The Haves and the Have Nots : The Abuse of Power and Privilege in the Workplace ... and How to Control It

This book illuminates the organizational tendencies to treat executives preferentially, demonstrates how these patterns undermine organizational success, and offers practical techniques for preventing or solving the problem. Drawing on examples from over 30 years as a leading organizational consultant, Dr. Harvey A. Hornstein introduces a unique framework for understanding how the ties between employees and employers are built and broken, and how organizations can achieve powerful competitive advantage by countering their inherent tendencies to create classes of "haves" and "have-nots." THE HAVES AND THE HAVE NOTS......Page 2 Title Page......Page 4 Copyright 2003 by Pearson Education, Inc.......Page 5 CONTENTS......Page 12 PREFACE......Page 16 INTRODUCTION......Page 20 CHAPTER 1 MESSAGES FROM BOSSES TO EMPLOYEES: ARROGANCE AND ALIENATION IN ORGANIZATIONS......Page 26 Above and Beyond Job Descriptions......Page 29 Doing More with Less......Page 31 Going Global......Page 33 Outsourcing......Page 34 Employing Generation X......Page 35 Managing Us versus Managing Them......Page 36 Mistaking What for How......Page 40 Moving Toward We: The Three Rs of Work Life......Page 42 CHAPTER 2 THE FIRST R—REWARDS: COMPENSATING PRIVILEGE......Page 48 More Than Money......Page 49 Compensating Privilege......Page 52 Privileges, Profits, and Shareholder Interest......Page 57 Bonuses for Bungling......Page 63 Recruitment and Retention......Page 66 What’s Fair?......Page 67 Rewarding We......Page 69 CHAPTER 3 THE SECOND R— RESPECT: WORKING WITH AUTHORITY......Page 78 We Rules......Page 80 Micromanaging......Page 82 The Boss Club......Page 85 It-Is-All-Business......Page 86 The Issue Is Displacement, Not Unemployment, Stupid!......Page 90 Sacrificing Them......Page 95 With All Due Respect......Page 97 Communication......Page 100 Organization Support—Plans for Training and Education......Page 102 Exploration of Alternatives......Page 103 CHAPTER 4 THE THIRD R— RECOGNITION: VOICE LESSONS......Page 110 Voice and Productivity......Page 113 Voice and Work Relationships......Page 116 Voice and Employee Well Being......Page 117 Voice Recognition......Page 118 Voice and Information......Page 119 Voice and the Freedom to Act......Page 120 Voice and Direction......Page 123 Not Voice Alone......Page 125 Charisma and Voice......Page 126 CHAPTER 5 WHAT MONEY CAN’T BUY, AND HOW TO BUY IT: CHANGING BOSSES’ MESSAGES......Page 132 Managing the Three Rs: Rewards......Page 134 Managing the Three Rs: Respect......Page 138 Managing the Three Rs: Recognition......Page 147 Promotive Tension......Page 158 We Are Better......Page 163 Employee Theft......Page 164 We-Boosting: Elevating Our Status by Diminishing Theirs......Page 165 CHAPTER 7 AFFIRMING EMPLOYEES: TO US FROM THEM......Page 170 Affirm Employees as Contributors......Page 171 Affirm Employees as Workers......Page 176 Affirm Employees as Members of Outside Groups......Page 180 Affirm Employees as Individuals with Physical and Psychological Needs......Page 183 Paternalism: Making Them into Our Burden......Page 185 What We Guarantees......Page 186 INDEX......Page 194 In The Haves and Have Nots, leading organizational consultant Dr. Harvey A. Hornstein illuminates the predictable psychological and organizational patterns that lead executives to shower themselves with special privileges, demonstrates exactly how these patterns undermine the organization, andabove alloffers practical solutions. Hornstein outlines a systematic, honest blueprint for rooting out executive misbehavior and enhancing employee identification with the organization. And, in so doing, he clears the way for addressing virtually every business challenge more effectively, from raising productivity to managing change. The idea that destroys "We're not all in this together" The pernicious culture of executive privilege The psychology of management misbehavior Overcoming the natural human impulse to elevate "us" by diminishing "them" Rewards, respect, and recognition Breakthrough techniques for managing the three pillars of organizational life Beyond "loyalty": real identification An innovative and practical plan for deepening employee identification with your organization Building fairer, more successful organizations. Focuses on the #1 precondition for strong employee identification with the organization Building organizations where everyone really is "in it together" It's not just The real reason executives demand unfair special treatment Aligning rewards, respect, and recognition to maximize employee commitment Reflects 30 years of real-world case studies from actual enterprise consulting assignments "No one should be allowed to manage who has not read this book and takenits content to heart." Russell L. Ackoff, Anheuser Busch Professor Emeritus of Management Science, Wharton School, University of Pennsylvania This is the eBook version of the printed book. If the print book includes a CD-ROM, this content is not included within the eBook version. The Haves and Have Nots introduces a unique framework for understanding how employees'efforts depend on their identification with the organization, how employee/employer ties are built and broken, and how enterprises can achieve powerful competitive advantage by overcoming their tendencies to create'haves'and'have nots.'Drawing on extensive case studies, it identifies the real psychological reasons why executives demand unfair special privilege, shows how this undermines the organization, and offers proven, practical solutions. Annotation The Haves and Have Nots introduces a unique framework for understanding how employees' efforts depend on their identification with the organization, how employee/employer ties are built and broken, and how enterprises can achieve powerful competitive advantage by overcoming their tendencies to create "haves" and "have nots." Drawing on extensive case studies, it identifies the real psychological reasons why executives demand unfair special privilege, shows how this undermines the organization, and offers proven, practical solutions This title discusses how bosses affect the employees sense organizational identity and the impact of making or breaking a sense of loyalty on commitment, initiative, productivity, and profits. It offers a new way of understanding and responding to current events in organizations, e.g., downsizing, employee theft, mergers and more. You'd think that organizations would work harder to earn their workers' devotion and allegiance; after all, no psychological force helps in the achievement of organizational goals more than employees' identification with the companies for which they work. Hornstein's book is a breakthrough for the leadership required to build healthy organizations. His formula, the three R's--reward, respect and recognition--reflect 30 years of real-world case studies from actual enterprise consulting assignments.