The Handbook of Global Outsourcing and Offshoring: The Definitive Guide to Strategy and Operations; 3rd Edition

"The expansion of outsourcing and offshoring, and the emergence of new sourcing models are challenging existing management practices. It has become increasingly important to understand the phenomena, not least as a basis for suggesting what directions it will take, its impacts, how it has been conducted, and how its management can be better facilitated. This book offers a broad perspective on various issues relating to the sourcing of IT and business processes and services in a company, national and global context. Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context. Readers from a wide range of industry and regions need to know how to outsource, and to build the skills to participate in and manage outsourcing from client and vendor perspectives."-- Provided by publisher Front Matter....Pages i-xiv Introduction....Pages 1-4 Front Matter....Pages 5-5 Overview of the Global Sourcing Marketplace....Pages 7-30 Sourcing Models: What and When to Outsource or Offshore....Pages 31-75 Country Attractiveness for Sourcing....Pages 76-104 The Attractiveness of Western Countries for Outsourcing Services and Backsourcing....Pages 105-128 Front Matter....Pages 129-129 Supplier Configurations and Capabilities....Pages 131-157 Supplier Selection, Retained Management Capabilities and Legal Issues....Pages 158-190 Leveraging Knowledge and Expertise....Pages 191-210 Front Matter....Pages 211-211 The Outsourcing Life Cycle and the Transition Phase....Pages 213-238 Governance of Outsourcing Relationships....Pages 239-252 Managing Globally Distributed Teams....Pages 253-279 Captive and Shared Service Centres....Pages 280-302 Innovation Through Outsourcing....Pages 303-323 Back Matter....Pages 324-351 "The expansion of outsourcing and offshoring, and the emergence of new sourcing models are challenging existing management practices. It has become increasingly important to understand the phenomena, not least as a basis for suggesting what directions it will take, its impacts, how it has been conducted, and how its management can be better facilitated. This book offers a broad perspective on various issues relating to the sourcing of IT and business processes and services in a company, national and global context. Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context."-- Portion of summary from book Now in its third edition, the definitive guide to outsourcing and offshoring strategy and operations.Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context.