admin Center Accessing Microsoft 365 Admin Center Accessing Teams Reports in the Microsoft 365 Admin Center in the Reports Dashboard Microsoft 365 Security and Compliance Centers Microsoft 365 Security Center Microsoft 365 Compliance Center Understanding Identity and Access Management for Teams Accessing the Office 365 Security & Compliance Center Teams Management Through PowerShell Summary Chapter 3: Organization Readiness for Microsoft Teams Network Assessment and Bandwidth Planning for Teams Carrying Out a Network Assessment Before Teams Deployment Network Bandwidth Requirements for Microsoft Teams Calling Scenarios Network Planner Adding a Plan Developing a Network Planner Plan Microsoft Teams Network Assessment Tool Microsoft Teams Network Assessment Tool Capabilities Network Connectivity Checker Network Quality Checker Prerequisites for the Teams Network Assessment Tool Installing the Teams Network Assessment Tool Using the Teams Network Assessment Tool Deploying and Managing Quality of Service Deploying Quality of Service for Microsoft Teams Applying DSCP Marking at Network Layer DSCP Marking at Endpoint Level Using Policy-Based QoS Verifying QoS Policies Are Applied Deploying VPN Split Tunnel for Microsoft Teams Media Traffic Understanding Split-Tunnel VPN for Teams Media Traffic Some Recommendations Before Implementing VPN Split Tunnelling Split-Tunnel VPN Architecture Implementing Split-Tunnel VPN Using a Third-Party VPN Solution Verifying VPN Split Tunneling Security and Compliance Requirements for Teams Deployment Benefits of Security and Compliance Planning Training and Change Management for Teams Deployment Benefits of Training and Change Management Microsoft Teams Adoption Strategy Identify Business Objectives and Use Cases Prepare a Training Plan Summary Chapter 4: Teams Audio Conferencing and Phone System Management Planning and Managing Teams Conferences Microsoft Teams Conferences Organizing Teams Meetings Efficiently Teams Meeting Attendee Types Meeting Attendees’ Experience Which Teams Clients Can Join a Meeting? Teams Licensing for Meetings Teams Meeting Delegation Recording Microsoft Teams Meeting Networking Considerations Where Teams Meetings Are Hosted Networking Considerations for Teams Meeting Deployment Allowing Teams Inbound and Outbound Traffic Through Firewall Configuration Managing a Teams Meeting Meeting Configuration Meeting Settings Applied to All Meetings Meeting Policies Assigned to Users Creating and Managing Meeting Policy Checking Teams Meeting Quality Microsoft Teams Audio Conferencing Teams Audio Conferencing Licensing Requirements Teams Audio Conferencing Requirements Adding Dedicated Conference Bridge Numbers Setting a Default Conference Bridge Number Configuring and Managing Teams Conference Bridge Settings Setting Up and Managing Communications Credits for Audio Conferencing Assigning Communications Credits to a User Checking Communications Credits Plans and Pricing Setting Up Communications Credits for a Tenant Checking a Tenant’s PSTN Usage Managing an Individual User’s Conference Bridge Number and Language for Teams Meetings Outbound Calling Restrictions for Audio Conferencing and PSTN Calls Configuring and Managing Meeting Policies Teams Meeting Limitations Teams Webinars Features of Webinars Licensing Teams Webinars Administration Teams Webinars Scheduling Meeting Options Teams Premium Teams Premium Features Availability and Licensing Teams Premium for Administrators Using End-To-End Encryption on Meetings Up to 50 Participants Adding Watermarks to Meetings Adding Sensitivity Labels Preventing Copying Meeting Chats Using Organization-Customized Backgrounds Using Organization-Customized Meeting Templates Seeing Organization-Customized Branding Teams Phone System Planning Teams Phone PSTN Call Flow Configuring and Managing Teams Direct Routing Configuring and Customizing Online PSTN Gateway for Microsoft Teams Direct Routing -Identity -InboundPSTNNumberTranslationRules -InboundTeamsNumberTranslationRules -OutboundPSTNNumberTranslationRulesList -OutboundTeamsNumberTranslationRulesList -SipSignalingPort -Fqdn -ForwardCallHistory -ForwardPAI -Enabled -ExcludedCodecs -FailoverResponseCodes -FailoverTimeSeconds -Force -ForwardPai -GatewaySiteLbrEnabled -GenerateRingingWhileLocatingUser -MaxConcurrentSessions -MediaBypass -SendSipOptions Configuring and Managing Teams Calling Plans Setting Up a Calling Plan Purchasing a Calling Plan for a Teams Organization Assigning Calling Plans to Users Porting a Phone Number to Microsoft Configuring and Managing Teams Operator Connect Plan for Operator Connect Configure Operator Connect Phone Numbers Acquire New Numbers Transfer Your Existing Numbers Teams Phone Mobile Architecture Plan for Teams Phone Mobile Configure Teams Phone Mobile Phone Numbers Acquire New Numbers Transfer Your Existing Numbers Configuring and Managing the Call Queue Creating a Call Queue Managing a Call Queue Managing and Configuring Auto Attendant in Teams Creating an Auto Attendant with an Existing Resource Account Managing Auto Attendants Assigning Phone Numbers for an Auto Attendant Searching for Users Maximum Directory Size Setting Menu Options Configuring and Managing Emergency Calling E911 Laws in the United States Kari’s Law Ray Baum’s Act How Is Teams Phone Compliant with These Requirements? How Do Emergency Calls Work for Remote Locations? How Do Emergency Calls Work with Calling Plans? How Do Emergency Calls Work for Operator Connect? How Do Emergency Calls Work for Teams Phone Mobile? How Do Emergency Calls Work with Direct Routing? Configuring an Emergency Location in the Teams Admin Center Validating Emergency Addresses Configuring Emergency Calling in a Calling Plan Environment Considerations for Emergency Phone System Direct Routing Configuring Dynamic Emergency Call Routing Using Direct Routing Step 1: Preparation Work Step 2: Configuring Network Requirements (Sites and Trusted IPs) When Do I Need to Configure Region, Site, Subnet, and Trusted IP Addresses? Step 3: Configuring Location Information Service, Emergency Policies, and Enabling Users and Sites Configuring Location Information Service (LIS) Configuring Emergency Policies Managing Phone Numbers Acquiring and Managing Teams Service Numbers and User Phone Numbers Getting a Service or Phone Number Creating and Managing Voice Routing Policy Summary References Chapter 5: Microsoft Teams Governance and Life-Cycle Management Introduction to Governance and Life-Cycle Management Role-Based Access Control Microsoft Teams Identity and Access Management Configuring Conditional Access Policy for Microsoft Teams User Experience When User Accesses the Teams Application Teams Life-Cycle Management Teams Life-Cycle Management Policies Team Creation Policies Archiving and Deleting Teams Management in Microsoft Teams Archiving a Team Making an Archived Team Active Deleting a Team Restoring a Deleted Team Best Practices for Archiving and Deleting Naming Conventions in Microsoft Teams Creating and Managing Office 365 Groups Naming Policy Applicable to Teams Working with Prefixes and Suffixes in a Group Naming Policy Creating and Managing a Group Naming Policy in an Office 365 Tenant Creating an Office 365 Groups Naming Policy Using Windows PowerShell with Azure AD Module Managing the Naming Policy Adding Custom Blocked Words Under the Naming Policy Naming Conventions Best Practices Setting Up Microsoft Teams with Automatic Team Expiration How to Set Up Automatic Team Expiration Creating and Managing an Office 365 Group Expiration Policy That Applies to Associated Content Best Practices on Teams Auto Expiration How Group Expiration Works with the Retention Policy How Group Owners Receive Expiration Notifications Microsoft Teams Template and Their Usages Create Microsoft Teams Templates Step 1: Creating a Teams Template Step 2: Creating a Team from a Template Best Practices of Using Teams Templates Data Governance and Retention Policy Retention Policies for Teams Creating and Managing Retention Policies Managing Retention Policies Creating a Teams Retention Policy Best Practices of Teams Retention Policies Data Loss Prevention Policies How Do Microsoft 365 Data Loss Prevention Policies Work in Microsoft Teams? DLP Licensing Requirements for Microsoft Teams Managing Information Protection Using Data Loss Prevention DLP Policies in Action Creating a DLP Policy for Microsoft Teams Compliance eDiscovery and Audit Logs eDiscovery Audit Logs Setup eDiscovery for Teams Creating and Managing eDiscovery for Teams Create eDiscovery Workflows for Teams Setting Up an Audit Log for Teams Best Practices for Setting Up eDiscovery and Audit Logs in Teams Effective License Management User Provisioning for Microsoft Teams Enabling a User Teams License Assigning a Meeting Policy to a User Account Using the Teams Admin Center Apps Management in Microsoft Teams Microsoft Teams Apps Life Cycle Teams Apps and Policy Management Teams Apps Permission Policies Managing the Custom App Setup Policies Assigning a Custom App Setup Policy to Users Integration with Other Services Monitoring and Reporting Tools Available for Teams Usage and Performance Compliance and Governance Policies for Teams Monitoring and Reporting Policies Managing Internal Risk Through Information Barrier in Teams Managing Internal Risk Through Information Barriers in Teams Information Barrier Policies Who Can Set Up Information Barriers Policies? Defining Information Barrier Policies Creating and Managing Office 365 Group Classification Enabling and Configuring Office 365 Groups Classifications Configuring Classifications from Outlook and the Teams Client Third-Party Tools for Microsoft Teams Governance and Life-Cycle Management The Complexity of Managing Large-Scale Deployments Third-Party Tools to Solve the Challenges Case Study: Bloguc Organization Background Challenges Faced by the Bloguc Organization How TeamsHUB by Cyclotron Solved the Problems Summary References Chapter 6: Migrating Skype for Business On-Premises to Microsoft Teams Online Getting Ready for Microsoft Teams Preparing for the Transition to Microsoft Teams Why Transition from Skype for Business to Microsoft Teams? Benefits for Administrators and End Users IT Preparations Before User Migration Interpreting the Migration Roadmap and Coexistence Strategies Navigating the Technical Jargon Beyond Technology: The Human Element of Migration Comparing Skype for Business and Microsoft Teams Structured Planning for Seamless Migration Planning and Implementing a Successful Upgrade from Skype for Business to Teams Skype for Business to Microsoft Teams Upgrade Mode Teams Upgrade Coexistence Modes Are Available as a Deployment Path Identifying the Appropriate Coexistence Mode for Users Understanding TeamsOnly Mode Coexistence Modes for On-Premises Deployments Exploring Island mode for Teams and Skype for Business Understanding Feature Overlap in Island mode Steps for Effective Transition Features Available in Island Mode Understanding Routing Parameters for All the Modes Routing-Call and Chat Considerations for Skype for Business On-Premises Organizations Configuring Coexistence (Migration) Mode User Migration from Skype for Business On-Premises with Enterprise Voice to Teams-Only Mode Assigning Phone Numbers in Teams Teams-Only Experience for End Users What Happens to Skype for Business During the Upgrade? Client Experiences Between Skype for Business and Teams Native Interoperability Experience for One-to-One Chat and Call Native Interoperability Experience for One-to-One Desktop Sharing Between Teams and the Skype for Business Client Interoperability Meeting Joins Experience Migration Tips and Tools Teams Meeting Migration Service Tool Tips for User Migration Decommissioning Skype for Business Managing Attributes After Decommissioning Method 1: Update User Attributes via Active Directory Modifying SIP Addresses or Phone Numbers Method 2: Remove Skype for Business Attributes from Active Directory On-Premises Users Summary References Chapter 7: Microsoft Teams Troubleshooting Approaches Basic Troubleshooting Approach Specific to Microsoft Teams Microsoft Teams Foundation Details for Troubleshooting Interdependent Services and Licenses Directory Services and Attribute Replication Admin Considerations Microsoft Teams Sign-in Issues How Teams Authentication Mechanisms Work The Role of Single Sign-On Hard-Coded Modern Authentication Troubleshooting Sign-i Issues Teams Sign-in Issues and Corresponding Error Codes Teams Service Issues Approaching Teams Issues Collecting Teams Client Logs Microsoft Teams Client-Side Troubleshooting Teams Client-Side Troubleshooting Microsoft Teams Meeting Expiration and Time Limits: What You Need to Know Microsoft Teams Meeting and Call Capacity: A Detailed Overview What Is the Maximum PowerPoint Presentation File Size Allowed in a Team Meeting? What Is the Maximum Audience Limit of Teams Live Events? What Is the Maximum Limit in Teams and Channels? Microsoft Teams Chat Limitations Teams Emailing a Channel Limitation What Is the Limitation for Teams Channel Names? Teams Client Connectivity Troubleshooting Troubleshooting Audio and Video Call Quality in Microsoft Teams Common Issues and Their Causes Solutions for Better Quality Teams Audio and Video Call Quality Issues and Dependency Network Device How Teams Audio and Video Calls Work Call Analytics Microsoft Call Quality Dashboard Teams Phone System Call Troubleshooting Customizing Call Features in Teams Client Phone Dial Pad Is Missing in Teams Troubleshooting Call Failures with Call Analytics Unable to Connect to Voicemail in Teams Restoring a Deleted Channel Available Tools for Effective Troubleshooting Verifying the Teams Service’s Health Using the Health Tool Checking Teams Service Health Microsoft Teams Network Assessment Tool Types of Test Using the Network Assessment Tool Network Planner Office Connectivity Tool Network Optimization Methods SIP Tester Troubleshooting IM and Presence Troubleshooting Chat Issues in Microsoft Teams Missing Chat Icon in Navigation Rail Meeting Chat Access Issues Summary Chapter 8: Teams Reporting and Monitoring Microsoft Teams Analytics and Reporting Microsoft Teams Usage Activity Understanding Microsoft Teams User Activity Reports in Simple Terms Setting Up the Power BI Connector for Microsoft Teams’ Call Quality Dashboard: A Simple Guide Microsoft Teams App Usage Report Microsoft Teams Device Usage Report Microsoft Teams PSTN Blocked Users Report Microsoft Teams PSTN Minute Pools Report Microsoft Teams PSTN and SMS Usage Report Direct Routing PSTN Usage Report Phone Number Obfuscation Based on Location Shared Correlation ID Details Data Retention Policies Exporting Call Data Audio Conferencing Dial-Out Usage Report Microsoft Teams Live Event Usage Report Microsoft Teams Webinar Usage Report Microsoft Teams Information Protection License Report Microsoft Teams SMS Notifications Usage Report Custom Power BI Reports Custom Power BI Reports: Leveraging Power BI for CQD Analysis in Microsoft Teams Installing and Setting Up Microsoft Call Quality Connector for Power BI Creating a Focused Report Using Drill-Through in Power BI for Microsoft Teams Utilizing the CQD PSTN Direct Routing Report in Microsoft Teams Teams Call Analytics Configuring Call Analytics for Microsoft Teams How to Use Call Analytics to Troubleshoot Poor Microsoft Teams Call Quality Troubleshooting Steps Call Quality Dashboard Getting Started Uploading Data File Requirements Teams CQD Data and Report Call Quality Troubleshooting Using the CQD Monitoring Categories and Best Practices Common Issues and Remediations Leveraging CQD Templates for Efficient Assessment Why Use Streams Over Calls? Setting Up Targets User Experience Metrics Device and Client Preparedness Ongoing Improvements Summary Chapter 9: Microsoft Teams for Education: Setup, Usage, and Management Microsoft Teams for Education Overview Microsoft Teams: The All-in-One Hub for Everyone in Education Teaching and Learning Faculty and Staff Coordination Professional Development Student Community Building Research/Apprenticeships How Microsoft Teams Helps Teachers and Schools How Do I Get Microsoft Teams? Microsoft Teams Functionality and Features For Education Configure Microsoft Teams for Education Creating a Microsoft Teams Account for Education Step 1: Verify Eligibility Step 2: Create a Microsoft 365 Education Account Step 3: Verify the Domain Step 4: Create Users and Assign Licenses Step 5: Enable Teams for the Institution Step 6: Set Up Policies and Permissions Teams for Education Policy Wizard: Ensuring a Safe and Productive Learning Environment Why Policy Control Is Essential Focused Learning: Student vs. Educator Policies Running the Wizard One-Time Setup Automatic Updates Getting Started: Steps to Run the Wizard Supervised Chats in Microsoft Teams: Balancing Safety and Personalized Learning How Supervised Chat Works Setting Up Supervised Chat Chat Permission Roles Enabling Supervised Chat Ongoing Maintenance Teams Control for Educators and School IT for Student Safety How to Manage Your Team and Set Rules in Microsoft Teams for Educators Setting Up Parent Connection in Microsoft Teams for Education Data Synchronization Parent and Guardian Access Limitations Best Practices for Sharing Student Information Blocking a Parent or Guardian Configuring External Access via PowerShell Enabling the Parents App Setting Preferred Contact Method Create and Manage Classes for Educators and Students Creating a New Team Lettings Others Join Your Team Creating and Managing a Class Teacher and Student Roles/Activities Student Role Teacher Role Microsoft Teams for Education: Usage and Management Meeting Overview Creating Meetings in Microsoft Teams? Teams Meeting View Options Customize Learning Experiences with Breakout Rooms in Teams Streamlining Large-Scale Online Events with Class Teams Assignments and Grading Assignments in Microsoft Teams for Education Guardian Weekly Digest MakeCode Integration Turnitin Integration Data Management Diagnostic Tools Collaborative Learning Deep Dive into Collaborative Learning with Teams for Education Working on Assignments or Projects Together Real-Time Discussions Through Chat or Video Meetings File Sharing and Collaborative Document Editing Class Notebook What Is a Class Notebook? Features of a Class Notebook Organized Layout for Multiple Content Types Interactive Learning Space Real-Time Feedback and Grading Enhance Team Learning with Notebooks in Microsoft Teams Track Assignments with Insights Microsoft Teams for Education Management IT Management in Microsoft Teams for Education User Account Management Access Permissions and Security Settings Integration with Learning Management Systems or Student Information Systems Compliance and Data Management Software Updates and Patch Management Security and Compliance Regulatory Compliance: GDPR and FERPA Granular Control Over Features Security Measures for Data and Communication Monitoring and Reporting Analytics and Reporting Analytics and Reporting in Microsoft Teams for Education Monitoring Students’ Activity, Usage, and Engagement Assessing Student Progress Identifying Areas for Improvement Personalized Learning Experiences Simplify Your Data with Power BI and Teams Sharing and Working Together on Files in Teams Hybrid Teaching and Learning Using Microsoft Teams: The Future of Education Seamless Integration Collaborative Learning Spaces Assignments and Grading Breakout Rooms for Group Work Analytics and Reporting Accessibility and Inclusion Best Practices for Utilizing Microsoft Teams: A Guide for Students and Educators Summary References Chapter 10: Take Your Microsoft Teams Learning to the Next Level and Get Certified Introduction to the Exam Strategies and Preparing Planning and Preparing for the Managing Microsoft Teams Exam Focus on Practical Skills: Hands-on Experience How to Leverage Official Study Materials Why Third-Party Tools and Training Can Be Beneficial How to Utilize Third-Party Tools and Training How to Gain Hands-On Experience Plan Configure and Manage a Teams Environment (45–50%) Upgrade from Skype for Business to Microsoft Teams Plan and Configure Network Settings for Microsoft Teams Plan and Configure Network Settings for Teams Implement Governance and Life-Cycle Management for Microsoft Teams Configure and Manage External Collaboration Configure and Manage Guest Access Manage Security and Compliance Manage Security and Compliance Settings for Teams Deploy and Manage Microsoft Teams Endpoints Manage Teams Clients and Devices Monitoring and Analyzing Microsoft Teams Service Usage Measuring Adoption and Feature Usage Manage Teams, Channels, Chats, and Apps (20–25% of the Exam) Create and Manage Teams Manage Channels and Chats Manage Apps for Teams Manage Teams Meeting and Calling Manage Meetings and Events Manage Phone Numbers and Services for Teams Phone Manage Voice Settings and Policies for Users Monitor, Report On, and Troubleshoot Teams (10–15%) Monitor and Report on Teams Troubleshoot Audio, Video, and Client Issues Manage Chat and Collaboration Features in Microsoft Teams Manage Meeting Experiences Manage Phone Numbers in Teams Manage Phone System in Teams Managing Teams and Implementing App Policies Recommended Study Resources for Exam Preparation Summary References Index This book provides solutions, best practices, tips, and workarounds to plan, design, customize, implement, and manage Microsoft Teams in any environment. This revised edition has been updated to reflect all the latest techniques and products, including migration from Skype for Business On-Prem to Microsoft Teams, along with Teams for Education, which includes a range of features and tools that enable teachers and students to collaborate, communicate, and learn in a virtual environment. The book begins with an overview of Microsoft Teams, including its architecture, teams/channels, audio/video meetings, and the phone system. The authors then take you deeper into deployment and management of teams, clients, guests and external access, and live events, followed by a walk-through of network assessment and bandwidth planning for Teams. Here, you will learn about deployment of quality of service and how to configure your phone systems using direct routing and calling plans. Moving forward, you will learn Microsoft Teams administration and policy management along with the migration process of Skype from Business On-Prem to Microsoft Teams. To wrap things up, the authors demonstrate some troubleshooting techniques for call quality issues in Teams, and walk you through various features of Teams for Education and how to utilize them. By the time you turn the last page of Understanding Microsoft Teams Administration , you'll be fully equipped to configure, customize, and control Teams with confidence. Don't just adapt to the future of collaboration—lead it. What You Will Learn Kickstart your journey: Get acquainted with the Teams architecture, from teams and channels to audio/video conferencing and beyond Master the mechanics: Dive deep into deployment, including crucial aspects like guest access, such as events, and network assessment Elevate call quality: Learn the nuts and bolts of Quality of Service (QoS) and phone systems, including direct routing and calling plans Admin like a pro: Gain insights into robust policy management, and understand how to navigate the Teams admin portal with finesse Get a grip on network assessment and bandwidth planning tailored specifically for Teams Unlock secrets of quality of service, direct routing, and customized calling plans Migration simplified: Seamlessly shift from Skype for Business On-Prem to Teams without missing a beat Edu-tech unveiled: Explore Teams for Education and how its myriad features can enrich virtual learning experiences for teachers and students alike What's new: A dedicated chapter exclusively covering Microsoft Teams for Education, focusing on empowering both educators and students Who This Book Is For Administrators and technical consultants focused on Microsoft Teams. This book serves as an invaluable resource for those looking to optimize team collaboration and communication within their organizations.