The Handbook of the Psychology of Communication Technology (Handbooks in Communication and Media)

The Handbook of the Psychology of Communication Technology offers an unparalleled source of influential and cutting-edge research on psychological aspects of communicating with and via new media technologies, bringing together an impressive assembly of communication and psychological issues.;Biographical notes -- Preface -- Acknowledgments -- Part I. Theoretical overviews: 1. Interpersonal and hyperpersonal dimensions of computer-mediated communication / Joseph B. Walther, Brandon Van Der Heide, Artemio Ramirez, Jr., Judee K. Burgoon, and Jorge Peña; 2. Group identity, social influence, and collective action online: extensions and applications of the SIDE model / Russell Spears and Tom Postmes; 3. Toward a theory of interactive media effects (TIME): four models for explaining how interface features affect user psychology / S. Shyam Sundar, Haiyan Jia, T. Franklin Waddell, and Yan Huang -- Part II. Source orientation: avatars, agents and androids: 4. Examining perception and identification in avatar-mediated interaction / Kristine L. Nowak; 5. Effects of visual cues on social perceptions and self-categorization in computer-mediated communication / Eun-Ju Lee and Soo Youn Oh; 6. Social effects of virtual and robot companions / Nicole C. Krämer, Astrid M. Rosenthal-von der Pütten, and Laura Hoffmann; 7. Telepresence and apparent agency in human-robot interaction / Leila Takayama; 8. Psychological aspects of technology interacting with humans / Johan F. Hoorn. Title Page 5 Copyright Page 6 Contents 9 Biographical Notes 12 Preface 20 Acknowledgments 22 Part I Theoretical Overviews 23 Chapter 1 Interpersonal and Hyperpersonal Dimensions of Computer-Mediated Communication 25 The Social Information Processing Theory of CMC 26 Hyperpersonal CMC 35 Conclusion 39 References 40 Chapter 2 Group Identity, Social Influence, and Collective Action Online: Extensions and Applications of the SIDE Model 45 Introduction 45 Background, Roots, and Development of SIDE 46 References 64 Chapter 3 Toward a Theory of Interactive Media Effects (TIME): Four Models for Explaining How Interface Features Affect User Psychology 69 Introduction 69 Interactive Media Effects 71 Interactivity Effects Model 74 Agency Model 82 Motivational Technology Model 88 MAIN Model 92 Concluding Remarks 100 Acknowledgments 101 References 101 Part II Source Orientation: Avatars, Agents and Androids 109 Chapter 4 Examining Perception and Identification in Avatar-mediated Interaction 111 Responding to Avatars of Digital Others: Adapting to Online Information 113 Attributions of Humanity, Anthropomorphism, and Social Potential 115 Understanding the Use of the Visual Characteristics of Avatars in Perception 118 Selecting an Avatar to Represent the Self to Others in Online Interactions 125 Using Avatar Research to Understand Human Interactions 128 References 129 Chapter 5 Effects of Visual Cues on Social Perceptions and Self-Categorization in Computer-Mediated Communication 137 Avatars and Social Stereotypes 138 Avatar Similarity and Self-Categorization: Personal versus Group Identity 142 Avatars as a Pseudo-Identity Cue: Contingent Conditions 145 Why Avatars Matter: Potential Explanations 148 Implications and Future Directions 151 Conclusion 153 References 153 Chapter 6 Social Effects of Virtual and Robot Companions 159 Social Reactions Towards Artificial Entities: Media Equation and CASA Studies 160 Attempts to Explain Social Reactions Toward Artifacts or Computers 162 Testing of Explanations and Influencing Factors 164 Summary of Theoretical Implications 172 Conclusions for Implementation 174 Directions for Future Work 175 References 176 Chapter 7 Telepresence and Apparent Agency in Human–Robot Interaction 182 Introduction 182 Theoretical Grounding 184 Empirical Grounding in Field Explorations 185 Experimental Explorations and Hypothesis Testing 187 Implications for Theory 192 Future Work 193 Conclusions 194 Acknowledgments 194 References 195 Chapter 8 Psychological Aspects of Technology Interacting with Humans 198 Virtual Characters 199 Interactive PEFiC 200 I-PEFiC and Affective Decision Making 203 Silicon Coppélia 207 Realism? Epistemics of the Virtual 212 Ethics: Moral Reasoner 214 Affordances: Creative Machines 216 Caredroids: Humanoids Taking Care 218 Conclusions 219 Acknowledgments 220 Notes 221 References 221 Part III Technological Affordances and Social Interaction 225 Chapter 9 Social Network Site Affordances and Their Relationship to Social Capital Processes 227 Overview of Social Media 227 Social Network Sites 229 Overview of Social Capital 230 Bridging the Gap: Social Capital and Social Network Site Research 232 Three Elements of SNSs and Their Role in Social Capital Processes 236 Social Grooming in Social Network Sites 241 Conclusion 244 Acknowledgements 245 Note 245 References 246 Chapter 10 The Social Psychology of Mobile Communication 250 Introduction 250 Mobile Communication and Negotiating the Social Expectations of Others 252 Mobile Co-Presence and the Impact of Mobile Phones on the Field of Social Interaction 255 Facilitating Social Cohesion through Mobile Communication 257 Multitasking and the Social Psychological Consequences of Split Attention and Mobile-Mediated Social Facilitation 259 Problematic Mobile Phone Use: Exploring Mobile Phone Dependency and Risk-Taking 260 Methodological Challenges in the Social Psychological Study of Mobile Communication 263 Conclusion 264 Notes 265 References 265 Chapter 11 Real or Ersatz? Determinants of Benefits and Costs of Online Social Interactions 269 Ersatz Social Engagement Theory 271 Online Social Interaction as an Ersatz Social Activity 275 Online Social Interaction on the Continuum of Real to Ersatz 276 Individual Factors in the Consequences of Online Social Interaction 282 The Perceived Reality of Online Social Interactions 283 Conclusion 287 References 287 Chapter 12 Deception with Technology 292 Butlers, Sock Puppets, and the Chinese Water Army 292 The Cues Heuristic and Implications for Deception Online 293 The Transformation of the Interaction Space 295 The Warranted Self-Presentation Perspective 300 Love and Lies: Deception in Online Dating 305 On My Way: Butler Lies 306 Conclusion 308 References 308 Chapter 13 Immersive Virtual Environments and the Classrooms of Tomorrow 312 Introduction 312 MOOCs 313 MOOVE Overview 314 IVE Hardware Systems 315 IVE Research Methods 317 Transformed Social Interaction 319 Social Learning Theory 322 Embodied Cognition Theory 324 Conclusion 325 References 327 Part IV Adoption, Use and Abuse of Communication Technologies 333 Chapter 14 The Psychology of the Diffusion and Acceptance of Technology 335 The Traditional Approach to the Study of Technology Adoption 336 The Contemporary Approach to the Study of Technology Acceptance 338 The Cognitive Perspective 340 The Future of Diffusion Research 345 Note 350 References 350 Chapter 15 Adolescent Development and Psychological Mechanisms in Interactive Media Use 354 Introduction 354 Features of New Media Technology that Intersect with Needs Fulfillment in Adolescence 355 Underlying Psychological Mechanisms Adding to Communication Technology’s Effectiveness 362 Methodological Opportunities of Newer Communication Media 368 Note 377 References 377 Chapter 16 The Psychology of Interactive Media Habits 387 Discovering Interactive Media Habits 387 Recent Research 389 Toward a Theory of Interactive Media Habits 392 Implications for Theories of Media Attendance 395 Future Directions for Interactive Media Habit Research 398 Conclusion 401 References 401 Chapter 17 Online Addictions: Gambling, Video Gaming, and Social Networking 406 Introduction 406 Online Gambling Addiction 407 Online Gaming Addiction 410 Online Social Networking Addiction 413 Discussion 416 References 418 Part V Exposure, Experience and Evaluations of Digital Media 427 Chapter 18 Selective Exposure in the Communication Technology Context 429 Selective Exposure as a Concept 430 Selective Exposure Research Paradigm 430 The Context of Communication Technologies 431 Theoretical Tenets and Empirical Evidence 432 Consequences of Selective Exposure in the Context of New Communication Technologies 439 The Future of Selective Exposure Research in the Communication Technology Context 440 References 441 Chapter 19 Affording Control How Customization, Interactivity, and Navigability Affect Psychological Responses to Technology 447 Customization 448 Interactivity 452 Navigability 455 Directions for Future Research 458 References 463 Chapter 20 Psychological Approaches to Credibility Assessment Online 467 Defining Credibility 467 Challenges to Credibility in the Contemporary Media Environment 468 Information Processing and Credibility Evaluation 470 Individual Differences in Credibility Assessment 475 Social Interaction and Information Assessment 478 Research Directions and Conclusions 482 References 484 Part VI Good Technology for Better Health 489 Chapter 21 Trust and Engagement in Online Health: A Timeline Approach 491 Introduction 491 The Role of the Internet in Health Information and Advice 492 Trust in e-Health 494 A Timeline-Based Approach to Understanding Health Consumers’ Use of the Internet 496 Discussion and Practical Implications 502 Directions for Future Work 504 Acknowledgments 505 References 505 Chapter 22 Computer-Mediated Support for Health Outcomes: Psychological Influences on Support Processes 510 Prevalence and Growth of Computer-Mediated Support 511 Motivations for Participating in Computer-Mediated Support Groups 511 Perceived Advantages and Disadvantages of Computer-Mediated Support 512 Key Variables That Influence Participation in Computer-Mediated Support 513 Prominent Theoretical Frameworks in Computer-Mediated Support Research 516 Health Outcomes Related to Computer-Mediated Social Support 519 Prominent Methods Used in Computer-Mediated Support Research 521 Limitations of Computer-Mediated Support Scholarship and Future Theoretical/Applied Directions for Research 521 Conclusion 523 References 523 Chapter 23 Using Digital Games to Promote Health Behavior Change 529 Defining Digital Games 531 Motivation to Engage in Digital Games 533 Learning with Digital Games 535 Behavior Change with Digital Games 537 Conclusion 542 Acknowledgment 543 References 543 Chapter 24 Leveraging Psychology of Virtual Body for Health and Wellness 550 Introduction 550 Our Body Is Virtual 552 Action and Space 553 Virtual Reality as Embodied and Positive Technology 558 The Different Roles of Spatial Reference Frames in the Process of Change 559 Positive Technologies in Eating Disorders 560 Conclusions 564 References 565 Chapter 25 Treating Emotional Problems with Virtual and Augmented Reality 570 Introduction 570 Open-Out: A Treatment for Claustrophobia 573 Virtual-Flight: A Treatment for Flight Phobia 574 Going-Out: A Treatment for Panic Disorder with Agoraphobia 575 The EMMA’s World: An Adaptive VR System for Stress-Related Disorders 576 Limitations of VR 581 Augmented Reality and the Treatment of Specific Phobias 581 Conclusions 585 Acknowledgments 586 References 586 Index 589 EULA 598 Biographical notes -- Preface -- Acknowledgments -- Part I. Theoretical overviews: 1. Interpersonal and hyperpersonal dimensions of computer-mediated communication / Joseph B. Walther, Brandon Van Der Heide, Artemio Ramirez, Jr., Judee K. Burgoon, and Jorge Peña 2. Group identity, social influence, and collective action online: extensions and applications of the SIDE model / Russell Spears and Tom Postmes 3. Toward a theory of interactive media effects (TIME): four models for explaining how interface features affect user psychology / S. Shyam Sundar, Haiyan Jia, T. Franklin Waddell, and Yan Huang -- Part II. Source orientation: avatars, agents and androids: 4. Examining perception and identification in avatar-mediated interaction / Kristine L. Nowak 5. Effects of visual cues on social perceptions and self-categorization in computer-mediated communication / Eun-Ju Lee and Soo Youn Oh 6. Social effects of virtual and robot companions / Nicole C. Krämer, Astrid M. Rosenthal-von der Pütten, and Laura Hoffmann 7. Telepresence and apparent agency in human-robot interaction / Leila Takayama 8. Psychological aspects of technology interacting with humans / Johan F. Hoorn. Part III. Technological affordances and social interaction: 9. Social network site affordances and their relationship to social capital processes / Nicole B. Ellison and Jessica Vitak 10. The social psychology of mobile communication / Kathleen M. Cumiskey and Rich Ling 11. Real or ersatz? Determinants of benefits and costs of online social interactions / Melanie C. Green and Jenna L. Clark 12. Deception with technology / Jeffrey T. Hancock and Jamie Guillory 13. Immersive virtual environments and the classrooms of tomorrow / Cody O. Karutz and Jeremy N. Bailenson -- Part IV. Adoption, use and abuse of communication technologies: 14. The psychology of the diffusion and acceptance of technology / Arun Vishwanath 15. Adolescent development and psychological mechanisms in interactive media use / Elly A. Konijn, Jolanda Veldhuis, Xanthe S. Plaisier, Marloes Spekman, and Anouk den Hamer 16. The psychology of interactive media habits / Robert LaRose 17. Online addictions: gambling, video gaming, and social networking / Mark D. Griffiths and Daria J. Kuss -- Part V. Exposure, experience and evaluations of digital media: 18. Selective exposure in the communication technology context / Silvia Knobloch-Westerwick, Axel Westerwick, and Benjamin K. Johnson 19. Affording control: how customization, interactivity, and navigability affect psychological responses to technology / Sriram "Sri " Kalyanaraman and Bartosz W. Wojdynski 20. Psychological approaches to credibility assessment online / Miriam J. Metzger and Andrew J. Flanagin. Part VI. Good technology for better health: 21. Trust and engagement in online health: a timeline approach / Elizabeth Sillence and Pam Briggs 22. Computer-mediated support for health outcomes: psychological influences on support processes / Kevin B. Wright 23. Using digital games to promote health behavior change / Debra A. Lieberman 24. Leveraging psychology of virtual body for health and wellness / Giuseppe Riva, Antonios Dakanalis, and Fabrizia Mantovani 25. Treating emotional problems with virtual and augmented reality / Rosa M. Baños Rivera, Cristina Botella Arbona, Azucena García-Palacios, Soledad Quero Castellano, and Juana Bretón López. The Handbook of the Psychology of Communication Technology offers an unparalleled source for seminal and cutting-edge research on the psychological aspects of communicating with and via emergent media technologies, with leading scholars providing insights that advance our knowledge on human-technology interactions. A uniquely focused review of extensive research on technology and digital media from a psychological perspective Authoritative chapters by leading scholars studying psychological aspects of communication technologies Covers all forms of media from Smartphones to Robotics, from Social Media to Virtual Reality Explores the psychology behind our use and abuse of modern communication technologies New theories and empirical findings about ways in which our lives are transformed by digital media Recent years have seen an explosion in the design, deployment, and diffusion of communication technologies. Scholars in communication, psychology, and related fields have been at the forefront of this information revolution, contributing new theories and conducting exciting empirical studies. The Handbook of the Psychology of Communication Technology offers an unparalleled source of influential and cutting-edge research on psychological aspects of communicating with and via new media technologies, bringing together an impressive assembly of communication and psychological issues