Trust and Betrayal in the Workplace : Building Effective Relationships in Your Organization

In today's competitive global economy, organizations sometimes must make difficult, even distressing changes. For them to be successful, trust is vital. After all, business is conducted via relationships, and trust is the foundation to effective relationships. This book is about trust; the power when it exists, the problems when it doesn't, the pain when it is betrayed, and how to restore it. Drawing on years of research and experience with organizations worldwide, the authors provide a simple yet comprehensive approach to trust that shows how to discuss it constructively, identifies behaviors that build or break trust, and describes steps to rebuild trust and sustain it even through periods of change. This revised, expanded edition features new examples and practical tips, tools, quizzes, and exercises to help readers create work environments where trust grows so that people feel good about what they do, relationships are energized, and productivity and profits accelerate. More than ever, there is a need for trust in the workplace. After all, business is conducted via relationships, and trust is the foundation to effective relationships. Yet, trust means different things to different people and this is a big part of the problem. Collectively drawing on thirty years of research and experience with organizations around the world, Dennis and Michelle Reina put people on the same page. The Reinas provide a simple and comprehensive approach that works! Their approach outlines a common language to discuss trust constructively, identifies specific behaviors that build and break trust, and it describes steps for rebuilding trust and sustaining it over time, even during periods of change. Trust takes time to develop; it is easy to lose and hard to regain. It is a fragile yet indispensable element in any relationship. Betrayal, or the loss of trust, is the focus of countless fiscal scandals, all of which ultimately resulted from a lapse in trust. However, it is not just these major lapses of integrity that break trust. Trust is broken in subtle ways every day in every workplace. As a result, countless numbers of people in the workplace today are in pain, and many organizations are hurting. After years of constant change--downsizing, restructuring, or of mergers and acquisition--trust among people in organization is at an all-time low. We have all felt the pain of a breach of trust or even a betrayal during the course of our working careers. Unmet expectations, disappointments, broken trust, and betrayals aren't restricted to big events like restructurings and downsizings. They crop up every day on the job. The Reina's show us the shape and form betrayal takes, its impact on relationships and performance, and most importantly what we can do to rebuild trust. Trust & Betrayal in the Workplace helps us see the natural role trust and betrayal plays in our lives, how we can rebuild trust and transform workplace relationships. It provides new examples, highly practical tips, tools, and exercises to help readers create work environments where trust grows, where people feel good about what they do, where relationships are energized, and productivity and profits accelerate. From the publisher. Trust is a non-negotiable for high performing relationships and organizations. Yet trust is fragile, and ninety percent of the behaviors that break it are subtle, fleeting, and unintentional. Drs. Dennis and Michelle Reina have rewritten this third edition of their best-selling, award-winning book Trust and Betrayal in the Workplace to empower everyone at every level of responsibility -- not just leaders -- to build and sustain trust in their workplaces. Updated and completely rewritten with new case studies, tools, tips, and reflections, this third edition is the culmination of the authors' more than 20 years of rigorous research and "in the trenches" trust building experience with hundreds of organizations and thousands of people around the world. As pioneers in the field of trust, Dennis and Michelle tell the truth about what it takes to build sustainable trust in the workplace -- trust that withstands the tests of time, geography, and an increasingly volatile and competitive marketplace. In this third edition, the authors provide the most detailed blueprint available for building highly effective, trust-based connections and organizations. Drs. Dennis and Michelle Reina have devoted their careers to trust because they believe that people don't just want and need trustworthy relationships -- they have a fundamental right to them. In this rewritten third edition of Trust and Betrayal in the Workplace, the authors reveal their practical, proven approaches to accessing this right to trust -- one thought, intention, and behavior at a time Trust is a key differentiator for high-performing organizations. It makes bold initiatives possible, difficult transitions easier, and everyday workflow more effective. Yet trust can be hard to build and sustain because most people aren't aware of the subtle and unintentional ways they test and break trust in their workplace relationships every day. In this updated edition of their award-winning book, Dennis and Michelle Reina show how anyone at any level-not just those at the top-can take action and change his or her behavior to create, build, and sustain trust in the workplace. Drawing on ove In competitive global economy, organisations sometimes must make difficult or even painful changes. This title is about trust - the power when it exists, the problems when it doesn't, the pain when it is betrayed and what you can do to restore it. It provides an approach to trust that outlines a common language to discuss trust constructively Describes the various ways in which trust in the workplace can enhance productivity and increases an employee's willingness to take risks, share information, and learn from mistakes, arguing that, without trust, modern organizations will be unable to take the risks necessary to succeed in the rapidly changing global economy. Reprint.