Toxic Nursing : Managing Bullying, Bad Attitudes, and Total Turmoil, 2013 AJN Award Recipient

The newbie : mistreatment of new nurses The know-it-all/criticism queen Gossip and trash talk Cliques, campaigns, and high-school drama Incivility Competition and credit Personal issues The murse Better than you Generations at work Minimizing the value of colleagues Politics and CYA Nurse managers as the problem Patients as victims On the battlefield : nurses under attack Toxic culture/environment. Nurse Managers and nurse administrators at all levels are frequently confronted by the need to manage employee issues arising from interpersonal relationships. These include: conflict (relational Aggression or covert bullying), cynicism (negative work attitudes), and calamity (drama and overt antagonism). As a much needed follow up to When Nurses Hurt Nurses (STTI, 2011), this book offers numerous concrete strategies for common employee challenges that nurse supervisors face.