راهنمای کامل احمق‌ها برای کنار آمدن با افراد دشوار

You're no idiot, of course. You know how to negotiate the best prices, mediate your kids' disputes, and even have your mother-in-law over for dinner now and again. But when it comes to dealing with truly difficult people, you feel like donning a suit of armor. Don't suit up yet! The Complete Idiot's Guide to Getting Along with Difficult People provides you with everyting you need to know to build better relationships. Whether you want to negotiate a raise, ask for your lawnmower back, or take legal actions, this book will help you do it. In this Complete Idiot's Guide, you get: "The Complete Idiot's Guide to Getting Along with Difficult People provides you with everything you need to know to build better relationships. Whether you want to negotiate a raise, ask for your lawnmower back, or take legal action, this book will help you do it." "In this Complete Idiot's Guide, you get idiot-proof steps for handling inappropriate workplace behavior, quick and easy ways to deal with poor customer service, step-by-step guidelines for dealing with ego-driven negotiators, and tips, definitions, and warnings to help along the way."--Jacket When it comes to keep-it-simple information, millions of people rely on the Complete Idiot's Guide series for everything from investing in mutual funds to planning a wedding. This book provides help for dealing with difficult people Gives suggestions for dealing with inappropriate workplace behavior, poor customer service, and tough negotiators