The Visible Employee : Using Workplace Monitoring and Surveillance to Protect Information Assets--without Compromising Employee Privacy or Trust

for Business Owners, Managers, And It Staff Interested In Learning How To Effectively And Ethically Monitor And Influence Workplace Behavior, This Guide Is A Roadmap To Ensuring Security Without Risking Employee Privacy Or Trust. The Misuse Of Information Systems By Wired Workers—either Through Error Or By Intent—is Discussed In Detail, As Are Possible Results Such As Leaked Or Corrupted Data, Crippled Networks, Lost Productivity, Legal Problems, Or Public Embarrassment. This Analysis Of An Extensive Four-year Research Project Conducted By The Authors Covers Not Only A Range Of Security Solutions For At-risk Organizations But Also The Perceptions And Attitudes Of Employees Toward Workplace Surveillance. Contents......Page 8 Foreword......Page 12 Acknowledgments......Page 14 Preface......Page 16 CHAPTER 1: An Introduction to Information Protection and Employee Behavior......Page 18 A Note About Terminology......Page 26 CHAPTER 2: How Employees Affect Information Security......Page 28 An Information Security Overview......Page 29 Security Implications of Employee Information Technology Usage......Page 39 Summary: Employees—Both a Vulnerability and a Resource......Page 54 Security Technology Overview......Page 56 Protection Technologies for Use on the Inside......Page 63 Summary: Two Pitfalls of Employee Monitoring......Page 78 CHAPTER 4: Employee Monitoring, Surveillance, and Privacy......Page 80 Laws Affecting Security and Privacy......Page 81 Analyzing Privacy at Work......Page 85 Privacy as Control over Personal Information......Page 88 Privacy and Trust......Page 91 Privacy and Fairness......Page 93 The Zone of Acceptance......Page 96 Information Privacy in the Workplace: Three Factors and the Zone......Page 97 CHAPTER 5: Managerial Perspectives......Page 100 Managers' Attitudes Toward Information Technology......Page 102 Managers' Beliefs About Information Security......Page 112 Managerial Perspectives on Employee Monitoring......Page 128 Statistical Studies of Managers and Security......Page 134 CHAPTER 6: Information Technology Professionals' Perspectives......Page 142 Influencing User Behavior......Page 151 Security Policies......Page 154 Communication......Page 157 Training......Page 162 Monitoring......Page 165 Leader Priorities......Page 170 Survey of Information Technology Professionals......Page 174 Information Technology Professionals' Perspectives on Security and Privacy......Page 177 CHAPTER 7: Employee Perspectives on Information Security and Privacy......Page 180 Background: Employee Beliefs About Information Technology and Security......Page 184 Vulnerabilities: Users' Perceptions of Barriers to Positive Security Practices......Page 207 User Perspectives on Training, Policy, and Monitoring......Page 216 Employee Perspectives on Workplace Monitoring......Page 224 Overall Recap of Interview Data......Page 233 A Survey of Employee Beliefs and Information Security......Page 234 CHAPTER 8: Overall Analysis and Interpretation......Page 244 Priorities for Information Security......Page 245 Computer-Related Behavior of Employees/Users......Page 248 Communication Among Different Groups in the Organization......Page 250 Policies, Training, and Behavioral Influences......Page 252 Electronic Monitoring and Surveillance Rights......Page 257 Organizational Cycles of Monitoring and Security......Page 259 Complex Security Risks in Organizations......Page 267 CHAPTER 9: Recommendations for Managers, Employees, and Information Security Professionals......Page 270 The Main Message: Transparent Security Governance......Page 271 Resistance to Organizational Change......Page 282 Promoting Insider Integrity......Page 289 References......Page 292 Appendix A: Recommended Reading......Page 314 Appendix B: Discussion Questions......Page 322 Appendix C: Employee Security-Related Behavior List......Page 330 Appendix D: Leadership Interview Protocol......Page 334 Appendix E: Information Security Professional Interview Protocol......Page 338 Appendix F: Employee Interview Protocol......Page 342 Appendix G: Straightforward Acceptable Use Policy......Page 346 Appendix H: Straightforward Password Policy......Page 350 About the Authors......Page 354 A......Page 356 C......Page 357 D......Page 358 E......Page 359 G......Page 360 I......Page 361 M......Page 363 N......Page 364 P......Page 365 R......Page 367 S......Page 368 U......Page 369 Z......Page 370 Here is a highly readable guide to strategies and projects that have helped more than 100 public libraries gain community support and funding during challenging times. Marylaine Block integrates survey responses from innovative library directors with her research, analysis, and extended interviews to showcase hundreds of winning programs and services. The result is a rich source of ideas and encouragement for those who want their libraries to thrive, not merely survive. Strategies explored in the book include youth services; the library as place; partnerships; marketing; stressing the economic value; Library 2.0; outreach; and helping the community achieve its aspirations. Projects are described in practitioners'own words, with additional examples drawn from libraries'long-range plans, annual reports, programs, and Web sites, as well as from news stories and the library literature.