The Power of Feedback : 35 Principles for Turning Feedback From Others Into Personal and Professional Change

Praise for The Power of Feedback "Some books are worthy of being recommended simply because of their subject matter. . . . There is no greater force to improve the quality of human relationships or improve the way organizations function than to multiply the amount and improve the quality of feedback." "Other books are worthy of being recommended . . . when an author takes an otherwise abstract, obtuse subject and turns it into an actionable, practical set of things to do. Joe Folkman has accomplished that task . . . helping individuals and organizations to develop feedback-rich environments . . . [and] change through the use of a variety of surveys and feed?-back instruments. He has made this topic highly engaging and accessible." "So, here you have the best of everything—an important topic; a talented, entertaining, and highly qualified author; content that is practical; and a text written in an easily comprehended manner. Enjoy." —From the Foreword by John H. "Jack" Zenger "Joe Folkman has years of experience and miles of wisdom from coaching and training high-performance organizations. He speaks truth: change is hard. But feedback can be very powerful if the receiver makes the commitment to lasting change. Folkman has scored a home run with The Power of Feedback." —Maria Nalywayko Senior Vice President, Human Resources, Fremont Investment & Loan "Most of us are clueless when it comes to providing feedback. But now, thanks to Joe Folkman's The Power of Feedback, we have a road map for turning the feedback we receive into lasting and profound change." —Jeffrey Gill Director of Organization Capability, The Coca-Cola Company Many businesses rely on customer feedback to learn what they're doing right and what they're doing wrong. But many companies don't know how to use that feedback to create positive change within the organization. The Power of Feedback presents simple, straightforward principles and steps that make it easy to move the company forward using feedback. It provides a solid foundation for how to accept, interpret, prioritize, and plan for feedback, as well as how to change after feedback comes inches Author Joseph Folkman's approach to feedback has been refined through repeated use and his experience working with thousands of people and their performance feedback. For any company and any businessperson who wants to get better, The Power of Feedback is the first step Reacting to feedback Why did I get that feedback? Improving your ability to receive feedback Why change? Deciding what to change Fixing weaknesses or building strengths? Making change happen Making change stick Working harder or working smarter? The process of giving thousands of people feedback on their individual performance has uncovered several clear and defined principles of feedback that generally apply in most interactions involving feedback.