The mom & pop store : true stories from the heart of America

Business journalist Robert Spector grew up working in his family's butcher shop in Perth Amboy, New Jersey, where he learned invaluable lessons about the independent retail business. Mom & pop stores have always brought people together, fostering a sense of neighborhood identity and camaraderie, and are the glue that connects people in big cities and small towns alike. Long fascinated by the "direct connection" people feel as merchants and customers when they do business in neighborhood stores, at shops that are not super-sized, but human-sized, and responding to the growing "buy local" movement across the country, Spector set out to discover the state, and the state of mind, of independent retailing in America. From a specialty soda pop shop in Los Angeles to a florist shop in Dayton, Ohio, from a bakery in Chicago to a bookstore in Washington State, mom & pop store owners shared their stories with him, revealing the spirit and tenacity of the small business owner, dealing with frustration and defeat as well as triumph and success. Spector also interweaves the history of independent retailing. The Mom & Pop Store reflects the story of this country, for it embraces and cross-references every ethnic group, and virtually every element of our society. A celebration of the history of small retail and the story of how mom & pop stores across the country still thrive on good customer service and renewed community support for local businesses. Robert Spector is author of The Nordstrom Way, The Nordstrom Way to Customer Service Excellence, Amazon.Com: Get Big Fast, and Category Killers. He has appeared on the National Business Report, CNN, CNBC, Fox News, Bloomberg Business, CNET News.com, CEO Exchange, NPR's Marketplace Report, and numerous other radio shows. He has written on business for the Wall Street Journal, USA Today, UPI International, NASDAQ Magazine, Customer Service Management, and Corporate University Review; on fashion for Women's Wear Daily and Details, and civil liberties for Parade. He gives dozens of talks every year to business organizations and groups. This book is a celebration of the history of small, independent retail and the story of how mom & pop stores across the country still thrive on attentive customer service and renewed community support for local businesses. Business journalist Robert Spector grew up working in his familys butcher shop in Perth Amboy, New Jersey, where he learned invaluable lessons about the independent retail businessand about life. Mom & pop stores have always brought people together, fostering a sense of neighborhood identity and camaraderie, and are the glue that connects people in big cities and small towns alike. Long fascinated by the "direct connection" people feel as merchants and customers when they do business in neighborhood shops, and responding to the growing "buy local" movement across the country, Spector sets out to discover the state, and the state of mind, of independent retailing in America. From a specialty soda pop shop in Los Angeles to a florist shop in Dayton, Ohio, from a bakery in Chicago to a bookstore in Bellingham, Washington, mom & pop store owners shared their stories with him, revealing the spirit and tenacity of the small business owner, dealing with frustration and defeat as well as triumph and success. Spector also interweaves the history of independent retailing. The Mom & Pop Store reflects the story of this country, for it embraces and cross-references every ethnic group and virtually every element of our society. - Publisher. Business journalist Robert Spector grew up working in his family's butcher shop in Perth Amboy, New Jersey, where he learned invaluable lessons about the independent retail business.Mom & pop stores have always brought people together, fostering a sense of neighborhood identity and camaraderie, and are the glue that connects people in big cities and small towns alike.
Long fascinated by the "direct connection" people feel as merchants and customers when they do business in neighborhood stores, at shops that are not super-sized, but human-sized, and responding to the growing "buy local" movement across the country, Spector set out to discover the state, and the state of mind, of independent retailing in America. From a specialty soda pop shop in Los Angeles to a florist shop in Dayton, Ohio, from a bakery in Chicago to a bookstore in Washington State, mom & pop store owners shared their stories with him, revealing the spirit and tenacity of the small business owner, dealing with frustration and defeat as well as triumph and success. Spector also interweaves the history of independent retailing. The Mom & Pop Store reflects the story of this country, for it embraces and cross-references every ethnic group, and virtually every element of our society. Business Journalist Spector Celebrates The History Of Small, Independent Retail Stores And How Mom And Pop Businesses Across The Country Still Thrive On Attentive Customer Service And Community Support. Working-class Hero -- Perth Amboy -- Zeyde (grandfather) : Founder Of Our Family Business -- The Rise Of The Merchant -- Working Alongside Mom & Pop -- Independence -- Passion And Persistence -- Reinvention -- There Goes The Neighborhood -- Connection -- Hard Times -- If Your Neighbor Has It To Sell. Robert Spector. Includes Bibliographical References And Index. Working class hero Perth Amboy Zeyde (grandfather): the founder of our family business The rise of the merchant Working along side mom & pop Independence Passion and persistence Re-invention There goes the neighborhood Connection Hard times If your neighbor has it to sell.