The Bright Side and the Dark Side of Patient Empowerment: Co-creation and Co-destruction of Value in the Healthcare Environment (SpringerBriefs in Public Health)

Patient empowerment as a key component in the future of healthcare systems is the focus of this concise in-depth analysis. It begins by defining patient empowerment as a collaborative partnership linking patients, providers, and systems, and examines the roles of health literacy, provider-patient and system-patient communication, and patient-centered care in the empowerment process. Models of positive and negative empowerment identify optimum conditions when patient and provider participate in service design and delivery as well as pitfalls and risks to patient and system when goals and input are mismatched. The book also translates concepts into practice with guidelines for empowerment strategies at the provider and organization levels to improve patient outcomes and system sustainability. Included in the coverage: · Empowering healthcare organizations to empower patients · A re-design of the patient-provider partnership · Patient empowerment: a requisite for sustainability · The risks of value co-destruction in service systems· The need for enlightening and managing the dark side of patient empowerment · Disentangling the relationship between individual health literacy and patient empowerment Straightforwardly written as a call for proactive change, __The Bright Side and the Dark Side of Patient Empowerment is an illuminating text for scholars interested in patient empowerment and patient engagement, policymakers and managers operating in the healthcare field, and healthcare and social care providers.__ Foreword 7 Preface 9 Contents 12 About the Author 14 List of Figures 15 List of Tables 16 1 Contextualizing Patient Empowerment 17 1.1 Toward a Tentative Definition of Patient Empowerment 17 1.2 The Different Flavors of Patient Empowerment 20 1.3 Patient Empowerment in Health Reform: A Snapshot of the State of the Art in Western Countries 22 1.4 A Recipe for Patient Empowerment? 25 1.5 Empowering Healthcare Organizations to Empower Patients 28 1.6 Realizing the Potential of Patient Empowerment: An Overview 31 References 32 2 The Bright Side of Patient Empowerment 38 2.1 Patients as Value Co-creators 38 2.2 Patients as Service Co-producers 41 2.3 A Re-design of the Patient-Provider Relationship 45 2.4 The Effects of Patient Empowerment on Health Outcomes 49 2.5 Patient Empowerment: A Requisite for Sustainability 53 References 54 3 The Dark Side of Patient Empowerment 61 3.1 Is Patient Empowerment Enough? 61 3.2 The Risks of Value Co-destruction in Service Systems 64 3.3 Patients and Healthcare Professionals as Value Co-destroyers 67 3.4 The Need for Enlightening and Managing the Dark Side of Patient Empowerment 70 References 71 4 The Role of Health Literacy in Empowering Patients 76 4.1 The Different Shades of Health Literacy 76 4.2 Disentangling the Relationship Between Individual Health Literacy and Patient Empowerment 79 4.3 Empowering Patients By Improving Individual Health Literacy 82 4.4 The Way Forward to Patient Empowerment: Enhancing Organizational Health Literacy 85 References 88 Afterword 92 Index 95 Front Matter....Pages i-xix Contextualizing Patient Empowerment....Pages 1-21 The Bright Side of Patient Empowerment....Pages 23-45 The Dark Side of Patient Empowerment....Pages 47-61 The Role of Health Literacy in Empowering Patients....Pages 63-78 Back Matter....Pages 79-85