The Secrets of Facilitation : The S.M.A.R.T. Guide to Getting Results With Groups

The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups. Author Michael Wilkinson has trained thousands of managers, mediators, analysts, and consultants around the world to apply the power of SMART (Structured Meeting And Relating Techniques) facilitation to achieve amazing results with teams and task forces. He shows how anyone can use these proven group techniques in conflict resolution, consulting, managing, presenting, teaching, planning, selling, and other professional as well as personal situations. "The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups. Author Michael Wilkinson has trained thousands of managers, analysts, and consultants around the world to apply the power of SMART (Structured Meeting And Relating Techniques) facilitation to achieve amazing results with teams and task forces. He shows how anyone can use these proven group techniques in managing, presenting, teaching, planning, selling, and other professional as well as personal situations."--Jacket. The Secrets of Facilitation provides experienced facilitators and non-facilitators alike with techniques and advice on how to work successfully with groups. This book addresses all the critical issues including: How do you get people excited and participating right from the beginning? What are the three reasons people disagree and how do consensus techniques address each reason? How do you ask great "starting" questions that generate a wealth of responses, every time? What are the specific follow-up questions to use to challenge or probe responses? And much more