The three pillars of public management : secrets of sustained success

Written especially for the public sector but applicable far beyond it, The Three Pillars of Public Management offers government managers insights that, for the first time, speak directly to their situation. Unlike other management books that promote fads and private-sector models or focus on politics, policy, and government-wide reforms, this book offers tangible suggestions to improve public service agencies or individual work sites. Proving that public service excellence is not an oxymoron but an achievable reality, The Three Pillars of Public Management provides a framework, based on the experiences of senior managers and a survey of top-performing public service organizations around the world, for building and sustaining effective public service organizations. The authors find that success in serving the public rests on three pillars: the aim, or mission, of the organization; the character of the people and the institution; and the tools available to achieve the aim. The Three Pillars of Public Management is an important resource for practitioners at all levels of the public service, from central agencies and top national departments to regional, state, or provincial governments and municipalities. With an easy-to-read style, inspiring examples, and a checklist of questions at the end of each chapter the book is a valuable tool for improving the public sector workplace and helping public servants make a difference. Based On The Experiences Of Senior Managers And A Survey Of Top-performing Public Service Organizations Around The World, The Three Pillars Of Public Management Is An Important Resource For Practitioners At All Levels Of The Public Service. With An Easy-to-read Style, Examples, And A Checklist Of Questions At The End Of Each Chapter, This Book Provides A Framework For Building And Sustaining Effective Public Service Organizations.--jacket. Learning From The Best -- Studying The Best -- Mission -- Leadership -- Accountability -- People -- Communication -- Trust -- Management Tools -- Teamwork -- Change Management -- Final Thoughts. Ole Ingstrup And Paul Crookall. Includes Bibliographical References And Index. Contents Acknowledgments 1 Learning from the Best 2 Studying the Best SECTION 1 AIM 3 Mission 4 Leadership 5 Accountability SECTION 2 CHARACTER 6 People 7 Communication 8 Trust SECTION 3 EXECUTION 9 Management Tools 10 Teamwork 11 Change Management 12 Final Thoughts Appendix A: Explorations Appendix B: Question Rankings Appendix C: Contributors to the Survey Appendix D: Research Method and Issues Notes Index A B C D E F G H J K L M N O P R S T U V W Y Z About the Authors "Based on the experiences of senior managers and a survey of top-performing public service organizations around the world, The Three Pillars of Public Management is an important resource for practitioners at all levels of the public service. With an easy-to-read style, examples, and a checklist of questions at the end of each chapter, this book provides a framework for building and sustaining effective public service organizations."--Résumé de l'éditeur