The international guide to management consultancy : the evolution, practice and structure of management consultancy worldwide

Now in its second edition, this unique and authoritative guide provides a description of the management consultancy profession worldwide, together with advice on how to choose and use its services effectively. With contributions from leading practitioners, the guide is essential reading for all purchasers of management consultancy services. Part One identifies the parameters and definitions of management consultancy. It presents overviews of the industry's origins and evolution, the present status of the leading multinational management consultancies and some of the global forces shaping the development of management consultancy. Part Two is devoted to ethics and best practice in management consultancy from a number of perspectives. Central to these discussions is the international development of the Certified Management Consultant (CMC) qualification. Part Three scrutinises the life of the client-consultant relationship, focusing on what clients can do to make the consultant's role effective and their working relationship productive. Part Four comprises snapshots by leading practitioners of thirteen key consultancy fields, ranging from strategy and marketing through change management and process re-engineering to the newer disciplines of information and knowledge management, m-commerce, ERP and e-business. Part Five consists of a general account of consulting in developing countries, followed by profiles of 26 country-by-country management consultancy markets. Contents......Page 6 About the editors......Page 12 Contributors’ notes......Page 13 Foreword......Page 22 Foreword......Page 24 Foreword to the 1st edition......Page 26 Introduction......Page 28 1 The Evolution and Practice of Management Consultancy Globally......Page 34 1.1 The international consulting industry today......Page 36 1.2 The evolution of management consultancy:its origins and global development......Page 48 1.3 Multinational management consultancies:world market leaders......Page 60 1.4 The impact of the IT revolution and e-business on management consultancy......Page 67 1.5 Sustainability and management consultancy......Page 72 1.6 The Delphi study and beyond:scenarios for the consulting market in 2010......Page 79 2 Ethics and Best Practice......Page 88 2.1 Competition and objectivity: management consultanc auditing and outsourcing......Page 90 2.2 Professional standards through best practice:qualifying consultants and demonstrating competence internationally......Page 94 2.3 Ethical norms and guidelines......Page 105 2.4 Higher education opportunities in management consulting......Page 127 2.5 Is there a case for regulating management consultants?......Page 140 2.6 Developments in management consultancy:from stagnation to evaporation or condensation?......Page 148 2.7 Corporate governance:structures, processes and functions......Page 161 2.8 Pricing for profit......Page 169 3 A Client’s Guide to Management Consultancy......Page 182 3.1 The client-consultant relationship: setting the guidelines......Page 184 3.2 Selecting and appointing a management consultant......Page 189 3.3 How to get value from a management consultant......Page 201 3.4 Managing the consultancy assignment in progress......Page 206 3.5 Phases of the client-consultant relationship......Page 216 3.6 Evaluating advice and recommendations......Page 224 3.7 Appreciative inquiry:accelerating positive change......Page 231 3.8 The consultant’s role in managing change......Page 242 3.9 Handing over and moving on......Page 254 4 Key Consultancy Activities......Page 262 4.1 Strategic consulting and business development......Page 264 4.2 Marketing......Page 272 4.3 Organizational change:the challenges and the opportunities......Page 280 4.4 Organization and culture change in post-merger integration......Page 289 4.5 Leadership in corporate transformations......Page 299 4.6 Coaching in management development......Page 309 4.7 Supporting employees across the world......Page 320 4.8 Communication consultancy......Page 327 4.9 Customer relations......Page 335 4.10 Information and knowledge management......Page 347 4.11 Systems integration......Page 358 4.12 M-commerce:the next wave of management consulting......Page 365 4.13 Enterprise resource planning to e-business:the opportunities......Page 374 5 Consulting Internationally......Page 384 5.1 Consulting in the developing world......Page 386 5.2 Management consultancy in the oil and gas industry: managing the contradictions and complexity of corporate social responsibility......Page 394 5.3 Strategic collaboration......Page 409 AUSTRIA......Page 416 GERMANY......Page 418 GREECE......Page 424 IRELAND......Page 427 UNITED KINGDOM......Page 432 SCANDINAVIA......Page 438 DENMARK......Page 439 NORWAY......Page 442 SWEDEN......Page 443 SWITZERLAND......Page 447 CENTRAL AND EASTERN EUROPE......Page 449 BULGARIA......Page 453 CZECH REPUBLIC......Page 454 HUNGARY......Page 455 POLAND......Page 458 ROMANIA......Page 459 RUSSIA......Page 460 SLOVENIA......Page 461 JORDAN......Page 463 NIGERIA......Page 465 SOUTHERN AFRICA......Page 471 BRAZIL......Page 474 CANADA......Page 480 USA......Page 490 ASIA REGIONAL OVERVIEW......Page 493 AUSTRALIA......Page 496 PR CHINA......Page 500 THE PEARL RIVER DELTA......Page 506 JAPAN......Page 517 REFERENCES AND RECOMMENDED READING......Page 534 Appendix I ICMCI National Members......Page 536 Appendix II FEACO Membership......Page 542 Appendix III Zen-Noh-Ren (All-Japan Federationof Management Organizations)......Page 546 Index......Page 552 A handbook for corporate purchasers of management consultancy services, this guide provides a description of the profession worldwide and advice on how to choose and use its services effectively Consultant Editors, Barry Curnow & Jonathan Reuvid. Previous Ed.: 2001. Includes Bibliographical References (p. 505-508) And Index.