کتاب فعالیت‌های تعارض و ارتباط: ۳۰ تمرین آموزشی با تأثیر بالا برای یادگیرندگان بزرگسال

Книга The Conflict and Communication Activity Book: 30 High-Impact Training... The Conflict and Communication Activity Book: 30 High-Impact Training Exercises for Adult LearnersКниги Бизнес книги Автор: Bill Withers, Keami D. Lewis Год издания: 2003 Формат: pdf Издат.:AMACOM Страниц: 256 Размер: 5,6 ISBN: 0814471676 Язык: Английский0 (голосов: 0) Оценка:Every workplace has its share of conflict, and one of training's universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations. The Conflict and Communication Activity Book features: \* Field-proven exercises from the authors' worldwide experience \* Easy-to-follow instructions for preparation, additional reading, and Q & A processes \* Valuable essays on handling conflict situations \* An Exercise Matrix to sort activities by type, length, and other parameters It also includes a jam-packed Trainer's Toolbox containing more than sixty handouts, flipcharts, and overheads; workshop agendas; instructions for breakout sessions; and tons more. From the quick-fix solutions of the "My Workshop Starts in Five Minutes" section to fully developed sessions, this book will be every educator's best friend. Contents......Page 8 Preface......Page 10 Acknowledgments......Page 12 TEACHING ABOUT CONFLICT AND COMMUNICATION WITH GAMES AND EXERCISES......Page 14 Why Playing Games in the Classroom Is Serious Business......Page 16 Creating a Successful Learning Environment......Page 18 Some Good Questions about Conflict......Page 24 CONFLICT AND COMMUNICATION EXERCISES......Page 28 MY WORKSHOP STARTS IN FIVE MINUTES......Page 30 1. Three Similarities and One Difference......Page 31 2. A New Leaf......Page 36 3. Right Listening......Page 39 4. Building Bridges......Page 46 5. Climbing Life’s Ladders......Page 49 6. Draw a House......Page 54 7. Energy Jump......Page 59 8. Meet the Press......Page 62 9. Not “I”......Page 67 10. Sentence Relay......Page 75 11. The Squares Game......Page 81 12. What You See Is What You Get......Page 86 EXERCISES TO PREPARE IN ADVANCE......Page 90 13. Four Roads to Resolution......Page 94 14. A Time You Felt Different......Page 101 15. Centering under Pressure......Page 108 16. How Soon Is Possible?......Page 114 17. I Lean......Page 118 18. Minefield......Page 121 19. Missing the Meaning......Page 126 20. Say It, Shout It, Skip It......Page 129 21. Telephone Tales......Page 134 22. Think Fast: Three Variations......Page 139 23. Timed Square......Page 144 24. Values Clarification......Page 150 25. What’s in a Word?......Page 156 26. Workers and Managers......Page 163 FULL-DAY WORKSHOPS......Page 169 27. Diversity Dialogue......Page 170 28. Hold Please......Page 176 29. The Synthetic Culture Lab......Page 181 30. Write Your Own Case Study......Page 186 TRAINER’S TOOLBOX......Page 200 Exercise Matrix......Page 201 Sample Agendas......Page 203 Handouts, Flipcharts/Overheads, and Charts......Page 217 Tips for Leading Group Activities......Page 280 Fun Ways to Break into Groups......Page 281 Additional Resources......Page 286 D......Page 294 T......Page 295 W......Page 296 If you're a trainer, you know that every workplace has conflict. One of the most fundamental goals of training is showing how to address that conflict through healthy, productive communication. Now, there's a book that gives you advanced tools and exercises to help foster constructive dialogue among participants, creating immediate, positive outcomes from difficult situations. Packed with 30 proven, high-impact exercises you can easily adapt to any existing program, The Conflict and Communication Activity Book enables you to generate wide-ranging benefits for participants. Whether you're reaching for one of the quick-fix solutions in the special "My Workshop Starts in Five Minutes" section, or using the material to develop a new session from scratch, you'll find plenty of fresh approaches and ideas. The exercises -- covering topics such as teamwork, communication skills, centering, conflict resolution skills, diversity awareness, and worldview -- pave the way quickly and easily toward superior results. Conflict exists in every organization. The Conflict and Communication Activity Book makes it easy for you and your participants to face it head-on.

withers Has Some 20 Years Of Experience Developing Conflict Resolution Processes In Cross-cultural Business Settings; Lewis Is The Manager Of Diversity Programs At A Leading Technology Company. Written For Workplace Teachers, Trainers, And Facilitators, This Practical Text Presents Clear—both In Content And Visual Layout—step-by-step Instructions For 30 Creative, Highly Interactive Exercises Contributed By Trainers And Teachers Working In Europe, Asia, And The Americas. Topic Areas Include Teamwork, Communication Skills, Centering, Conflict Resolution Skills, Diversity Awareness, And Worldview. A Trainer's Toolbox Appendix Includes Reproducible Exercise Handouts, Flipcharts, Sample Agendas, Useful Teaching Tips, And Additional Resources. Annotation ©2003 Book News, Inc., Portland, Or

"Packed with 30 proven, high-impact exercises you can easily adapt to any existing program, The Conflict and Communication Activity Book enables you to generate wide-ranging benefits for participants. This outstanding resource includes: complete step-by-step instructions including preparation, additional reading, materials needed, and question-and-answer processes; valuable essays on handling conflict situations; and a Trainer's Toolbox featuring workshop agendas, a complete set of more than 60 reproducible handouts, flipcharts, overhead masters, and a special Exercise Matrix that helps you choose the right activity for your training objectives."--Jacket