The Oliver Wight Class A Checklist for Business Excellence (The Oliver Wight Companies)

The Oliver Wight Class A Checklist for Business Excellence The leading business improvement specialists who educate, coach and mentor people to lead and sustain change on the journey to business excellence and outstanding business performance * Managing the Strategic Planning Process * Managing and Leading People * Driving Business Improvement * Integrated Business Management * Managing Products and Services * Managing Demand * Managing the Supply Chain * Managing Internal Supply * Managing External Sourcing The Oliver Wight Class A Checklist for Business Excellence......Page 5 CONTENTS......Page 7 PREFACE......Page 8 WHAT IS DIFFERENT IN THIS SIXTH EDITION?......Page 11 THE CHAPTERS......Page 12 RECOGNITION OF EXCELLENCE......Page 14 EXCELLENT PERFORMANCE......Page 16 THE JOURNEY TO EXCELLENCE......Page 17 IMPROVING THE EARLY PHASES......Page 19 INTEGRATED BUSINESS MANAGEMENT......Page 20 SUMMARY......Page 21 THE IMPORTANCE OF PEOPLE......Page 22 THE CLASS A CHECKLIST PURPOSE......Page 23 HOW TO USE THE CHECKLIST......Page 24 SCORING AND RECOGNITION......Page 25 RECOGNITION......Page 26 IMPLEMENTATION......Page 27 SUMMARY......Page 28 PURPOSE......Page 29 UNDERSTANDING AND ANALYZING THE INTERNAL AND EXTERNAL ENVIRONMENT......Page 30 BUSINESS MISSION, VISION, AND VALUES......Page 32 STRATEGIC PLANNING......Page 34 SUPPORTING PROCESS AND FUNCTION STRATEGIES......Page 36 STRATEGY DEPLOYMENT......Page 39 BUSINESS PLANNING AND ANNUALIZED PLANS......Page 42 EVALUATION AND CONTROL......Page 43 BUSINESS STRATEGY MANAGEMENT PROCESS......Page 45 RISK MANAGEMENT......Page 46 PERFORMANCE MEASURES......Page 47 BEHAVIORAL CHARACTERISTICS......Page 48 PURPOSE......Page 49 INTEGRATION WITH STRATEGY AND ALL BUSINESS PROCESSES......Page 50 LEADERSHIP......Page 52 PEOPLE IN TEAMS......Page 55 PEOPLE DEVELOPMENT......Page 56 COMMUNICATION......Page 59 ORGANIZATION DESIGN DEVELOPMENT AND PLANNING......Page 61 CHANGE MANAGEMENT AND LEARNING......Page 64 CONSISTENT WORKING PRACTICES......Page 66 MANAGEMENT OF HEALTH, SAFETY, ENVIRONMENT, AND COMMUNITY RELATIONS......Page 68 PERFORMANCE MEASURES......Page 71 PURPOSE......Page 75 INTEGRATION WITH STRATEGY......Page 76 DISCOVERY......Page 78 OWNERSHIP AND INVOLVEMENT......Page 80 CONTINUOUS IMPROVEMENT......Page 82 VELOCITY THROUGHOUT BUSINESS PROCESSES......Page 84 RESPONSIVENESS TO CUSTOMER......Page 87 FAILURE FREE PROCESSES......Page 89 KNOWLEDGE CAPTURE AND MANAGEMENT......Page 92 ASSET MANAGEMENT......Page 94 INNOVATION......Page 96 BALANCED APPROACH AND MEASURES HIERARCHY......Page 98 BEHAVIORAL CHARACTERISTICS......Page 100 PURPOSE......Page 103 INTEGRATED BUSINESS MANAGEMENT STRUCTURE......Page 104 SUMMARY AND INTEGRATION OF THE BUSINESS REVIEWS......Page 107 INTEGRATED RECONCILIATION......Page 112 MANAGEMENT BUSINESS REVIEW......Page 117 STRATEGY ALIGNMENT AND DEPLOYMENT......Page 118 MANAGEMENT OF RISK AND CONTINGENCY PLANNING......Page 120 FINANCIAL INTEGRATION......Page 121 PERFORMANCE MEASUREMENT......Page 123 BEHAVIORAL CHARACTERISTICS......Page 124 PURPOSE......Page 129 STRATEGY......Page 130 INTEGRATION......Page 131 PRODUCT MANAGEMENT AND MARKETING......Page 133 MANAGING AND CONTROLLING PROJECTS AND PROGRAMS......Page 138 MANAGING RESOURCES......Page 142 MANAGING TECHNOLOGY AND INNOVATION......Page 143 TEAM-BASED PROJECT MANAGEMENT AND CONCURRENCY......Page 145 PERFORMANCE MEASUREMENT......Page 146 BEHAVIORAL CHARACTERISTICS......Page 147 PURPOSE......Page 151 DEMAND MANAGEMENT STRATEGY......Page 152 INTEGRATION......Page 153 CATEGORY MANAGEMENT......Page 155 MANAGING CHANNELS......Page 157 CUSTOMER LINKAGES......Page 158 DEMAND PLANNING......Page 160 SALES PLANNING AND EXECUTION......Page 165 DEMAND CONTROL......Page 167 BEHAVIORAL CHARACTERISTICS......Page 171 PURPOSE......Page 175 SUPPLY CHAIN STRATEGY......Page 176 INTEGRATION......Page 178 SUPPLY CHAIN MANAGEMENT......Page 181 SUPPLY CHAIN PLANNING......Page 182 DISTRIBUTION AND LOGISTICS......Page 184 DATA SHARING......Page 187 SUPPLY CHAIN EFFECTIVENESS......Page 189 TRADING PARTNER FINANCIAL INTEGRATION......Page 191 PERFORMANCE MEASUREMENT......Page 192 BEHAVIORAL CHARACTERISTICS......Page 193 PURPOSE......Page 197 SUPPLY STRATEGY......Page 198 INTEGRATION......Page 200 MASTER SUPPLY PLANNING......Page 202 MATERIAL AND RESOURCE PLANNING......Page 205 EXECUTING THE SCHEDULE......Page 208 DATA INTEGRITY......Page 210 ACQUISITION AND EFFECTIVE USE AND CARE OF ASSETS......Page 212 PERFORMANCE MEASUREMENT......Page 215 BEHAVIORAL CHARACTERISTICS......Page 217 PURPOSE......Page 221 EXTERNAL AND INTERNAL SOURCING STRATEGIES (ACTIVITIES, MATERIALS, SERVICES, ETC.)......Page 222 INTEGRATION WITH STRATEGY AND BUSINESS PLANNING PROCESSES......Page 224 EXTERNAL SOURCING STRATEGY......Page 226 TOTAL COST OF OWNERSHIP......Page 228 CONTINUITY OF SUPPLY......Page 230 SUPPLIER ANALYSIS AND SELECTION AND BUSINESS AGREEMENTS......Page 231 SUPPLIER RELATIONSHIPS......Page 233 BEHAVIORAL CHARACTERISTICS......Page 236 PERFORMANCE MEASUREMENT......Page 237 OLIVER WIGHT BIOGRAPHY......Page 241 CONTENT Preface Introduction Foundation How to use the Checklist Chapters 1. Managing the Strategic Planning Process 2. Managing and Leading People 3. Driving Business Improvement 4. Integrated Business Management 5. Managing Products and Services 6. Demand Management 7. Managing the Supply Chain 8. Managing Internal Supply 9. Managing External Sourcing Oliver Wight Biography This 6th edition by Oliver Wight is a fundamental upgrade from the 5th editon. OW has broadened the scope and standard to develop a step-change revision in line with OW's current best practice model. The Class A standard focuses on a longer term "journey" of business improvement, incorporating multiple consecutive business "change programs" and initiatives Provides a comprehensive checklist for business improvement and best business practices, such as managing the strategic planning process, managing and leading people, and managing the supply chain. Presents a practical assessment tool for gap analysis and the prioritisation of activity, and provides a process to review progress towards business excellence