The Virgin Suicides

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. For courses in operations and supply chain management. An integrated approach to operations and supply chain management Introduction to Operations and Supply Chain Management is an integrated, comprehensive introduction to both operations and supply chain management (SCM). The text remains engaging and brief while integrating all of the major concepts of both subjects in one cohesive source. The 5th Edition contains updated content and thorough coverage of analytical tools and techniques that students will apply to their careers in operations and SCM. It explores these topics in an interesting and relatable manner, providing students with real-world examples and easy-to-understand material. Also available with MyLab Operations Management By combining trusted authors'content with digital tools and a flexible platform, MyLab personalizes the learning experience and improves results for each student. Note: You are purchasing a standalone product; MyLab Operations Management does not come packaged with this content. Students, if interested in purchasing this title with MyLab, ask your instructor to confirm the correct package ISBN and Course ID. Instructors, contact your Pearson representative for more information. If you would like to purchase both the physical text and MyLab Operations Management, search for: 0134833511 / 9780134833514 Introduction to Operations and Supply Chain Management Plus MyLab Operations Management with Pearson eText -- Access Card Package, 5/e Package consists of: 0134740602 / 9780134740607 Introduction to Operations and Supply Chain Management 0134742176 / 9780134742175 MyLab Operations Management with Pearson eText -- Access Card -- for Introduction to Operations and Supply Chain Management Cover......Page 1 Title Page......Page 2 Copyright Page......Page 3 About the Authors......Page 5 Brief Contents......Page 6 Contents......Page 7 Preface......Page 12 Acknowledgments......Page 19 1. Introduction to Operations and Supply Chain Management......Page 22 Introduction......Page 23 1.1. Why Study Operations and Supply Chain Management?......Page 24 Operations Management......Page 25 Supply Chain Management......Page 27 1.2. Important Trends......Page 30 People......Page 31 1.3. Operations and Supply Chain Management and You......Page 32 Professional Organizations......Page 33 Cross-Functional and Interorganizational Linkages......Page 34 Critical Thinking......Page 35 1.5. Purpose and Organization of This Book......Page 36 Problems......Page 38 Case Study......Page 39 References......Page 40 2. Operations and Supply Chain Strategies......Page 41 2.2. Strategy......Page 43 2.3. Operations and Supply Chain Strategies......Page 46 Customer Value......Page 47 Four Performance Dimensions......Page 48 Order Winners and Order Qualifiers......Page 50 Stages of Alignment with the Business Strategy......Page 51 Core Competencies in Operations and Supply Chains......Page 53 Chapter Summary......Page 54 Solved Problem......Page 55 Problems......Page 57 Case Study......Page 59 References......Page 60 3. Process Choice and Layout Decisions in Manufacturing and Services......Page 61 Introduction......Page 62 3.1. Manufacturing Processes......Page 63 Production Lines and Continuous Flow Manufacturing......Page 64 Job Shops......Page 65 Hybrid Manufacturing Processes......Page 66 3D Printing......Page 67 The Product-Process Matrix......Page 68 The Customization Point......Page 69 3.3. Service Processes......Page 72 Service Customization......Page 73 Customer Contact......Page 74 Service Positioning......Page 77 Services within the Supply Chain......Page 78 3.4. Layout Decision Models......Page 79 Line Balancing......Page 80 Assigning DePartment Locations in Functional Layouts......Page 83 Key Formulas......Page 87 Solved Problem......Page 88 Discussion Questions......Page 90 Problems......Page 91 Case Study......Page 93 References......Page 94 4. Business Processes......Page 95 Introduction......Page 96 Improving Business Processes......Page 97 Process Maps......Page 100 Swim Lane Process Maps......Page 103 Productivity......Page 105 Efficiency......Page 107 Cycle Time......Page 108 Benchmarking......Page 109 The Six Sigma Methodology......Page 110 Continuous Improvement Tools......Page 112 How Standardized Should Processes Be?......Page 119 The SCOR Model......Page 120 Key Formulas......Page 122 Solved Problem......Page 123 Problems......Page 125 Case Study......Page 127 References......Page 128 5. Managing Quality......Page 129 5.1. Quality Defined......Page 131 5.2. Total Cost of Quality......Page 134 5.3. Total Quality Management......Page 135 Process Capability......Page 138 Six Sigma Quality......Page 141 Control Charts......Page 142 Acceptance Sampling......Page 148 Taguchi’s Quality Loss Function......Page 150 ISO 9000 Family......Page 151 Key Formulas......Page 152 Key Terms......Page 154 Solved Problem......Page 155 Discussion Questions......Page 156 Problems......Page 157 Case Study......Page 161 References......Page 162 6. Managing Capacity......Page 163 Introduction......Page 164 Measures of Capacity......Page 165 6.2. Three Common Capacity Strategies......Page 166 Cost......Page 167 Expected Value......Page 170 Decision Trees......Page 171 Break-Even Analysis......Page 173 Learning Curves......Page 174 Other Considerations......Page 177 The Theory of Constraints......Page 178 Waiting Line Theory......Page 181 Little’s Law......Page 185 Key Formulas......Page 187 Using Excel in Capacity Management......Page 189 Solved Problem......Page 190 Problems......Page 191 References......Page 195 6S. Advanced Waiting Line Theory and Simulation Modeling......Page 196 6S.1. Alternative Waiting Lines......Page 197 Waiting Line Formulas for Three Different Environments......Page 198 6S.2. Simulation Modeling......Page 202 Monte Carlo Simulation......Page 203 Building and Evaluating Simulation Models with SimQuick......Page 205 Supplement Summary......Page 208 References......Page 209 7. Supply Management......Page 210 Introduction......Page 211 Global Sourcing......Page 212 Financial Impact......Page 213 Performance Impact......Page 215 Step 1: Assess Opportunities......Page 216 Step 2: Profile Internally and Externally......Page 218 Step 3: Develop the Sourcing Strategy......Page 221 Step 4: Screen Suppliers and Create Selection Criteria......Page 228 Step 5: Conduct Supplier Selection......Page 229 Step 6: Negotiate and Implement Agreements......Page 231 Receipt and Inspection......Page 233 Sustainable Supply......Page 234 Supply Chain Disruptions......Page 235 Key Terms......Page 236 Solved Problem......Page 237 Problems......Page 238 Case Study......Page 240 References......Page 241 8. Logistics......Page 242 8.1. Why Logistics Is Critical......Page 244 Transportation......Page 246 Selecting a Transportation Mode......Page 247 Multimodal Solutions......Page 248 Warehousing......Page 249 Logistics Information Systems......Page 252 Material Handling and Packaging......Page 254 8.3. Logistics Strategy......Page 255 Owning versus Outsourcing......Page 256 Measuring Logistics Performance......Page 257 Landed Costs......Page 258 Reverse Logistics Systems......Page 259 Weighted Center of Gravity Method......Page 260 The Assignment Problem......Page 262 Chapter Summary......Page 267 Key Terms......Page 268 Solved Problem......Page 269 Discussion Questions......Page 270 Problems......Page 271 Case Study......Page 273 References......Page 274 9. Forecasting......Page 275 Introduction......Page 276 Price Forecasts......Page 277 9.2. Laws of Forecasting......Page 278 9.3. Selecting a Forecasting Method......Page 279 9.4. Qualitative Forecasting Methods......Page 280 9.5. Time Series Forecasting Models......Page 281 Last Period......Page 282 Moving Average......Page 283 Exponential Smoothing......Page 285 Adjusted Exponential Smoothing......Page 288 Linear Regression......Page 289 Seasonal Adjustments......Page 293 Linear Regression......Page 297 Multiple Regression......Page 299 9.7. Measures of Forecast Accuracy......Page 302 9.9. Collaborative Planning, Forecasting, and Replenishment (CPFR)......Page 304 Key Formulas......Page 309 Solved Problem......Page 311 Problems......Page 314 Case Study......Page 318 References......Page 319 10. Sales and Operations Planning (Aggregate Planning)......Page 320 10.1. S&OP in the Planning Cycle......Page 321 10.2. Major Approaches to S&OP......Page 323 Top-Down Planning......Page 324 Level, Chase, and Mixed Production Plans......Page 326 Bottom-Up Planning......Page 330 Cash Flow Analysis......Page 332 Choosing between Alternative Plans......Page 334 Rolling Planning Horizons......Page 335 Implementing S&OP in an Organization......Page 336 Making Sales Match Capacity......Page 337 Making Capacity Match Sales......Page 339 10.6. Applying Optimization Modeling to S&OP......Page 340 Solved Problem......Page 344 Problems......Page 346 Case Study......Page 350 References......Page 351 11. Managing Inventory throughout the Supply Chain......Page 352 Introduction......Page 354 Inventory Types......Page 355 Inventory Drivers......Page 357 11.2. Periodic Review Systems......Page 359 Restocking Levels......Page 360 11.3. Continuous Review Systems......Page 361 The Economic Order Quantity (EOQ)......Page 362 Reorder Points and Safety Stock......Page 364 Quantity Discounts......Page 367 Target Service Level......Page 369 Target Stocking Point......Page 371 The Bullwhip Effect......Page 373 Inventory Positioning......Page 374 Transportation, Packaging, and Material Handling Considerations......Page 375 Key Formulas......Page 376 Using Excel in Inventory Management......Page 377 Solved Problem......Page 378 Problems......Page 379 Case Study......Page 383 References......Page 384 12. Managing Production across the Supply Chain......Page 385 Introduction......Page 386 12.1. Master Scheduling......Page 387 The Master Schedule Record......Page 388 Using the Master Schedule......Page 393 12.2. Material Requirements Planning......Page 394 The MRP Record......Page 396 Special Considerations in MRP......Page 401 Job Sequencing......Page 403 Monitoring and Tracking Technologies......Page 404 Distribution Requirements Planning......Page 405 Chapter Summary......Page 408 Key Terms......Page 410 Discussion Questions......Page 411 Problems......Page 412 References......Page 419 12S. Supply Chain Information Systems......Page 420 Introduction......Page 421 Differences across Organizational Levels......Page 422 12S.2. Supply Chain Information Systems......Page 423 Cloud Computing......Page 426 Supplement Summary......Page 427 References......Page 428 13. JIT/Lean Production......Page 429 Introduction......Page 431 13.1. The Lean Perspective on Waste......Page 432 13.2. The Lean Perspective on Inventory......Page 433 13.3. Recent Developments in Lean Thinking......Page 434 13.4. Kanban Systems......Page 435 Controlling Inventory Levels Using Kanbans......Page 440 Synchronizing the Supply Chain Using Kanbans......Page 442 Using MRP and Kanban Together......Page 443 Key Formula......Page 444 Solved Problem......Page 445 Problems......Page 446 Case Study......Page 447 References......Page 449 14. Managing Projects......Page 450 Introduction......Page 451 14.1. The Growing Importance of Project Management......Page 452 Project Definition Phase......Page 453 Postcompletion Phase......Page 454 Gantt Charts......Page 455 Constructing a Network Diagram......Page 457 Crashing a Project......Page 461 14.4. Project Management Software......Page 463 Key Formulas......Page 466 Solved Problem......Page 467 Discussion Questions......Page 468 Problems......Page 469 References......Page 471 15. Developing Products and Services......Page 472 Four Reasons for Developing New Products and Services......Page 474 15.1. Operations and Supply Chain Perspectives on Design......Page 475 Product Costs......Page 476 Match with Existing Capabilities......Page 477 A Model of the Development Process......Page 478 Sequential Development versus Concurrent Engineering......Page 480 Finance......Page 481 Purchasing......Page 482 DMADV (Define–Measure–Analyze–Design– Verify)......Page 483 Quality Function Deployment (QFD)......Page 484 The “Design for . . . ” Approaches......Page 485 Chapter Summary......Page 487 Case Study......Page 488 References......Page 489 Appendices......Page 490 Glossary......Page 496 Index......Page 508 Back Cover......Page 516 For courses in operations and supply chain management. This package includes MyLab. An integrated approach to operations and supply chain management Introduction to Operations and Supply Chain Management is an integrated, comprehensive introduction to both operations and supply chain management (SCM). The text remains engaging and brief while integrating all of the major concepts of both subjects in one cohesive source. The 5th Edition contains updated content and thorough coverage of analytical tools and techniques that students will apply to their careers in operations and SCM. It explores these topics in an interesting and relatable manner, providing students with real-world examples and easy-to-understand material. Reach every student by pairing this text with MyLab Operations Management MyLab (TM) is the teaching and learning platform that empowers you to reach every student. By combining trusted author content with digital tools and a flexible platform, MyLab personalizes the learning experience and improves results for each student. MyLab Operations Management should only be purchased when required by an instructor. Please be sure you have the correct ISBN and Course ID. Instructors, contact your Pearson representative for more information