The Future of Knowledge Management: Reflections from the 10th Anniversary of the International Association of Knowledge Management (IAKM) (Knowledge Management and Organizational Learning, 12)

This edited volume explores the challenges and opportunities of knowledge management (KM) in the post-pandemic world. Intangibles have become dominant resources, and their effective management is key to navigating the complexity of the new business environment. The book is divided into three parts, each focusing on a different aspect of KM: complexity, human factors, and technology. Through 15 chapters by 28 contributors from 18 countries, this collection offers a diverse range of perspectives on the evolution of KM over the past decade and its potential for the future. The contributors analyze topics such as digital transformation, distant reading, knowledge visualization, and advanced KM systems. This volume will be of interest to researchers and practitioners in the field of KM, as well as to anyone interested in the challenges and opportunities facing organizations in the post-pandemic world. This edited volume celebrates the 10th anniversary of the International Association for Knowledge Management, offering an overview of the field's achievements and prospects for innovation and sustainability. Introduction The International Association for Knowledge Management (IAKM) The Book Series Knowledge Management and Organizational Learning This Volume Contents Contributors Part I: Knowledge Management: A Complexity Perspective Approaching the Complexity of Knowledge Management 1 Introduction 2 Understanding Knowledge from a Managerial Perspective 3 Linearity as a Barrier to Understanding the Complexity of Knowledge Management 4 Using Linear Metrics for Measuring Nonlinear Fields of Knowledge and Their Catastrophic Results 5 Knowledge Dynamics: Changing the Paradigm from Newtonian Logic to Thermodynamics 6 The Challenge of Managing Knowledge Entropy 7 Conclusions References The Pervasive Identity of Knowledge Management: Consolidation or Dilution? 1 Introduction 2 KM: A Brief History 3 KM as a Scientific Discipline and Its Future 4 A Literature Analysis 5 Results 5.1 Quantitative Analysis 5.2 Meta-review 5.2.1 General Papers 5.2.2 Context-Oriented Papers Health Sector Higher Education Knowledge Management in SMEs 5.2.3 Influencing Factors 5.2.4 Technology-Related Factors 5.2.5 Specific Management Focus 6 Discussion and Conclusion References Key Milestones in the Evolution of Knowledge Management: What Is Next? 1 Introduction 1.1 A Brief History of KM 1.2 Where Does KM Stand Today? 2 Selected Key KM Trends 2.1 Artificial Intelligence (AI), Big Data, and Analytics 2.2 Information Overload 2.3 KM Education and Training 2.4 KM for Innovation and Creativity 3 What Is Next for KM? 3.1 More Holistic and Inclusive KM 3.2 More Scalable and Sustainable KM During Disruptions 3.3 More Research on KM 4 Concluding Thoughts References Futurizing Intellectual Capital Theory to Uncover Pertinent and Unexplored Horizons 1 Introduction 2 IC-Relevant Changes in Companies’ Operating Environment and Work Life 2.1 Digitalization 2.2 Remote Work 2.3 Gig Work 2.4 Open Innovation and Crowdsourcing 2.5 Ethical Leadership 2.6 Sustainability 2.7 Green IC 2.8 Organizational Resilience 3 Consequences for IC Theory 3.1 IC Components 3.1.1 Human Capital 3.1.2 Structural Capital 3.1.3 Relational Capital 3.2 Performance Implications of IC 3.3 Moderating Variables 3.4 Proposed Theoretical Model 4 Conclusion References Knowledge Management Essentials: Reflections on the Core of the Discipline and Future Outlook 1 Introduction 2 History and Development of the Knowledge Management 3 Knowledge Management Essentials 3.1 Knowledge 3.2 Knowledge Management Framework 3.3 Knowledge Management Methods and Tools: The Core KM Portfolio 3.4 Knowledge Management Curriculum 4 Outlook for KM Research and KM Practice 4.1 Critical Discourse in Knowledge Management: Knowledge as Critical Resource 4.2 Ethics in Knowledge Management 4.3 Interrelationships Between KM Enablers 4.4 Tacit Knowledge, Human Experiences, and Artificial Intelligence? 4.5 Save Resources with Knowledge! 5 Summary References Part II: Knowledge Management: A Human Perspective Future Paths of Knowledge Management: How Do Spirituality, Calling, and Knowledge Management Fit Together? 1 Introduction 2 Why an Organization and Its KM Should Focus on the Future Best Self of the Employees 3 How an Organization and Its KM Should Focus on the Future Best Self of the Employees 3.1 Vision Development as a Knowledge Creating Process 3.1.1 Learning from an Envisioned Future 3.1.2 Need Orientation 3.1.3 A Wavelike Process 3.2 Connecting the Future Best Self of the Employees with the Future Best Self of the Organization 4 Conclusion References The Human Side of Knowledge Management 1 Introduction 2 The Human Component of Knowledge Management 3 Attitudes 4 Self-efficacy 5 Trust 6 Conclusions References Unlearning as a Future Challenge for Knowledge Management 1 Introduction 2 Unlearning 2.1 Unlearning vs Forgetting 2.2 Intentional Unlearning 2.2.1 The Operationalization of Unlearning 2.3 Unlearning in the Context of Mainstream KM 3 Positive Implications for the Implementation of Unlearning in Knowledge Management Practices 4 Some Thoughts About Organizational Agility Capability (OAC), Organizational Unlearning Capability (OUC), and Technology 5 Concluding Remarks References Emotions and Their Relation with Knowledge Risks in Organizations 1 Introduction 2 Knowledge Risks 3 Emotions: How Can They Influence Our Behavior at Work? 4 The Potential Impact of Emotions on Knowledge Risk Behaviors 5 Conclusions References Knowledge Management and Innovation in the COVID-19 Context: Flowing from the Organization Toward the Network Level 1 Introduction 2 COVID-19 Pandemic and the Reconfiguration of Knowledge Management Processes 3 Organizational Knowledge Management Processes: Taking Stock of the Intellectual Capital Wellspring 4 Gliding from the Organizational Toward Network Knowledge Processes 5 Network Knowledge Management Processes: The Recapitalization of Knowledge Networks Toward Open Innovation 6 Conclusions References Part III: Knowledge Management: A Technology Perspective Knowledge Management, Digital Transformation and the Resilience of the Firm 1 Knowledge, Digital Transformation and Cybersecurity 1.1 Cyber Risk and Cyber Risk Management 1.2 Digital Transformation and Cybersecurity 1.3 Cybersecurity as a ‘Knowledge Problem’ 2 Towards a Knowledge-Driven Approach to Digital Resilience in Organizations 2.1 Cybersecurity Knowledge: A Definition 2.2 Cybersecurity Knowledge Management 2.2.1 Identification and Acquisition of Cybersecurity Knowledge 2.2.2 Organization and Storing of Cybersecurity Knowledge 2.2.3 What Is a Cybersecurity Knowledge Organization System? 2.2.4 Sharing and Dissemination of Cybersecurity Knowledge 2.2.5 Creating, Reviewing and Updating Cybersecurity Knowledge 2.2.6 Regular Assessment of Cybersecurity Knowledge 3 Conclusions References Broadening the Knowledge Management Horizon: A Case of Distant Reading 1 Introduction 1.1 Current State of KM 1.2 Future of KM 1.3 This Chapter 2 Distant Reading Approach 2.1 Concept of Distant Reading 2.2 Tools and Techniques of Distant Reading 3 Case Study Description 3.1 Research Questions and Procedure 3.2 Case Selection 3.3 Annotation and Co-word Analysis 3.4 Social Network Analysis and Visualisation 4 Results 4.1 Network Efficiency 4.2 Key Protagonists 4.3 Network Brokers 4.4 Network Communities 5 Discussion 5.1 Main Findings 5.2 Implications for Research and Practice 5.3 Current Limitations and Future Directions 6 Conclusions References Visualising Knowledge for Decision-Making: A Framework for Selecting Visual Templates 1 Introduction 2 The Relevance of Visualisation Supporting Decision-Making 3 Knowledge Visualisation Templates 4 Towards a Framework for Selecting Knowledge Visualisation Templates 4.1 Level of Formality 4.2 Level of Domain Dependence 4.3 Content of Knowledge (Semantics) 4.4 Form of Knowledge (Syntax) and Mental Scenarios 5 Discussion 6 Conclusions References Learning from the Future: Knowledge Management Systems in the Twenty-First Century 1 Introduction 2 Evolution of KMS 3 Shortfalls for KMS in the Twenty-First Century 4 Reimagining the SEARCH Function 5 Reframing Cloud Computing 6 KM Practices, KMS in the Near Future, and Challenges 7 Prototypical KMS 8 Conclusion References Knowledge Management in the Metaverse 1 Introduction 2 Knowledge Management and the Metaverse 2.1 Socialization in the Metaverse 2.2 Externalization in the Metaverse 2.3 Combination 2.4 Internalization 3 Conclusion References