The dynamics of global sourcing : perspectives and practices : 6th Global Sourcing Workshop 2012, Courchevel, France, March 12-15, 2012, Revised selected papers

This book contains 13 carefully revised and selected papers from the 6th Workshop on Global Sourcing, held in Courchevel, France, during March 12 ́ 15, 2012. They have been selected from 46 submissions and represent both client and supplier perspectives on sourcing of global services. This volume is intended for use by students, academics, and practitioners interested in the outsourcing and offshoring of information technology and business processes. It offers a review of the key topics in outsourcing and offshoring, populated with practical frameworks that serve as a toolkit for students and managers. The topics discussed combine theoretical and practical insights, and they are extensively illustrated by case studies from client and vendor organizations. Last but not least, the book examines current and future trends in outsourcing and offshoring, paying particular attention to the centrality of innovation in sourcing arrangements, and how innovation can be realized in outsourcing Front Matter....Pages - Analyzing Client Dependence in Dyadic IS Outsourcing Relationships....Pages 1-19 How Do Planned and Actual Interaction Structures Differ in Global Outsourcing Arrangements?....Pages 20-38 Asset Transfer in IT Outsourcing: Divesting Commodities or Inviting Investment?....Pages 39-60 Measuring the Relative Efficiency of Global Delivery Models in IT Outsourcing....Pages 61-75 Understanding Innovation in Outsourcing Services....Pages 76-92 Shifting Sand: Organizational Identity, Partnership and IT Outsourcing....Pages 93-104 Learning Software-Maintenance Tasks in the Transition Phase of Offshore Outsourcing Projects: Two Learning-Theoretical Perspectives....Pages 105-125 Understanding Resistance in IT Outsourcing: A Service Provider Perspective....Pages 126-141 Cloud Sourcing: Implications for Managing the IT Function....Pages 142-163 Coordination as a Service to Enable Agile Business Networks....Pages 164-174 Seeking Opaque Indifference in Offshore BPO....Pages 175-193 Exploring Failures at the Team Level in Offshore-Outsourced Software Development Projects....Pages 194-211 Global Sourcing of Information Systems Development - Explaining Project Outcomes Based on Social, Cultural, and Asset-Related Characteristics....Pages 212-233 Back Matter....Pages -