The Palgrave Handbook of Co-Production of Public Services and Outcomes

This Handbook provides a comprehensive and authoritative account of the movement towards co-production of public services and outcomes, a topic which has recently become one of the most intensely debated in public management and administration, both in practice and in the academic literature. It explores in depth the processes of co-commissioning, co-design, co-delivery and co-assessment as major approaches to co-production through citizen voice and citizen action and as key mechanisms in the co-creation of public value. The key debates in the field are fully explored in chapters from over 50 eminent authors in the field, who examine the roots of co-production in the social sciences, the growth of co-production in policy and practice, its implementation and management in the public domain, and its governance, including its negative aspects (the 'dark side' of co-production). A final section discusses different aspects of the future research agenda for co-production. Elke Loeffler is Senior Lecturer at the University of Strathclyde, Scotland, and Director of the non-profit organization Governance International. Tony Bovaird is Emeritus Professor of Public Management and Policy at the University of Birmingham, UK, and Chief Executive of Governance International. Front Matter ....Pages i-xxxi Front Matter ....Pages 1-1 User and Community Co-production of Public Services and Outcomes—A Map of the Current State of Play (Elke Loeffler, Tony Bovaird)....Pages 3-30 User and Community Co-production of Public Value (Elke Loeffler, Tony Bovaird)....Pages 31-57 Front Matter ....Pages 59-59 Co-production in Political Science and Public Administration (Jeffrey L. Brudney)....Pages 61-77 The Political Economy Foundations of Co-production (Peter M. Jackson)....Pages 79-94 How to Work More Inclusively with ‘The People It’s About’ to Foster More Inclusive Outcomes: A Behavioural Insight and Behavioural Design Perspective on Co-production (Tinna C. Nielsen)....Pages 95-113 Front Matter ....Pages 115-115 Co-production from a Public Service Logic Perspective (Kirsty Strokosch, Stephen P. Osborne)....Pages 117-131 Understanding Co-production as a Social Innovation (Adalbert Evers, Benjamin Ewert)....Pages 133-153 The Importance of Co-production in Branding as Governance Strategy (Erik-Hans Klijn, Vidar Stevens)....Pages 155-171 Getting to Authentic Co-production: An Asset-Based Community Development Perspective on Co-production (Cormac Russell)....Pages 173-192 Law and Co-production: The Importance of Citizenship Values (Anthony M. Bertelli, Silvia Cannas)....Pages 193-209 Discover Together: Attempting to Alter Understanding and Practices in Governments’ Work with Citizens (Robin Phinney, Jodi Sandfort)....Pages 211-228 Co-production from a Third-Sector Perspective (Beth Gazley)....Pages 229-246 Front Matter ....Pages 247-247 Co-commissioning at the Micro-Level: Personalised Budgets in Health and Social Care (Editor Musekiwa, Catherine Needham)....Pages 249-263 A Strategic Management Approach to Co-commissioning Public Services (Edoardo Ongaro, Cristina Mititelu, Alessandro Sancino)....Pages 265-283 Transforming Lives, Communities and Systems? Co-production Through Participatory Budgeting (Oliver Escobar)....Pages 285-309 Front Matter ....Pages 311-311 Co-designing Healthcare Services with Patients (Glenn Robert, Sara Donetto, Oli Williams)....Pages 313-333 Co-design of Public Spaces with Local Communities (Antoni Remesar)....Pages 335-351 Co-designing Neighbourhood-Level Social Improvement and Innovation (Jacob Torfing, Elizabeth Toft Kristjansen, Eva Sørensen)....Pages 353-370 It’s All in the Practice: Towards Quality Co-design (Nicole Moore, Mark Evans)....Pages 371-384 Front Matter ....Pages 385-385 Co-delivering Public Services and Public Outcomes (Elke Loeffler)....Pages 387-408 Co-producing Desistance? The Role of Peer Support (Trish McCulloch)....Pages 409-426 Front Matter ....Pages 427-427 Co-assessment Through Digital Technologies (Benjamin Y. Clark)....Pages 429-449 Co-assessment Through Citizens and Service Users in Audit, Inspection and Scrutiny (Dave Mckenna)....Pages 451-467 Front Matter ....Pages 469-469 Relational Leadership: An Analytical Lens for the Exploration of Co-production (Hans Schlappa, Yassaman Imani, Tatsuya Nishino)....Pages 471-490 Skilling and Motivating Staff for Co-production (Sanna Tuurnas)....Pages 491-506 Citizens’ Motivations for Co-production: Willingness, Ability and Opportunity at Play (Trui Steen)....Pages 507-525 Vulnerable Citizens: Will Co-production Make a Difference? (Taco Brandsen)....Pages 527-539 Risk and Resilience Management in Co-production (Jon Coaffee, João Porto de Albuquerque, Vangelis Pitidis)....Pages 541-558 Front Matter ....Pages 559-559 Can Co-production Promote Participatory Public Governance? (Victor A. Pestoff)....Pages 561-576 ICT-Based Co-production: A Public Values Perspective (Wouter Nieuwenhuizen, Albert Meijer)....Pages 577-594 Governance Challenges in Co-production (Steven Rathgeb Smith)....Pages 595-611 Understanding, Analysing and Addressing Conflicts in Co-production (Anna Scolobig, Louise Gallagher)....Pages 613-636 Front Matter ....Pages 637-637 Experimental Methods for Investigating Co-production (Sinah Kang, Gregg G. Van Ryzin)....Pages 639-657 Co-production: Using Qualitative and Mixed Methods (Vivian R. Ramsden, Tanya Verrall, Nicole Jacobson, Jackie Crowe-Weisgerber)....Pages 659-668 Co-producing Research with Users and Communities (Catherine Durose, Beth Perry, Liz Richardson)....Pages 669-691 Developing Evidence-Based Co-production: A Research Agenda (Tony Bovaird, Elke Loeffler)....Pages 693-713 Back Matter ....Pages 715-728