انتقال یادگیری به رفتار: استفاده از چهار سطح برای بهبود عملکرد

Since its creation in 1959, Donald Kirkpatrick's four-level model for evaluating training programs - reaction, learning, behavior, and results - has become the most widely used approach to training evaluation in the corporate, government, and academic worlds. However, trainers today are feeling increased pressure to prove whether instruction is worth its cost. And calculating and presenting results (Step 4) becomes tricky when, despite training, workers aren't fulfilling Step 3: applying what they've learned to their behavior. This book takes on this age-old challenge, first examining why learned concepts don't make it into practice, then offering solutions that will work in the real world. Coauthor James Kirkpatrick, a training practitioner, introduces five prerequisites that help an organization achieve ultimate training success. He includes practical examples (such as Toyota and Nextel) from his own work, plus 12 best-practice case studies. Contents......Page 6 Foreword......Page 8 Preface......Page 10 Part I: The Four Levels’ Biggest Challenge......Page 16 1. The Four Levels in the 21st Century......Page 18 2. The Challenge: Transferring Learning to Behavior......Page 25 Part II: Foundations for Success......Page 32 A Strategic Focus......Page 34 The Right Kind of Leadership......Page 43 An Effective Change Management System......Page 52 An Effective Measurement System......Page 59 5. Success at Levels 1 and 2......Page 71 Level 1: Reaction......Page 73 Level 2: Learning......Page 75 Part III: Solutions to the Challenge......Page 78 6. Support......Page 81 7. Accountability......Page 91 8. The Glue to Hold It All Together......Page 102 Supportive Management......Page 110 Part IV: Best Practices Case Studies......Page 116 Toyota Quality Financial Management......Page 119 Nextel Communications, Inc.......Page 124 Hewlett Packard......Page 130 Ingersoll-Rand, Von Duprin Divison......Page 138 Nicco Internet Ventures Limited......Page 144 ABN AMRO Bank......Page 151 Anthem Blue Cross and Blue Shield......Page 158 Indiana Institute of Technology......Page 166 Indiana Public Defender Council......Page 171 First Indiana Bank......Page 177 11. Taking Action......Page 181 A......Page 184 C......Page 185 E......Page 186 G......Page 187 L......Page 188 N......Page 190 Q......Page 191 S......Page 192 T......Page 193 W......Page 194 About the Authors......Page 196 In this indispensable companion to the classic book Evaluating Training Programs—The Four Levels, Don and Jim Kirkpatrick offer detailed guidance for putting any or all of the Four Levels into practice. In addition, they show how to decide what to evaluate, how to get managers to support the evaluation process, and how to use the Four Levels to construct a compelling chain of evidence demonstrating the contribution of training to the bottom line. The authors address the most difficult challenge in training - transferring what's been taught into actual behaviour. Case studies are included from top-performing companies such as Toyota, Nextel, First USA, and Anthem Blue Cross/Blue Shield In 1954, at the University of Wisconsin in Madison, I (Don) completed my PhD dissertation entitled "Evaluating a Human Relations Training Program for Supervisors." In this indispensable companion to the classic book Evaluating Training Programs