The Patient Experience [electronic resource] : The Importance of Care, Communication, and Compassion in the Hospital Room

Brian Boyle tells a personal story of his fight back from near death after a horrific automobile accident. He focuses on his experience as a patient who, while in a two-month long medically induced coma, was unable to move or talk to anyone around him, yet he was able to hear, see and feel pain. Brian slowly clawed his way back to the living and found the strength to live to tell his story in his acclaimed memoir, __Iron Heart__. Now Brian provides vital information from the patient's perspective to help caregivers gain valuable insight that will help them understand new ways on how to provide care to both patients and their families. By completion of this book, the participant will be able to: Recognize the variety of feelings and emotions of the patient Identify simple methods and interventions to provide emotional support to relax the patient Determine the importance of particular amenities to a patient who may be unable to communicate Evaluate patient life-history to determine appropriate intervention techniques Understand the motivational role that communication has between the healthcare provider and the patient and his or her family Brian's story about catastrophe, survival, and transcending all odds has implemented new and innovative strategies for improving patient safety and quality of care on a national level, as well as serving as a learning experience for healthcare providers of all levels and backgrounds. When it comes to the patient experience, Brian has become a mouthpiece for the voiceless. Brian Boyles story about catastrophe and survival has pushed new and innovative strategies for improving patient safety and quality of care on a national level, as well as serving as a learning experience for healthcare providers of all levels Brian tells a personal story of his fight back from near death after a horrific automobile accident. He focuses on his experience as a patient who, while in a two-month long medically induced coma, was unable to move or talk to anyone around him, yet he was able to hear, see and feel pain. Brian slowly clawed his way back to the living and found the strength to live to tell his story in his acclaimed memoir, Iron Heart . Now Brian provides vital information from the patients perspective to help caregivers gain valuable insight that will help them understand new ways on how to provide care to both patients and their families. By completion of this book, readers will be able When it comes to the patient experience, Brian has become a mouthpiece for the voiceless. Brian Boyle has been on a mission to make an impact in healthcare education since he left the hospital in 2004. He has been recognized for his contributions with several national awards, including the American Red Cross Presidential Award for Excellence, the Daily Points of Light Award, the Johns Hopkins Martin Luther King Jr. Community Service award, and the Champion of Change award from President Obama. Brian is the National Volunteer Spokesman of the American Red Cross, a columnist with The Huffington Post, a patient advocate for The Armstrong Institute, and is currently in grad school at J Cover; Title Page; Copyright; Dedication; Contents; Foreword; Prologue; Part One: From Tragedy to Triumph; Chapter 1-July 6, 2004; Chapter 2-A Voice for the Voiceless; Chapter 3-Brian's Website; Part Two: Care; Chapter 4-Patient- and Family-Centered Care; Chapter 5-Sensation and Perception; Chapter 6-Setting Goals for the Patient; Part Three: Communication; Chapter 7-Before Stepping into the Patient's Room; Chapter 8-Bedside Manners Are as Simple as a Smile; Chapter 9-Talking to the Patient and His or Her Family; Chapter 10-Keeping a Journal; Chapter 11-Art Therapy; Part Four: Compassion Chapter 12-Seeing the World Through the Eyes of the PatientChapter 13-The Golden Rule; Chapter 14-The Stages of Grief; Chapter 15-Why Do Some Patients Heal, while Others Do Not?; Chapter 16-Avoiding Burnout Syndrome; Part Five: Workbook; Chapter 17-A Review of Suggestions and Reflective Questions; Chapter 18-Simulation Exercises to Improve the Patient Experience; Epilogue: A Message of Appreciation to Health Care Providers; Acknowledgments; Sample Information Pamphlet for Families; References