The Certified Quality Engineer Handbook (Third Edition)

This third edition provides the quality professional with an updated resource that exactly follows ASQ s Certified Quality Engineer (CQE) Body of Knowledge. Today it is not uncommon for the quality engineer to be involved in quality improvement activities in healthcare, finance, education, software applications, and other non-manufacturing sectors. In response, numerous new examples and illustrations that cover applications in some of these areas have been added. Key features of the third edition include: New and updated references Extensive revision of the statistical methods, complete with numerous updated examples and illustrations Over 75 new glossary entries This handbook can be used in preparation for the CQE exam or as a reference text for professional development. When a complete description or discussion of a topic is beyond the scope of the handbook, useful references have been included for further reading. Quality engineers will find this book to be an indispensible addition to their libraries. Title Page 3 Copyright Page 4 Table of Contents 5 List of Figures and Tables 13 Preface to the Third Edition 20 Preface to the Second Edition 22 Preface to the First Edition 23 How to Use This Book 26 Acknowledgments 28 Part I Management and Leadership 29 Chapter 1 A. Quality Philosophies and Foundations 30 Chapter 2 B. The Quality Management System 38 1. Strategic Planning 38 2. Deployment Techniques 42 3. Quality Information System 61 Chapter 3 C. ASQ Code of Ethics for Professional Conduct 69 Chapter 4 D. Leadership Principles and Techniques 73 Chapter 5 E. Facilitation Principles and Techniques 80 Chapter 6 F. Communication Skills 87 Chapter 7 G. Customer Relations 92 Chapter 8 H. Supplier Management 100 Chapter 9 I. Overcoming Barriers to Quality Improvement 108 Part II The Quality System 113 Chapter 10 A. Elements of the Quality System 114 Chapter 11 B. Documentation of the Quality System 118 Chapter 12 C. Quality Standards and Other Guidelines 121 Chapter 13 D. Quality Audits 128 1. Types of Audits 128 2. Roles and Responsibilities in Audits 129 3. Audit Planning and Implementation 130 4. Audit Reporting and Follow-Up 131 Chapter 14 E. Cost of Quality 133 Chapter 15 F. Quality Training 144 Part III Product and Process Design 151 Chapter 16 A. Classification of Quality Characteristics 152 Chapter 17 B. Design Inputs and Review 154 Chapter 18 C. Technical Drawings and Specifications 159 Chapter 19 D. Design Verification 163 Chapter 20 E. Reliability and Maintainability 165 1. Predictive and Preventive Maintenance Tools 165 2. System Reliability and Maintainability Indices 172 3. The Bathtub Curve and Other Failure Models 179 4. Reliability, Safety, and Hazard Assessment Tools 184 Part IV Product and Process Control 207 Chapter 21 A. Tools 208 Chapter 22 B. Material Control 213 1. Material Identification, Status, and Traceability 214 2. Material Segregation 217 3. Classification of Defects 218 4. Material Review Board (MRB) 219 Chapter 23 C. Acceptance Sampling 221 1. Sampling Concepts 223 2. Sampling Standards and Plans 233 3. Sample Integrity 252 Chapter 24 D. Measurement and Test 255 1. Measurement Tools 256 2. Destructive and Nondestructive Tests 270 Chapter 25 E. Metrology 273 Chapter 26 F. Measurement System Analysis 284 Part V Continuous Improvement 301 Chapter 27 A. Quality Control Tools 302 Chapter 28 B. Quality Management and Planning Tools 317 Chapter 29 C. Continuous Improvement Techniques 346 Chapter 30 D. Corrective Action 374 Chapter 31 E. Preventive Action 383 Part VI Quantitative Methods and Tools 387 Chapter 32 A. Collecting and Summarizing Data 388 1. Types of Data 388 2. Measurement Scales 389 3. Data Collection Methods 389 4. Data Accuracy 391 5. Descriptive Statistics 393 6. Graphical Methods for Depicting Relationships 400 7. Graphical Methods for Depicting Distributions 402 Chapter 33 B. Quantitative Concepts 407 1. Terminology 407 2. Drawing Statistical Conclusions 408 3. Probability Terms and Concepts 409 Chapter 34 C. Probability Distributions 422 1. Continuous Distributions 422 2. Discrete Distributions 436 Chapter 35 D. Statistical Decision Making 446 1. Point Estimates and Confidence Intervals 446 2. Hypothesis Testing 458 3. Paired-Comparison Tests 481 4. Goodness-of-Fit Tests 484 5. Analysis of Variance (ANOVA) 487 6. Contingency Tables 497 Chapter 36 E. Relationships Between Variables 501 1. Linear Regression 501 2. Simple Linear Correlation 511 3. Time-Series Analysis 516 Chapter 37 F. Statistical Process Control (SPC) 519 1. Objectives and Benefits 519 2. Common and Special Causes 520 3. Selection of Variable 520 4. Rational Subgrouping 521 5. Control Charts 522 6. Control Chart Analysis 547 7. Pre-Control Charts 550 8. Short-Run Statistical Process Control 552 Chapter 38 G. Process and Performance Capability 555 1. Process Capability Studies 555 2. Calculating Process Performance Versus Specifications 557 3. Process Capability Indices 558 4. Process Performance Indices 560 Chapter 39 H. Design and Analysis of Experiments 562 1. Terminology 562 2. Planning and Organizing Experiments 566 3. Design Principles 568 4. One-Factor Experiments 570 5. Full-Factorial Experiments 577 6. Two-Level Fractional Factorial Experiments 594 Part VII Appendices 603 Appendix A: ASQ Certified Quality Engineer (CQE) Body of Knowledge 604 Appendix B: Control Limit Formulas 613 Appendix C: Constants for Control Charts 614 Appendix D: Statistical Tolerance Factors 615 Appendix E: Standard Normal Distribution for Selected Z-Values 616 Appendix F: Areas under Standard Normal Distribution to the Left of Z-Values 618 Appendix G: F Distribution F0.10 621 Appendix H: F Distribution F0.05 625 Appendix I: F Distribution F0.01 629 Appendix J: Binomial Distribution 633 Appendix K: Chi-Square Distribution 635 Appendix L: Exponential Distribution 637 Appendix M: Poisson Distribution 639 Appendix N: Median Ranks 641 Appendix O: Normal Scores 643 Appendix P: Values of t Distribution 645 Appendix Q: Selected National and International Quality System Standards 647 Glossary 651 References 673 Index 683 CD-ROM contains a Certified Quality Engineer Certification simulated exam, sample exam questions, acceptance sampling tables, and audiovisual presentations