صنعت مهمان‌نوازی هند: دینامیک‌ها و روندهای آینده

"India has been in transition for the last two decades, moving from a mixed economy toward a market economy model, and the Indian hospitality industry is metamorphosing into a mature industry. It is time that the story of the Indian hospitality industry is told. The Indian Hospitality Industry: Dynamics and Future Trends tells that story, one defined by the industry' s push for growth in revenues and the struggle to match the revenue growth with profitability. The volume includes a selection of insightful chapters that offer research into the multiple dimensions of the Indian hospitality industry. The book covers many segments of the hospitality sector, including hotels, events and catering businesses, and restaurants and coffee shops, both domestic and small mom-and-pop businesses as well as international chains. The opening chapters set the tone for providing an overarching perspective on the status of the industry in terms of the macroeconomic variables and how they may have impacted the health of hospitality businesses in India. The book then goes on to explore a wide variety of issues. The editors and chapter authors are either practitioners themselves or researchers, looking at both domestic and international hospitality business in India and a wide variety of economic factors. The information divulged here will be important for stakeholders, which includes domestic and international hospitality professionals, business leaders, investors, and those in governmental positions, especially in the tourism ministry. The volume informs on the issues and challenges that that the hospitality industry in India is up against. The book looks at the dilemma of a industry that responded to the demand growth promise by ramping up supply, only to find that the investments made were received by an actual growth that was way shy of forecasts and left investors with unexpected losses on their profit & loss statements and bloodied balance sheets."--Provided by publisher Content: Cover Half Title Title Copyright ABOUT THE EDITORS CONTENTS LIST OF CONTRIBUTORS LIST OF ABBREVIATIONS ADVANCES IN HOSPITALITY AND TOURISM BOOK SERIESBY APPLE ACADEMIC PRESS, INC. ABOUT THE SERIES EDITOR PREFACE Chapter 1. Economics of the Indian Hotel Industry-An Overview: A Global Benchmarking Across Different Segments of Hotel Offerings and Mapping the Growth Trajectory of the Industry Sudhanshu Bhushan Chapter 2. The Growth Story of Hotels in India: Looking Beyond the Rhetoric Sandeep Munjal and Anmole Singh. Chapter 3. Corporate Social Responsibility: An Important Aspect of the Indian Hospitality Industry Savita Sharma Chapter 4. The Indian Hospitality Sector Is in a Flux: Changing Trends That Respond to the New Customer Arvind K. Birdie Chapter 5. Competing for Profitability: The Role of Revenue Management as a Strategic Choice for Indian Hotels Anjana Singh Chapter 6. Skilling India Initiative: Responding to the Critical Need for Skilled, Trained Manpower for the Indian Hospitality Industry Shweta Tiwari. Chapter 7. Leadership Development in the Hospitality Industry: Perspectives from India Sonia Bharwani Chapter 8. Arts-Informed Leadership in Family-Run Business: Arts in Play Vimal Babu and Amirul Hasan Ansari Chapter 9. Service Quality and Customer Experience: The Key to Building Sustainable Competitive Advantage in Fine Dine Restaurants Gaurav Tripathi and Kartik Dave Chapter 10. Push for the Food and Beverages Segment to Drive Revenue Growth in Indian Hotels Debpriya De and Sandeep Munjal. Chapter 11. Culinary Innovation in Indian Hotels and Building Cost Efficiencies That Spur Profitability Growth Sanjay Sharma Chapter 12. Events and Catering Business: Shift from Unorganized to Organized Kaveri Vij Chapter 13. Generation Z and Specialist Coffee Shops in India: A Perspective of the Needs, Motives, and Issues of Generation Z Durgamohan Musunuri Chapter 14. Epilogue and Future Trends of the Indian Tourism and Hospitality Industry Sudhanshu Bhushan Index.