قدرت شش سیگما نهایی: سیستم اثبات‌شدهٔ کیکی بوت برای فراتر رفتن از کیفیت عالی به تعالی کسب‌وکار کامل

Developed by Motorola and popularized by Jack Welch and GE, Six Sigma remains today's hottest program for "zero defect" quality excellence. Now, Keki Bhote, member of the original Motorola team, presents an undiluted approach, applying his trademarked "Ultimate Six Sigma(r)" method to every business process -- from manufacturing and customer retention to supply chain management and leadership. The book is packed with every technique and metric necessary for a fast, smooth implementation, giving readers everything they need to make their own companies world-class in their industry. In addition, numerous case studies of benchmark companies illustrate the factors that contribute to success. Bhote includes assessment tools designed to help a company gauge its current status and measure future progress. This book is the ultimate guide to the ultimate quality assurance tool. The Power of Ultimate Six Sigma 1 Cover 1 Contents 4 Foreword 8 Preface 10 Acknowledgments 16 Part One: The Power of Ultimate Six Sigma Evolution and Infrastructure 18 Chapter 1:The Power of Ultimate Six Sigma: A Reach-Out Purpose—Business to Solve the World’s Ills at a Profit 20 Chapter 2:From Infirmity of the Hyped Six Sigma to the Power of Ultimate Six Sigma 34 Chapter 3:The Scope, Structure, and Methodology of the Power of Ultimate Six Sigma 48 Part Two: The Power of Ultimate Six Sigma 60 Chapter 4:From Mere Customer Satisfaction to Customer Loyalty 62 Chapter 5:From Blinkered Micromanagement to Leadership with Panoramic Vision 82 Chapter 6:Organization: From the Straitjacket of Taylorism to the Freedom of a Culture of Entrepreneurship 100 Chapter 7:Employees: From Industrial Autocracy Toward Industrial Democracy 118 Chapter 8:From a Customer-Supplier Win-Lose Contest to a Win-Win Partnership for the Entire Supply Chain 146 Part Three: The Power of Ultimate Six Sigma 172 Chapter 9:Quality: From Wheel-Spinning to World Class 174 Chapter 10:From Cost Reduction “with Mirrors” to a Robust Bottom Line 206 Chapter 11:Cycle Time: From a Black Hole to the Best Metric for Effectiveness 226 Part Four: The Power of Ultimate Six Sigma 248 Chapter 12:Design: From Historic Levels to Designs in Half the Time, with Half the Defects, Half the Costs, and Half the Manpower 250 Chapter 13:Manufacturing: From Sunset Obsolescence to Sunrise Enlightenment 280 Chapter 14:Services: From a Black Hole of Little Accountability 302 Part Five: The Power of Ultimate Six Sigma 330 Chapter 15:Results: From Mediocrity to World Class 332 Conclusion 352 Reference Notes 356 Index 362 About the Author 366 Pt. 1. The Power Of Ultimate Six Sigma -- Evolution And Infrastructure. Ch. 1. The Power Of Ultimate Six Sigma: A Reach-out Purpose -- Business To Solve The World's Ills At A Profit. Ch. 2. From Infirmity Of The Hyped Six Sigma To The Power Of Ultimate Six Sigma. Ch. 3. The Scope, Structure, And Methodology Of The Power Of Ultimate Six Sigma -- Pt. 2. The Power Of Ultimate Six Sigma -- From Shareholder Value To Stakeholder Value. Ch. 4. From Mere Customer Satisfaction To Customer Loyalty. Ch. 5. From Blinkered Micromanagement To Leadership With Panoramic Vision. Ch. 6. Organization: From The Straitjacket Of Taylorism To The Freedom Of A Culture Of Entrepreneurship. Ch. 7. Employees: From Industrial Autocracy Toward Industrial Democracy. Keki R. Bhote. Includes Bibliographical References And Index. Bhote updates his system in light of the challenge to business by the twin disasters of September 11 and Enron. He explains how companies using his system can outpace rivals misguided enough to adopt some other consultant's version of the Six Sigma approach to quality. Annotation (c)2003 Book News, Inc., Portland, OR (booknews.com) One Of Six Sigmaocos Founding Fathers Shares His Trademarked Process For Ensuring Total Quality. September 11, 2001, proved to be the opening shot against terrorism heard around the world.