The Rise of Legal Services Outsourcing : Risk and Opportunity

"Here, Mary Lacity, Leslie Willcocks and Andrew Burgess present practices used by clients, providers and advisors to realize value from LSO. The book is based on data from 27 LSO providers, interviews with clients, consulting assignments and lessons learned from prior Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) research."--Bloomsbury Publishing Here, Mary Lacity, Leslie Willcocks and Andrew Burgess present practices used by clients, providers and advisors to realize value from LSO. The book is based on data from 27 LSO providers, interviews with clients, consulting assignments and lessons learned from prior Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) research. Based on the authors' deep understanding of the evolution of ITO and BPO, and their experiences of sourcing LSO, The Rise of Legal Services Outsourcing addresses the transformation of legal work, LSO strategy, provider selection and contractual governance, as well as predicting the trends that will come to shape the LSO market Cover -- Contents -- List of figures -- List of tables -- About the authors -- Professional credits -- Acknowledgements -- Preface -- 1. Overview of Legal Services Outsourcing -- 1.1. Introduction -- 1.2. Bellwether Deals and Test Cases -- 1.3. Value Proposition -- 1.4. LSO Challenges -- 1.5. LSO Learning Curve -- 1.6. Conclusion -- 2. The Provider Landscape -- 2.1. Introduction -- 2.2. Legal Service Towers -- 2.3. LSO Provider Pricing -- 2.4. LSO Revenues -- 2.5. LSO Provider Size: Headcount -- 2.6. LSO Staff Turnover -- 2.7. LSO Provider Geographic Reach -- 2.8. LSO Provider Team Composition -- 2.9. LSO Provider Competencies -- 2.10. Provider Capabilities Model -- 2.11. Conclusion -- 3. Client Perspectives: Recommended Practices -- 3.1. Introduction -- 3.2. Synopsis of the LSO Case Studies -- 3.3. LSO Strategy -- 3.4. LSO Provider Selection -- 3.5. Contractual Governance -- 3.6. Stakeholder Buy-in -- 3.7. Transition and Coordination of Work -- 3.8. Provider Turnover -- 3.9. Relational Governance -- 3.10. Location of LSO Staff -- 3.11. Conclusion -- 4. Navigating the LSO Journey -- 4.1. Introduction -- 4.2. Evolution of the Legal Sourcing Model -- 4.3. Legal Process Framework -- 4.4. An Evolutionary Approach: Alternative Journeys -- 4.5. The Legal Ecosystem -- 4.6. Conclusion -- 5. In Their Own Words -- 5.1. Introduction -- 5.2. Christian Sommer, Group Legal Director, Vodafone -- 5.3. Gawie Nienaber, Former Associate GC, CSC -- 5.4. Richard Tapp, Company Secretary and Director of Legal Services, Carillion -- 5.5. Mark Harris, CEO, Axiom -- 5.6. Liam Brown, Founder and Chairman, Elevate Services -- 5.7. David Holme, Managing Director, Exigent -- 5.8. Bob Gogel, CEO, Integreon -- 5.9. Dan Reed, CEO, UnitedLex -- 5.10. Alex Hamilton, Principal, radiant.law -- 5.11. Conclusion -- 6. LSO External Benchmarking: Towards High Performance Mary Lacity, Leslie Willcocks And Andrew Burgess Present Practices Used By Legal Process Outsourcing (lpo) Clients, Providers And Advisors To Realize Value From Lpo Services. The Book Is Based On Data From 27 Providers, Interviews With Clients And Lessons Learned From Prior Information Technology Outsourcing (ito) And Business Process Outsourcing (bpo) Research. Based On The Authors' Deep Understanding Of The Evolution Of Ito And Bpo, 'the Rise Of Legal Process Outsourcing' Addresses The Transformation Of Legal Work, Lpo Strategy, Provider Selection And Contractual Governance, As Well As Predicting The Trends That Will Come To Shape The Lpo Market. Overview Of Legal Services Outsourcing -- The Provider Landscape -- Client Perspectives : Recommended Practices -- Navigating The Lso Journey -- In Their Own Words -- Lso External Benchmarking : Towards High Performance -- Lso Market Predictions Mary Lacity, Leslie Willcocks, Andrew Burgess. Includes Bibliographical References And Index.