کسب‌وکار پاندمی‌ها: داستان COVID-19

Nations and businesses across the globe have been working through the difficulties of dealing with the COVID-19 pandemic. Industry, academia, NGOs, and governments have been "feverishly" searching for ways to address this deadly virus, which may continue to spread for at least the next year and perhaps beyond (in terms of a resurgence and different strains). From a business standpoint, there have been dramatic effects on logistics and supply chains, economic downfalls, bailouts of major industries and small businesses, and far-reaching calamities from around the world. Even though the COVID-19 story is still in its making, this book focuses on the business of pandemics as applied to COVID-19. The book brings together a global panel of experts across industries and NGOs to help guide business executives and managers through the complex array of issues affecting business in the time of a pandemic. Offering solutions to the business of pandemics as applied to COVID-19, the book is written for organizational decision makers and leaders, as well as those involved in crisis management, public health, and related fields. Its chapters focus on key areas that relate to the business of pandemics, including: •Lessons learned to date •Big data and simulation •Logistics and supply-chain management challenges •Conducting global business virtually •Global economic impact •Media and risk communication •IT infrastructure and networking •Social impact •Online learning and educational innovations •The new work-from-home environment •Re-opening markets and businesses •Crisis decision making using analytics and intuition. With chapters authored by experts from leading organizations, including the World Health Organization, the RAND Corporation, and various universities throughout the world, The Business of Pandemics: The COVID-19 Story provides high-level guidance and insight for business leaders who must deal with the complexities and challenges presented by this unprecedented crisis Cover Half Title Title Page Copyright Page Dedication Table of Contents List of Illustrations About the Editor Contributing Authors Foreword The Business of Pandemics—Or Building It While We Fly It Foreword A Public Health and Knowledge Management Perspective Preface Chapter 1 Business and Management Lessons Learned from COVID-19 1.1 Management and Crisis 1.2 The Life Cycle of a Crisis 1.2.1 Prevention 1.2.2 Detection 1.2.3 Survival 1.2.4 Recover Normality 1.2.5 Compete Again Chapter 2 Using Data, Computer Models, and Simulations to Predict the Spread of Diseases Like COVID-19 2.1 Preliminaries: Exponential Growth 2.2 Types of Models 2.3 The S-I-R Model 2.3.1 Insights from the S-I-R Model 2.4 Flash, Fizzle, or Slow Burn? 2.5 Other Modeling Approaches 2.6 Synthesis: The Value of Models 2.7 Conclusion: A Warning Unheeded? Chapter 3 Conducting Global Business Virtually During a Crisis 3.1 Global Remote Work Context Complexities 3.1.1 Virtual Context Complexities 3.1.2 Global Context Complexities 3.2 Global Remote Work Success 3.2.1 Effective Performance 3.2.2 Employee Well Being 3.3 Times of Uncertainty: Managing Crises to Enhance Global Remote Work Success 3.3.1 Building a Virtually Cognizant Workforce 3.3.2 Creating Relational Bridges 3.3.3 Ensuring Structural Support and Flexibility 3.4 Conclusion: The Future of Conducting Global Business Remotely References Chapter 4 Global Economic Impact Resulting from COVID-19 4.1 Global Economic Impact Resulting from COVID-19 4.1.1 Behavioral and Social Considerations 4.1.2 Institutional and Infrastructure Considerations 4.1.3 Allocational Considerations 4.2 Conclusion References Chapter 5 COVID-19 and the Seven Pillars of Effective Risk and Crisis Communication 5.1 Introduction 5.2 COVID-19 Hot Buttons 5.3 COVID-19, Fear, and Trust 5.4 The Seven Pillars of Effective COVID-19 Risk and Crisis Communication 5.5 Conclusion Chapter 6 Flying into a Geopolitical Storm 6.1 Introduction 6.2 Speaking Directly to Your Audience 6.3 Delays, U-Turns, Confusion: Who Screwed Up? 6.4 Where Do We Go from Here? 6.4.1 More Broadly, Do We—Does the World—Need a New Post-Pandemic Communications Model? 6.4.2 What If You’re Muzzled and Can’t Speak Out? 6.4.3 Partnering with Google, Facebook, and the Tech World 6.4.4 Reaching Young Audiences—Directly 6.5 What Comes Next? Chapter 7 Growing Organizational Capacities for Increased Online Learning, Working, and Health 7.1 The Importance of Strategic Planning 7.2 The Need to Scale, Quickly 7.3 The Rise of the Cloud 7.4 IT Service Models 7.5 Financial Flexibility 7.6 Nothing Without the Network 7.7 It’s the People 7.8 Approaches for Accessing Application 7.8.1 The Cloud 7.8.2 Hybrid and the Cloud 7.8.3 Enabling Local Access 7.8.4 Making a Choice 7.9 From Headwinds to Tailwinds 7.10 Dividends of Strategic Planning, Strong Relationships, and Scalability Chapter 8 The Social Impact(s) of COVID-19 8.1 Introduction 8.2 International Isolation and Cooperation 8.3 Government, Society, and People in COVID-19 8.4 Individual Wellness and Relationships During Social Distancing References and Further Reading Chapter 9 COVID-19 and the Education Innovation Gap 9.1 Introduction 9.2 Why Schools Need to Innovate 9.3 Infrastructure and Policies to Support Distance Learning 9.3.1 What’s Needed 9.4 Approaches to Delivering Academic Instruction 9.4.1 What’s Needed 9.5 Supports for Social and Emotional Learning and Engagement 9.5.1 What’s Needed 9.6 Professional Development for Teachers and School Leaders 9.6.1 What’s Needed 9.7 Conclusion References Chapter 10 The Global Remote Work Experiment and the Future of Work 10.1 Introduction 10.2 Remote Work Before COVID-19: A Rising but Uneven Trend 10.3 Different Moral and Economic Outlooks to Remote Work 10.4 March 2020: The Sudden March to Remote Work—The COVID-19 Timeline 10.4.1 Different Work Cultures and Attitudes to Remote Working 10.5 The Debate Shifted from Could We Work from Home to Should We Work from Home—and How 10.5.1 The Working from Home Challenges: The Physical Home Office Setup 10.5.2 The Commuting Paradox 10.5.3 How Workers Created Structure and Boundaries Without the Commute and the Office 10.5.4 Video Calls Also Blurred the Boundaries Between Work and Home 10.6 The Great Reappraisal: A New Future of Work 10.7 Will the Boundaries Between Home, Work, and Travel Become Blurred? 10.8 Finding the Right Balance Between Freedom and Structure References Chapter 11 Re-Opening Markets and Businesses That Have Been Shut or Severely Curtailed 11.1 Introduction 11.2 Assessing the Ecosystem 11.2.1 San Antonio Industry Clusters and COVID-19 11.2.2 San Antonio Small Business and Employment by Industry Cluster 11.2.3 Current or Anticipated Impacts to Industry Clusters 11.3 Fitting the Response to the Challenge 11.4 Case Studies of Recovery 11.4.1 Organically Bath & Beauty 11.4.2 Mission Adventure Tours 11.4.3 Float 11.5 Concluding Thoughts References and Citations Chapter 12 Supporting Decision Making During a Pandemic: Influence of Stress, Analytics, Experts, and Decision Aids 12.1 Introduction 12.2 Background 12.2.1 Stress and Decision Quality 12.2.2 Decision Support and Analytics 12.3 Experts and Decision Making 12.3.1 What Is Expertise and Who Is an Expert? 12.3.2 Bias In Expertise 12.3.3 Expert Panels 12.3.4 Difference Between Experts and Decision Makers 12.4 Examples of Decision Making During COVID-19: Lessons from Europe 12.5 Structuring the Decision Environment with Decision Support Systems 12.6 Summary References Index A timely collection of chapters to guide managers dealing with the COVID-19 Pandemic, this book starts with a review of lessons learned from the early days of the pandemic. It then discusses the challenges and solutions for the supply chain, virtual business, IT infrastructure, the work from home environment, and online education.