The Professionalization of Humanitarian Organizations: The Art of Balancing Multiple Stakeholder Interests at the ICRC (SpringerBriefs in Business)

This book offers deep insights into the functioning of humanitarian organizations (HOs) from a managerial perspective. Presenting an in-depth case study on the International Committee of the Red Cross (ICRC), it demonstrates how HOs can professionalize the management of their operations by adapting the institutional logic of private corporations and applying their tools and frameworks in the context of a non-profit-organization. The authors discuss the advantages of effective stakeholder and change management for HOs, as well as the tensions caused by conflicting institutional logics and ethical conflicts that arise as a result of a violation of the principles of an HO. The book appeals to anyone interested in managing non-governmental organizations more effectively. Front Matter ....Pages i-xi Humanitarian Organizations Under Pressure (Günter Müller-Stewens, Tami Dinh, Bettina Hartmann, Martin J. Eppler, Fabienne Bünzli)....Pages 1-7 The ICRC as a Research Site: An Organization on the Move (Günter Müller-Stewens, Tami Dinh, Bettina Hartmann, Martin J. Eppler, Fabienne Bünzli)....Pages 9-29 Dealing with More Complex Networks of Stakeholders (Günter Müller-Stewens, Tami Dinh, Bettina Hartmann, Martin J. Eppler, Fabienne Bünzli)....Pages 31-64 Humanitarian Aid 2.0: Social Media Analytics and Stakeholder Engagement at the International Committee of the Red Cross (Günter Müller-Stewens, Tami Dinh, Bettina Hartmann, Martin J. Eppler, Fabienne Bünzli)....Pages 65-81 Managerial Implications (Günter Müller-Stewens, Tami Dinh, Bettina Hartmann, Martin J. Eppler, Fabienne Bünzli)....Pages 83-91