The facility management handbook

David G. Cotts, PE, CFM and Richard P. Payant, CFM, CPE named International Facility Management Association's (IFMA) Authors of the Year 2010 for The Facility Management Handbook, 3rd Edition Based on best practices and proven research, The Facility Management Handbook has long been the go-to resource for professionals in the field. Extensively updated for the realities of today's workplace, the third edition provides readers with the tools and guidance they need to wipe out inefficiency and create a productive facility that integrates people, place, and process. Covering a broad range of topics from space planning and maintenance to benchmarking and outsourcing, readers will gain practical insight into how they can: - design, construct and maintain facilities using sustainable practices - provide a safe, attractive work environment that supports productivity - ensure that facility plans match organizational needs - plan and control capital expenditures - address critical security and emergency preparedness issues Complete with case studies and indispensable information on sustainability and post-9/11 security concerns, this is still the ultimate resource for facility managers. Contents......Page 8 Preface to the Third Edition......Page 10 Acknowledgments......Page 14 Section I: Background and Organization......Page 16 1 The Nature of Facility Management......Page 18 2 Organizing the Department......Page 46 3 Facility Management Leadership......Page 75 Section II: Planning, Programming, and Budgeting......Page 92 4 Strategic and Annual Planning......Page 94 5 Financial Management......Page 113 6 Space Planning and Management......Page 131 Section III: Real Estate......Page 148 7 Real Estate Options......Page 150 8 Lease Administration and Property Management......Page 165 Section IV: Sustainability......Page 182 9 Definitions, Background, and Applications of Sustainability......Page 184 10 Sustainability in Practice......Page 194 11 Sustainability Financials, Acceptance, and Implementation......Page 204 Section V: The Design-Build Cycle......Page 212 12 Project Management......Page 214 13 Programming and Project Development......Page 226 14 The Design Process......Page 240 15 The Construction Phase......Page 255 Section VI: Facility Emergency Preparedness......Page 272 16 Planning, Definitions, and Threat Assessment......Page 274 17 Command, Control, and Communications......Page 283 18 Emergency Preparation and Training......Page 296 19 Emergency Response and Recovery......Page 310 Section VII: Facility Security Management......Page 322 20 Facility Security Goals and Responsibilities......Page 324 21 Facility Security and Planning......Page 333 22 Facility Security Implementation......Page 345 Section VIII: Operations and Maintenance......Page 360 23 Contracting and Types of Contracts......Page 362 24 Work Coordination......Page 374 25 Facility Operations......Page 383 26 Maintenance and Repair......Page 406 27 Facility Services......Page 427 Section IX: Facility Management Practice......Page 448 28 Administering the Department......Page 450 29 Managing Quality Facilities......Page 475 30 Managing the Budget......Page 491 31 Communications......Page 522 32 Information Systems and Other Technology......Page 530 33 Problem Solvers Look at the Current State and the Future of Facility Management......Page 547 Appendix A: The Facility Manager’s Tool Kit of References......Page 560 Appendix B: Web-Sites and Internet Addresses......Page 566 Appendix C: Facility Management Education Programs......Page 574 Appendix D: Life-Cycle Cost Example......Page 579 Appendix E: Synopses of Economic Studies on Sustainability......Page 583 Appendix F: Facility Security and Emergency Best Practices......Page 585 Appendix G: Backup Documents......Page 588 A......Page 631 B......Page 633 C......Page 636 D......Page 640 F......Page 641 H......Page 643 I......Page 644 L......Page 645 M......Page 646 O......Page 647 P......Page 648 R......Page 649 S......Page 650 T......Page 652 V......Page 653 Z......Page 654 A......Page 656 B......Page 657 C......Page 658 D......Page 661 E......Page 662 F......Page 663 I......Page 665 L......Page 666 M......Page 667 O......Page 668 P......Page 669 R......Page 671 S......Page 672 T......Page 674 W......Page 675 Y......Page 676

Based on best practices and proven research, this thoroughly updated and revised edition of The Facility Management Handbook—the best-selling, most widely-used facility management book of all time—gives you powerful arguments and tools to bring to the business planning table, allowing you to demonstrate the enormous profit potential of your department, and secure your well-deserved leadership role in your organization.

Packed with case studies and illuminating examples, this comprehensive resource covers a broad range of topics, from space planning and maintenance to benchmarking and outsourcing, supplying you with the background and techniques you need to:

• Design, construct, and maintain facilities using sustainable practices.

• Provide a safe, attractive work environment that supports productivity.

• Assemble an excellent facility management team.

• Plan and control capital expenditures.

• Ensure that facility plans match organizational needs.

• “Sell” facility management through commonsense public relations techniques.

• Minimize construction litigation.

• Reduce space renovation caused by “churn.”

• Maintain and encourage continuous improvement.

• Apply dozens of sound principles and problem-solving techniques that cut costs in every area, with no diminution of services.

Featuring the most complete, up-to-date glossary of FM terms ever published, as well as an essential “toolkit” of print, internet, web and e-mail resources, the third edition addresses critical post-9/11 security and emergency preparedness issues, and includes a practical discussion of how to work the growing concern of sustainability into your current and future facility management plans.

Now updated for the realities of today’s workplace, the book has everything you need – down to the last detail – to help you organize all your functional activities and create a productive, businesslike facility that truly integrates people, place, and purpose.

Praise for previous books by David Cotts:

The Facility Management Handbook

“A comprehensive primer on the subject.” — Food Management

The Facility Manager’s Guide to Finance and Budgeting

“A vital resource for 21st-century facility managers in any organization or work sector.”— Chief Engineer

Nothing ever published in the facility management field comes close to the unconditional acceptance of "The Facility Management Handbook". Extensively updated for the realities of today's workplace, the book gives readers the tools and guidance they need to wipe out inefficiency, and create a productive facility that integrates people, place, and process. In addition, the book includes 30 per cent new material, including indispensable information on sustainability and post 9/11 security concerns. Comprehensive and up to date, this is still the ultimate resource for facility managers. Shows that the management of a company's facilities, from boiler room to board room, can maximize productivity and profits. The entire facility management area - planning, leadership, managing the design process, managing finances, leasing, operations, maintenance and benchmarking - is covered **David G. Cotts, PE, CFM and Richard P. Payant, CFM, CPE named International Facility Management Association's (IFMA) Authors of the Year 2010 for__The Facility Management Handbook, 3rd Edition__**__The Facility Management Handbook__