The Silent Language of Leaders : How Body Language Can Help--or Hurt--How You Lead

A guide for using body language to lead more effectively Aspiring and seasoned leaders have been trained to manage their leadership communication in many important ways. And yet, all their efforts to communicate effectively can be derailed by even the smallest nonverbal gestures such as the way they sit in a business meeting, or stand at the podium at a speaking engagement. In The Silent Language of Leaders, Goman explains that personal space, physical gestures, posture, facial expressions, and eye contact communicate louder than words and, thus, can be used strategically to help leaders manage, motivate, lead global teams, and communicate clearly in the digital age.* Draws on compelling psychological and neuroscience research to show leaders how to adjust their body language for maximum effect.* Stands out as the only book to address specifically how leaders can use body language to increase their effectiveness* Goman, a respected management coach, is widely considered as the expert in body language issues in the workplace The Silent Language of Leaders will show readers how to take advantage of the most underused skills in the leadership toolkit-nonverbal skills-to improve their credibility and stay ahead of the curve "Aspiring and seasoned leaders have been trained to manage their leadership communication in many important ways: how they provide feedback and motivate employees, how they convey the strategy for their organization, how they interact with major clients or partners. And yet, all their efforts to communicate effectively can be derailed by even the smallest nonverbal gestures such as the way they sit in a business meeting or stand at the podium at a speaking engagement or the amount of eye contact they give in a one-on-one meeting. Despite an abundance of leadership development programs and books that focus on effective communication, there?s little understanding of how nonverbal communication affects?positively or negatively?a leader?s success. In The Silent Language of Leadership, Carol Kinsey Goman explains that personal space, physical gestures, posture, facial expressions, and eye contact communicate louder than words and, thus, can be used strategically to help leaders manage, motivate, lead global teams, and communicate clearly in the digital age. Drawing on compelling psychological and neuroscience research, she shows leaders how to adjust their body language for maximum effect and offers advice for global business leaders. Some of the advice includes: Avoid shallow breathing while giving a pep talk to employees. Research shows that a shallow breather can make an entire room feel anxious and thus lead listeners to not believe the speaker. When meeting with employees in your organization with whom you don?t interact often, give them an eyebrow flash?the rapid raising of the inside corners of the eyebrow. This signal is used mostly involuntarily, for example, when you run into someone you know on the street. But it is also a powerful way to subtly show recognition and interest in someone. At the next business dinner or face-to-face meeting, find a table that allows you to sit at right angles to each other. Research shows that people are more interactive when seated at right angles that when straight across from each other. Next time you?re leading a meeting, notice if any audience members cover or block their mouths, which usually indicates skepticism. If you see this gesture, stop talking and address their disbelief:?I know some of you have doubts about what I?ve just said,? or?You look skeptical. Can you tell me what your concerns are?? Profound changes are shaking up our lives and the kind of leaders the world seeks: sharp economic swings, increasing global competitiveness, new technologies, social and cultural shifts, and the reshaping of our organizations. As the pace of change continues to accelerate, leaders need every tool available?including nonverbal skills?to improve their credibility and stay ahead of the curve."-- Provided by publisher "Aspiring and seasoned leaders have been trained to manage their leadership communication in many important ways: how they provide feedback and motivate employees, how they convey the strategy for their organization, how they interact with major clients or partners. And yet, all their efforts to communicate effectively can be derailed by even the smallest nonverbal gestures such as the way they sit in a business meeting or stand at the podium at a speaking engagement or the amount of eye contact they give in a one-on-one meeting. Despite an abundance of leadership development programs and books that focus on effective communication, there?s little understanding of how nonverbal communication affects?positively or negatively?a leader?s success. In The Silent Language of Leadership, Carol Kinsey Goman explains that personal space, physical gestures, posture, facial expressions, and eye contact communicate louder than words and, thus, can be used strategically to help leaders manage, motivate, lead global teams, and communicate clearly in the digital age. Drawing on compelling psychological and neuroscience research, she shows leaders how to adjust their body language for maximum effect and offers advice for global business leaders. Some of the advice includes: Avoid shallow breathing while giving a pep talk to employees. Research shows that a shallow breather can make an entire room feel anxious and thus lead listeners to not believe the speaker. When meeting with employees in your organization with whom you don?t interact often, give them an eyebrow flash?the rapid raising of the inside corners of the eyebrow. This signal is used mostly involuntarily, for example, when you run into someone you know on the street. But it is also a powerful way to subtly show recognition and interest in someone. At the next business dinner or face-to-face meeting, find a table that allows you to sit at right angles to each other. Research shows that people are more interactive when seated at right angles that when straight across from each other. Next time you?re leading a meeting, notice if any audience members cover or block their mouths, which usually indicates skepticism. If you see this gesture, stop talking and address their disbelief: ?I know some of you have doubts about what I?ve just said,? or ?You look skeptical. Can you tell me what your concerns are?? Profound changes are shaking up our lives and the kind of leaders the world seeks: sharp economic swings, increasing global competitiveness, new technologies, social and cultural shifts, and the reshaping of our organizations. As the pace of change continues to accelerate, leaders need every tool available?including nonverbal skills?to improve their credibility and stay ahead of the curve."--

Praise for The Silent Language of Leaders

"Great coaching for global leaders of the future!"
—Marshall Goldsmith, New York Times best-selling author, MOJO and What Got You Here Won't Get You There

"Leadership is much more biological than we have realized. Carol Kinsey Goman has done a great job of outlining the biological impact that leaders have through their body language."
—David Rock, author, Your Brain at Work

"Goman offers invaluable insights and tips that espouse the true value of listening, not just with our ears, but with our eyes, helping us navigate and interpret the subtle body and facial cues that can mark the difference between success and failure. Don't talk, just click or walk into your nearest bookstore, and buy it now."
—Linda Kaplan, CEO, and Robin Koval, president, Kaplan Thaler Group, and authors of New York Times and Wall Street Journal bestseller, The Power of Nice

"The Silent Language of Leaders is destined to become a classic in the field of nonverbal communication and business."
—David Givens, Ph.D., director, Center for Nonverbal Studies, anthropologist, and author, Your Body at Work, Crime Signals, Love Signals, and The Nonverbal Dictionary

"Carol Kinsey Goman has written an important book based on real life experience—not just theory. This is a book that must be read by leaders and those who aspire to lead."
—Robert Dilenschneider, founder, The Dilenschneider Group and author, Power and Influence

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