The E-Business Workplace : Discovering the Power of Enterprise Portals

Make The E-Business Workplace Work For You From the consultants at PricewaterhouseCoopers and SAP come the keys to understanding and taking advantage of the most exciting development in the world of business technology-the e-business workplace. Written in language that is accessible to all executives and managers, in any company and industry-not just to information technology professionals-the authors explain how this user-oriented, people-friendly technology can transform your organization by empowering collaboration among its employees and value network partners. Here are answers to such critical questions as: * How can you use workplace technology to move from integration to true collaboration? * What are the advantages of a truly people-friendly technology? * Does workplace technology add value? * How are roles different from jobs, and how does the e-business workplace use roles to help people perform their jobs more effectively and efficiently? * What are the components of workplace technology software, and how do you choose a product best suited to your organization? * Can the e-business workplace help your organization manage change? * Where does workplace technology fit within the broader e-business context? * Can the e-business workplace help your organization achieve its vision? In answering these questions, the authors support their conclusions with numerous real-world examples that move the theory behind workplace technology into practice. The E-Business Workplace also provides insights and knowledge found nowhere else, based on the thousands of technology implementations in which they and their organizations have been integrally involved. Take this opportunity to learn about a critically important technology that may be the defining factor in determining success and failure in an increasingly complex Internet-enabled economy. The E-Business Workplace 1 Contents 4 Foreword 8 Acknowledgments 12 Introduction 14 Workplaces 15 Deriving Value from the Workplace 21 1 From Integration to Collaboration 24 Phase I: Integration through Enterprise Resource Planning 25 Phase 2: Cooperation through Supply Chain Management and Internet-Based Communication 25 Phase 3: Collaboration through Advanced Technologies 26 The Workplace: The Ultimate Collaborative Tool 27 Building Up, Not Replacing 29 Value Webs 31 2 People Matter: The Human Dimension 34 Fear of Technology in Business and in Popular Culture 34 Moving from Fear to Empowerment 35 From Static to Dynamic Processes and Systems 36 Looking Back 37 ERP Begins To Connect People to Systems 37 From User to Master 38 Design Concepts 40 Knowledge Is Power 41 Every Individual Can Be a System Integrator 42 The Workplace Puts People in Control 43 3 Value Proposition for E-Business and Workplaces 46 E-Business Enhances Revenue and Reduces Costs 47 Key E-Business Benefits 47 Achieving Business Value 48 Employees Benefit from the Workplace 53 Customer Value Equals Corporate Value 54 Building the Business Case 55 4 The Workplace and Its Roles 66 Characteristics of Roles 68 Role Components 69 From Function- and Process-Based to Role-Based 74 What Implementers Should Know 76 5 A Day in the Life of a Workplace: Three Roles 82 Roles: CFO 82 Roles: Sales Manager 85 Roles: Field Service Engineer 85 CFO’s Day 87 Sales Manager’s Day 92 Field Service Engineer’s Day 95 6 Communities and Marketplaces 104 Structural Issues Involved in Developing a Community 105 What Is a Marketplace? 108 Marketplace Member or Marketplace Maker 112 Marketplace Guiding Principles 114 7 A Day in the Life of Community Workplaces 118 Enterprise Community Workplace 119 Collaborative Engineering and Project Management: Using the Enterprise Community Workplace 122 Collaborative Planning: Using the Enterprise Community Workplace 129 8 Workplace Technology 140 Typical Interaction with the Workplace 142 Workplace Features 143 Technical Requirements of the Workplace System 162 Beyond the Browser 164 9 From Change Management to Manageable Change 166 Change Management to Date 168 Why Change Management Is Changing 171 The Workplace as a Change Management Enabler 175 New Face of Change 176 Knowledge Management 180 Resources Required for Change Management 183 Risks in the New Change Management 184 10 Implementing a Workplace and Driving Business Value 186 How the Workplace Helps Corporate Leadership 187 How the Workplace Helps Individuals 189 Implementation Best Practices 193 11 E-Business and the Workplace: A Broad View 200 B2B Takes the Lead 200 Out with the Old 201 In with the New 202 ERP and E-Business Supercharge Each Other 204 Where Does the Workplace Fit In? 211 12 Getting to Where You Want To Be 214 Implementing the Workplace 215 Content Is King 218 Drawing in Workplace Users 220 Critical Success Factors 221 Mitigating Risks 225 Who Owns the Workplace? 227 Managing Expectations 229 Final Word: The Enabling Power of the Workplace 231 Glossary 232 Appendix: Using the CD-ROM 236 About the Authors 240 Index 250 Annotation Make The E-Business Workplace Work For You From the consultants at PricewaterhouseCoopers and SAP come the keys to understanding and taking advantage of the most exciting development in the world of business technology-the e-business workplace. Written in language that is accessible to all executives and managers, in any company and industry-not just to information technology professionals-the authors explain how this user-oriented, people-friendly technology can transform your organization by empowering collaboration among its employees and value network partners. Here are answers to such critical questions as: How can you use workplace technology to move from integration to true collaboration? What are the advantages of a truly people-friendly technology? Does workplace technology add value? How are roles different from jobs, and how does the e-business workplace use roles to help people perform their jobs more effectively and efficiently? What are the components of workplace technology software, and how do you choose a product best suited to your organization? Can the e-business workplace help your organization manage change? Where does workplace technology fit within the broader e-business context? Can the e-business workplace help your organization achieve its vision? In answering these questions, the authors support their conclusions with numerous real-world examples that move the theory behind workplace technology into practice. The E-Business Workplace also provides insights and knowledge found nowhere else, based on the thousands of technology implementations in which they and their organizations have been integrally involved. Take this opportunity to learn about a critically important technology that may be the defining factor in determining success and failure in an increasingly complex Internet-enabled economy. This title shows corporations how mySAP.com can be used to cut costs and save time. The ability of SAP to deliver customer-centric open, personalized and collaborative inter-enterprise solutions on demand is the foundation of mySAP.com. It enables companies of all sizes and industries to fully engage their employees, customers and partners to capitalise on the new Internet economy. It also shows how businesses can gain competitive advantages in the Internet economy and how mySAP.com can be implemented to fully integrate a corporation's operational business processes, while enabling the company to reach out to its customers and business partners along the supply and value chain From the consultants at PricewaterhouseCoopers and SAP come the keys to understanding and taking advantage of the most exciting development in the world of business technology - the e-business workplace. Written in language that is accessible to all executives and managers, in any company and industry not just to information technology professionals - the authors explain how this user-oriented, people-friendly technology can transform your organization by empowering collaboration among its employees and value network partners The ability of SAP to deliver customer-centric open, personalized and collaborative inter-enterprise solutions on demand is the foundation of mySAP.com. This title shows corporations how mySAP.com can be used to cut costs and save time CD-ROM contains: customer testimonials; demos of mySAP Workplace; examples of MiniApps windows; web links for more information; Adobe Acrobat Reader 4.0; Microsoft Internet Explorer 5; Macromedia Shockwave 8.0 Plugin Very quickly Internet technology has forced companies to change the main thrust of their business system architectures and organizational dynamics.