The Leader's Guide to Influence: How to Use Soft Skills to Get Hard Results (Financial Times)

Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category The Leader's Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to: - Increase your confidence and impact. - Communicate more effectively. - Learn different tools, techniques and approaches when working with different types of people. - Listen and question effectively. - Develop rapport and empathy. - Give better feedback. - Deal with difficult situations and cope with conflict. Cover......Page 1 The Leader’s Guide to Influence......Page 4 Contents......Page 8 Acknowledgements......Page 10 Introduction......Page 12 Your relationships: get them right......Page 16 What’s your relationship style?......Page 25 Understanding my relationships......Page 35 What makes relationships go wrong?......Page 49 Relationship networking......Page 60 Creating the right impression......Page 66 Listening......Page 77 Quality questioning......Page 83 Trust and authenticity......Page 90 Rapport and empathy......Page 100 How to become more self- and others aware ......Page 111 Emotional awareness and management......Page 121 Being politically astute......Page 131 How to handle conflict......Page 140 Giving and receiving feedback......Page 150 Managing challenge......Page 160 How to be appreciative......Page 172 Reframing......Page 181 The language of influence and relationship ......Page 194 The art of storytelling......Page 204 Your approach to influence......Page 216 And finally . . .......Page 231 References and Booklist......Page 233 Index......Page 236 "A Leader's Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to: Increase your confidence and impact; Communicate more effectively; Learn different tools, techniques and approaches when working with different types of people; Listen and question effectively; Develop rapport and empathy; Give better feedback; Deal with difficult situations and cope with conflict."--Publisher's description **Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category**__The Leader's Guide to Influence__Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners.Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to:- Increase your confidence and impact.- Communicate more effectively.- Learn different tools, techniques and approaches when working with different types of people.- Listen and question effectively.- Develop rapport and empathy.- Give better feedback.- Deal with difficult situations and cope with conflict.