The Theory of Culture-Specific Total Quality Management : Quality Management in Chinese Regions

Carlos Noronha examines the influence of cultural values on total quality management (TQM). This volume is the first to show the influence that culture has on the success of TQM, and uses the case of Chinese companies operating in mainland China, Hong Kong and Taiwan to support the assertion that culture has a greater effect on TQM than has been previously acknowledged. This book will be compelling reading for students, researchers and professionals concerned with cultural diversity and alternative approaches to TQM. Front Matter....Pages i-xiv Introduction....Pages 1-12 Quality and TQM....Pages 13-39 Value, Culture, and Chinese Cultural Values....Pages 40-59 The Theory of Culture-specific TQM....Pages 60-75 Research Methodology....Pages 76-88 Data Analysis and Results....Pages 89-113 Case Studies....Pages 114-141 Summary and Conclusion....Pages 142-148 Back Matter....Pages 149-164 "This volume is the first to show the influence that culture has on the success of TQM, and uses the case of Chinese companies operating in mainland China, Hong Kong and Taiwan to support the assertion that culture has a greater effect on TQM than has been previously acknowledged."--BOOK JACKET This volume shows the influence that culture has on the success of Total Quality Management (TQM), and uses the case of Chinese companies operating in mainland China, Hong Kong and Taiwan to support the assertion that culture has a greater effect on TQM than has been previously acknowledged