رهبر پنهان: کشف و پرورش عظمت درون شرکت شما

Think you can spot the leaders in your company? Do you believe that all the linchpins in your organization can be identified based on the title on their business card? Well, think again. What about the field agent you haven’t bothered to get to know who solves previously intractable problems? What about the service rep you assumed was just another cookie-cutter ear-piece holder who thinks outside the box and creates unshakable customer loyalty? Don’t settle for the traditional feedback that tells you these are “good employees” who deserve a pat on the back and a 3 percent increase at the end of the year. No, these are hidden leaders who have become fundamental to your company’s success. And if they’re not recognized and utilized to the best of their abilities, these linchpins will soon be pulled out by another organization giving them the opportunity they deserve.The Hidden Leader wants to help managers recognize these hidden gems and learn how to utilize them for their greatest impact. Supported by real-world examples of hidden leaders in action--and QR codes readers can scan for instant access to online assessments--this invaluable resource helps managers discover these secret saviors and enable them to deliver even greater value to customers. This book helps managers recognize hidden gems in the workplace and learn how to utilize them for their greatest impact. Think you can spot the leaders in your company? Don't assume that you can identify them by their positions. What about those employees who consistently step up: the field agent who solves a previously intractable problem; the service rep who thinks outside the box and creates unshakeable customer loyalty. These are more than "good employees", these are "hidden leaders" and they are critical to an organization's long-term success. Managers today need to make the most of all their resources—and The Hidden Leader shows them how to identify and cultivate these talented but under utilized employees, who: Demonstrate integrity Lead through authentic relationships Focus on results Work from clear customer purpose Fulfill the value promise of the company Don't settle for the traditional feedback that tells you these are "good employees" who deserve a pat on the back and a 3 percent increase at the end of the year. These hidden leaders will soon be pulled out by another organization giving them the opportunity they deserve. Supported by real-world examples of hidden leaders in action—and QR codes readers can scan for instant access to online assessments—The Hidden Leader helps managers discover these secret saviors and enable them to deliver even greater value to customers. Think you can spot the leaders in your company? Don't assume that you can identify them by their positions. What about those employees who consistently step up: the field agent who solves a previously intractable problem; the service rep who thinks outside the box and creates unshakeable customer loyalty. These are more than "good employees." . . these are "hidden leaders." . . and they are critical to an organization's long-term success. Managers today need to make the most of all their resources--and The Hidden Leader shows them how to recognize and cultivate these talented but under utilized employees, who: Demonstrate integrity * Lead through authentic relationships * Focus on results * Work from clear customer purpose * Fulfill the value promise of the company Supported by real-world examples of hidden leaders in action--and QR codes readers can scan for instant access to online assessments--the book helps managers discover these secret saviors and enable them to deliver even greater value to customers. Think you can spot the leaders in your company? Don't assume that you can identify them by their positions. What about the service rep who forges bonds with customers ... the tech wiz who cheerfully troubleshoots any problem... the coworker who inspires a team to achieve more than they ever expected? These are not just good employees. They are hidden leaders, driven by caring, ingenuity, and a strong desire for results. Packed with powerful examples and interactive tools, The Hidden Leader helps you recognize and cultivate these talented but underutilized employees. The book opens your eyes to the vast potential of people working right now, right beneath your line of sight. Find them, nurture them-and watch what happens to your bottom line! Book jacket Without fanfare or fancy positions, valuable employees are quietly stepping up to leadership roles at every level of every company-the front-line worker who inspires the team to success, the field agent who solves a previously intractable problem, the service rep who thinks outside the box to build unshakeable customer loyalty. These are the people whose leadership creates long-term success for companies large and small. The Hidden Leader shows readers how to pinpoint talented but underutilized employees and cultivate them to reach their full potential Some employees consistently step up: the field agent who solves a previously intractable problem; the service rep who thinks outside the box and creates unshakable customer loyalty. These are "hidden leaders"--And they are critical to an organization's long-term success. Edinger and Sain show you how to recognize and cultivate these talented but under utilized employees, and fulfill the value promise of the company