راهنمای مدیر کیفیت/برتری سازمانی، ویرایش سوم

Completely updated to reflect the changes in the 2005 Body of Knowledge, The Certified Manager of Quality/Organizational Excellence Handbook is the most complete reference on quality management available. Written by a team of qualified experts with decades of experience, this book provides a thorough understanding of the principles, terms, and concepts of quality management. This new edition contains practical examples from many different industries and organizations, including manufacturing, healthcare, government, education and the service industries. In addition to being a great reference on quality management, The Certified Manager of Quality/Organizational Excellence Handbook is the most comprehensive preparatory guide for the the Certified Manager of Quality/Organizational Excellence Exam. Containing a copy of the newly updated Body of Knowledge and an extensive glossary of terms, this book will help anyone effectively study for the exam. the supplemental section contains sample test questions similar to those on the actual exam.

the Title Of The Asq Certification Changed To Certified Manager Of Quality/organizational Excellence To Reflect The Fact That The Role Of The Quality Function Is Continually Evolving. Many Of The Responsibilities For The Management Of Quality Are Being Deployed Throughout The Organization Into Other Functions. This Now Requires A Much More Comprehensive Understanding Of An Organization As A System Within The Larger System Of Society. The Range Of Tools And Technologies That Quality Professionals Are Required To Use And/or Facilitate Is Also Increasing. The Ability To Read, Interpret, And Use Financial Tools, As Well As Use The Language Of Cost/profitability When Talking To Senior Management, Is More Important Than Ever For Quality Professionals.

In Addition To Being A Peerless Reference On Quality Management, The Certified Manager Of Quality/organizational Excellence Handbook Is The Most Comprehensive Preparatory Guide For The Certified Manager Of Quality/organizational Excellence Exam. The Handbook Is Completely Updated To Reflect The Changes In The 2006 Body Of Knowledge (bok), And The Pertinent Bok Requirements Associated With Good Quality Management Practices Are Shown Throughout Each Section. These Bok Requirements Represent The Range Of Content And The Cognitive Level To Which Multiple Choice Questions Can Be Presented.

Included In Appendices Are The Newly Updated Body Of Knowledge, An Extensive Glossary Of Terms, A List Of Additional References For Further Study, And (on An Accompanying Cd-rom) Sample Questions Similar To Those On The Actual Exam.

Ch. 1. A. Organizational structures and culture -- Ch. 2. B. Leadership challenges -- Ch. 3. C. Teams and team processes -- Ch. 4. D. ASQ code of ethics -- Ch. 5. A. Strategic planning models -- Ch. 6. B. Business environment analysis -- Ch. 7. C. Strategic plan deployment -- Ch. 8. A. Management skills and abilities -- Ch. 9. B. Communication skills and abilities -- Ch. 10. C. Project management -- Ch. 11. D. Quality system -- Ch. 12. E. Quality models and theories -- Ch. 13. A. Problem-solving tools -- Ch. 14. B. Process management -- Ch. 15. C. Measurement : assessment and metrics -- Ch. 16. A. Customer identification and segmentation -- Ch. 17. B. Customer relationship management -- Ch. 18. Supply chain management -- Ch. 19. Training and development A comprehensive reference and preparatory guide for the Certified Manager of Quality/Organizational Excellence exam, covering topics such as leadership, strategic plans, management, management tools, customer-focused organizations, supply chain management, and training and development. Includes CD-ROM