Transforming the Patient Experience : A New Paradigm for Hospital and Physician Leadership

This book provides an organizational model of the common ground needed to improve patient care and adapt to today’s healthcare environment. The relationship between a hospital CEO and a general surgeon and how they aligned, motivated and partnered with physicians to change the culture of a hospital and implement patient oriented systems is the essential element of this text. Sustainable transformation processes will also be presented for the various roles and contributions of the healthcare team. Written from a team perspective, __Transforming the Patient Experience__ is a practical guide for healthcare team members and leaders to follow. Preface 6 Acknowledgements 8 Contents 10 About the Author 12 Chapter 1: Change Is Inevitable 14 Chapter 2: The Power of Common Ground 16 The CEO and the Surgeon 16 Chapter 3: Relentless Pursuit of “0” Harm 19 The Relentless Pursuit of “0” 19 Robust Process Improvement 20 Chapter 4: The Patient Experience 21 Pain Protocol 22 CVMC Adult Services 22 Acute Pain Management Orders (Outside of E.D.) 22 Pain Bridge Protocol 24 Bridging Pain Management Pharmacy Protocol 24 Chronic Pain Management Is a Palliative Care Journey 25 Thank You to Our Patients 26 Chapter 5: Physician Champions 28 Accountability 28 Physicians Must Lead 30 Physician Coaches 31 Physician Leadership Development 32 “Curry” Rounds 33 Chapter 6: Hospital Champions 51 Gold Star Partners 100th Milestone 53 Chapter 7: Lean Six Sigma: The Joint Commission 55 Frequently Asked Questions About RPI at CVHP 56 Robust Process Improvement Training: First Steps 63 Chapter 8: Process Excellence 64 Chapter 9: Summary 66 Index 67 This book provides an organizational model of the common ground needed to improve patient care and adapt to todayĺls healthcare environment.℗l The relationship between a hospital CEO and a general surgeon and how they aligned, motivated and partnered with physicians to change the culture of a hospital and implement patient oriented systems is the essential element of this text.℗l Sustainable transformation processes will also be presented for the various roles and contributions of the healthcare team.℗l Written from a team perspective, Transforming the Patient Experience is a practical guide for healthcare team members and leaders to follow.℗l℗l℗l℗l℗l℗l℗l ℗l℗l "This book provides an organizational model of the common ground needed to improve patient care and adapt to today's healthcare environment. The relationship between a hospital CEO and a general surgeon and how they aligned, motivated and partnered with physicians to change the culture of a hospital and implement patient oriented systems is the essential element of this text. Sustainable transformation processes will also be presented for the various roles and contributions of the healthcare team. Written from a team perspective, Transforming the Patient Experience is a practical guide for healthcare team members and leaders to follow"--Provided by publisher Front Matter....Pages i-xii Change Is Inevitable....Pages 1-2 The Power of Common Ground....Pages 3-5 Relentless Pursuit of “0” Harm....Pages 7-8 The Patient Experience....Pages 9-15 Physician Champions....Pages 17-39 Hospital Champions....Pages 41-44 Lean Six Sigma: The Joint Commission....Pages 45-53 Process Excellence....Pages 55-56 Summary....Pages 57-57 Back Matter....Pages 59-60