The Power of Ultimate Six Sigma : Keki Bhote's Proven System for Moving Beyond Quality Excellence to Total Business Excellence

Developed by Motorola and popularized by Jack Welch and GE, Six Sigma remains today's hottest program for "zero defect" quality excellence. Now, Keki Bhote, member of the original Motorola team, presents an undiluted approach, applying his trademarked "Ultimate Six Sigma(r)" method to every business process -- from manufacturing and customer retention to supply chain management and leadership. The book is packed with every technique and metric necessary for a fast, smooth implementation, giving readers everything they need to make their own companies world-class in their industry. In addition, numerous case studies of benchmark companies illustrate the factors that contribute to success. Bhote includes assessment tools designed to help a company gauge its current status and measure future progress. This book is the ultimate guide to the ultimate quality assurance tool. Pt. 1. The Power Of Ultimate Six Sigma -- Evolution And Infrastructure. Ch. 1. The Power Of Ultimate Six Sigma: A Reach-out Purpose -- Business To Solve The World's Ills At A Profit. Ch. 2. From Infirmity Of The Hyped Six Sigma To The Power Of Ultimate Six Sigma. Ch. 3. The Scope, Structure, And Methodology Of The Power Of Ultimate Six Sigma -- Pt. 2. The Power Of Ultimate Six Sigma -- From Shareholder Value To Stakeholder Value. Ch. 4. From Mere Customer Satisfaction To Customer Loyalty. Ch. 5. From Blinkered Micromanagement To Leadership With Panoramic Vision. Ch. 6. Organization: From The Straitjacket Of Taylorism To The Freedom Of A Culture Of Entrepreneurship. Ch. 7. Employees: From Industrial Autocracy Toward Industrial Democracy. Keki R. Bhote. Includes Bibliographical References And Index. Bhote updates his system in light of the challenge to business by the twin disasters of September 11 and Enron. He explains how companies using his system can outpace rivals misguided enough to adopt some other consultant's version of the Six Sigma approach to quality. Annotation (c)2003 Book News, Inc., Portland, OR (booknews.com) One Of Six Sigmaocos Founding Fathers Shares His Trademarked Process For Ensuring Total Quality. September 11, 2001, proved to be the opening shot against terrorism heard around the world.