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This book has been created to reflect the most current thinking among key Six Sigma leaders regarding what should be contained in the ASQ Master Black Belt Body of Knowledge (BoK). For quick reference and ease of use, chapter and section numbering exactly mirrors that of the BoK. The primary audience for this work is the individual who plans to prepare to sit for the Six Sigma Master Black Belt certification examination. Therefore, this book assumes the individual has the necessary educational background and experience in quality and Lean Six Sigma. Concepts are dealt with briefly, but supplemented with practical examples. Theoretical discussion has been avoided unless such a discussion was necessary to communicate a concept. A secondary audience for the handbook is the quality and Six Sigma professional who would like a relevant Lean Six Sigma reference book. With this audience in mind, some material has been expanded beyond what the Body of Knowledge requires. The CD accompanying the print book and at the end of the e-book versions includes a practice problem set covering each part of the book and a simulated examination that has problems distributed among parts according to the scheme published in the Body of Knowledge. Enterprise-wide planning and deployment Strategic plan deployment Strategic plan alignment Deployment of six sigma systems Six sigma methodologies Opportunities for improvement Risk analysis of projects and the pipeline Organizational design Organizational commitment Organizational finance and business performance metrics Cross-functional competencies Data gathering Internal organizational challenges Executive and team leadership roles Project management Project execution Project oversight and management Project management infrastructure Project financial tools Training design and delivery Training needs analysis Training plans Training materials and curriculum development Training effectiveness evaluation Mentoring responsibilities Mentoring champions, change agents, and executives Mentoring black belts and green belts Mentoring non-belt employees Advanced measurement methods and tools Measurement systems analysis (MSA) Measuring and modeling relationships between variables Design of experiments (DOE) Automated process control (APC) and statistical process control (SPC) Appendices Appendix 1: ASQ code of ethics (may 2005) Appendix 2: ASQ certified master black belt (MBB) body of knowledge Appendix 3: Ccontrol chart combinations for measurement data Appendix 4: Control chart constants Appendix 5: Constants for Appendix 6: Factors for estimating Appendix 7: Control charts for count data Appendix 8: Binomial distribution table Appendix 9: Cumulative binomial distribution table Appendix 10: Poisson distribution table Appendix 11: Cumulative poisson distribution table Appendix 12: Standard normal distribution table Appendix 13: Cumulative standard normal distribution table Appendix 14: Distribution table Appendix 15: Chi-square distribution table Appendix 16: F(0.99) distribution table Appendix 17: F(0.975) distribution table Appendix 18: F(0.95) distribution table Appendix 19: F(0.90) distribution table Appendix 20: F(0.10) distribution table Appendix 21: F(0.05) distribution table Appendix 22: F(0.025) distribution table Appendix 23: F(0.01) distribution table Appendix 24: Equivalent sigma levels, percent defective, and ppm values Appendix 25: Glossary of lean Six Sigma and related terms Appendix 26: Glossary of Japanese terms References Index. Organizations are continuously trying to improve by reducing cost, increasing customer satisfaction, and creating an environment of empowered employees who continuously strive for excellence in each process and product. In much the same way, governments are continuously required to do “more with less,” enhance budget and organizational performance, and identify innovative ways to increase their impact. There are challenges to applying the Lean-Six Sigma (LSS) tools in the public sector. Examples of these challenges include hierarchical environments, a lack of common goals, and the complexity of working in the public sector. The information included as part of this book provides over 30 spotlights highlighting project examples, lessons learned, and tips and tricks for using LSS in the public sector. These spotlights are based on interviews facilitated with a robust sampling of senior operations strategy practitioners. The LSS methodology focuses on eliminating waste (lean) and then reducing variation (Six Sigma) in a process or product that contains no waste. The information covered in this book will allow someone to have an immediate impact in any public sector organization. It describes some of the most powerful continuous process improvement tools that can be used, with limited training required. This is further enhanced by showing direct correlations to the LSS tools and the challenges that will be faced. Because the public sector spans such a diverse range of organizational charters (such as transportation, education, and defense), this book does not focus solely on either manufacturing or services. Rather, it provides a balanced approach to utilizing LSS in all environments.