The process edge : creating value where it counts

"The Process Edge" proves that business process improvement is not a fad. It addresses the recent backlash against process movements like reengineering by explaining why businesses can decline even as process reform is creating dramatic new efficiencies and savings. Companies that experience this paradox are investing in the wrong processes. The book presents an economic model for deciding which business processes are worth the investment and provides the tools for applying the model. It shows that process can be the key to competitive edge. Applying the principles of "The Process Edge" will help managers resolve the process paradox, by measuring the genuine cost and economic value of process improvements and investing only in those that will help their companies thrive. Is business process improvement a fad? This book will remove all doubt: it's not. Process can be the key to competitive edge only if business leaders recognize process for what it really is: a strategic asset deployed to create wealth. Peter Keen shows how companies can take charge of change by identifying a limited number of major opportunities for improvement, and then focusing attention, money, and human resources on them - investing only in the processes that make a difference Getting the right process right means using capital to build wealth. Applying the principles of The Process Edge will help managers resolve the process paradox by measuring the genuine cost and economic value of process improvements and investing only in those that will make their companies thrive This practical new book gives managers a framework for examining the all-important business processes and the tools for deciding in which ones to invest. Peter G.w. Keen. Includes Bibliographical References And Index.