The Role of e-Business during the Time of Grand Challenges: 19th Workshop on e-Business, WeB 2020, Virtual Event, December 12, 2020, Revised Selected ... Notes in Business Information Processing)

This book constitutes revised selected papers from the 19th Workshop on e-Business, WeB 2020, which took place virtually on December 12, 2020. The purpose of WeB is to provide a forum for researchers and practitioners to discuss findings, novel ideas, and lessons learned to address major challenges and map out the future directions for e-Business. The WeB 2020 theme was “The Role of e-Business during the Time of Grand Challenges.” The 12 papers included in this volume were carefully reviewed and selected from a total of 24 submissions. The contributions are organized in topical sections as follows: Cybersecurity and COVID-19 challenges; digital platforms; and managing human factors in e-business. Preface Organization Contents Cybersecurity and COVID-19 Challenges The Next Global Financial Crisis Could Be Caused by Efforts to Prevent the Cyberattack 1 Introduction and Motivation 2 Literature Review: Cybersecurity Within Digital Trade 3 Methodology 4 A Glance on the Increasing Scope of Impact 5 Framework for Studying Cybersecurity Impact on International Trade 6 Example from the Past: Smoot-Hawley Tariff 7 Conclusion References Tackling Cybersecurity Regulatory Challenges: A Proposed Research Framework 1 Introduction 2 Literature Review and Background 3 Proposed Research 4 Methodology 5 Intended Impact References Developing a Framework for Hotel IT Investment Decision-Making Amid COVID-19 1 Introduction 2 Literature Review 2.1 IT Budget 2.2 General Hotel Performance Indicators 2.3 Risk 3 Discussion and Future Direction References Examining the Effect of Experience on Managers’ Attitudes Towards Telework During COVID 1 Introduction 2 Literature Review 3 Method 4 Results and Discussion 5 Conclusion References Digital Platforms Decolonization of Digital Platforms: A Research Agenda for GREAT Domains 1 Introduction 1.1 Decolonization of Platform Research 1.2 Food Delivery Platforms 2 Digital Platforms in GREAT Domains 2.1 Platform Growth in GREAT Domains 2.2 Ratings Do not Drive Participation Decisions 2.3 Missing Voices on Digital Platforms in GREAT Domains 2.4 Variety and Authenticity in GREAT Nations 3 Decolonization of Digital Platforms in GREAT Economies 3.1 Decolonization of the Platform 3.2 Decolonization of Platform Research 4 Conclusion References The Mechanics of the Gig Economy: A System Dynamics Approach 1 Introduction 2 Prior Studies and Problem Characteristics 3 Solution Characteristics and Design Methodology 4 Design of the Gig Economy Model 5 Future Research 5.1 Model Development and Validation 5.2 Application to Real-World Cases 6 Conclusions References Digital Platforms and Infobesity: A Research Agenda 1 Introduction 2 Platforms and Infobesity 2.1 Food Delivery Platforms 2.2 Infobesity and Food Delivery Platforms 3 Old Findings Motivate New Questions 3.1 Supplier Participation on Digital Platforms 3.2 Missing Ratings and the GREAT Context 3.3 Impact of Variety on Restaurant Performance 4 New Questions on Infobesity 5 Implications for Platform Designers 6 Conclusion References Pins on the Map: Navigating the Ambiguous Landscape of Generativity in Digital Platform Ecosystems 1 Introduction 2 The Generative Evolution of Digital Platform Ecosystems 3 Method 4 Mapping the Ambiguous Landscape of Generativity 4.1 Towards Generativity: Where Do I Want to Go? 4.2 Measuring Generativity: Where Am I? 4.3 Managing Generativity: How Do I Get There? 5 Discussion 6 Conclusion References Managing Human Factors in e-Business Digital Inclusion of Farmers and Rural Hinterland: The Case of Digital India 1 Introduction 2 Literature Review 2.1 Digital Inclusion 2.2 The Context of Digital India 3 Research Methodology 4 Analysis of the Digital India Rural Initiatives 5 Results and Discussion Regarding the Implementation 6 Challenges to Digital Inclusion 7 The Way Forward References Dealing with the Challenge of Business Analyst Skills Mismatch in the Fourth Industrial Revolution 1 Introduction 2 Business Analysis 2.1 Historical Context 2.2 Current Context 3 Business Analysis Skills 3.1 Technical Skills 3.2 Business Skills 3.3 Analysis Skills and Techniques 3.4 Interpersonal Skills 3.5 Methodological Skills 3.6 Skills Weightings 4 Business Analysis Skills for the 4IR 5 Proposed Business Analysis Skills Mismatch Framework 5.1 Education 5.2 Lifelong Learning 5.3 Cross Functionality 5.4 BA Attitudes 6 Conclusion References The Impact of Role Coordination on Virtual Team Performance and Player Retention in Esports 1 Introduction 2 Data and Method 2.1 Data 2.2 Research Context 2.3 Measurement 2.4 Empirical Model 3 Results 4 Conclusion References An Analysis of Characteristics Affecting Trust Formation in Human Versus Machine Interactions from a Systematic Literature Review Perspective 1 Introduction 2 Theoretical Background of Trust 3 Research Methodology 4 Results and Discussion 5 Trustor Characteristics 6 Expected Contributions References Author Index