The Complete Idiot's Guide to Verbal Self-Defense : Quick and Easy Guidance for Standing Your Ground

In this confidence-boosting guide, readers learn that they never have to feel powerless in a verbal encounter again with a mate, colleague, relative, or friend. Features tips on how to listen and speak more effectively, use language that reduces tension, and exit an argument gracefully. Readers learn how to respond to criticism, and how to deliver negative messages of their own in a controlled style that doesnt sacrifice their dignity. Loaded with advice on keeping arguments from escalating; saying soothing things to calm an irate person down; and handling those tricky relationship disputes. You're no idiot, of course. You know it's unhealthy to obsess about a waiter's insulting remarks, and you're tired of hearing your "best friend" remind you of your shortcomings. But when it comes to actually confronting the verbal bullies in your life, you feel like your yellow streak has turned into stripes. Don't swallow your pride just yet! The Complete Idiot's Guide to Verbal Self-Defense, by best-selling author Dr. Lillian Glass, shows you how to take control of the situation. In this Complete Idiot's Guide, you get:

Offers advice on identifying the verbal bullies in one's life, determining the difference between abuse and "kidding around," turning negative comments to one's advantage, and delivering verbal defense appropriately and confidently Irreverent in approach, these guides include tips and advice from leading authorites, aiming to help with life's big decisions and challenges, as well as hobbies and sports. This work offers advice on how to win verbal encounters. Because knowledge is power, identifying your verbally offensive opponent can provide you with the warning signals that the verbal enemy is approaching and ready to attack at any time.